Where Search and Messaging Meet
Combine the power of Google with Infobip solutions to deliver the conversational experience your customers expect.
24/7 SUPPORT
Time is not a question here
You can’t always extend business hours to ensure customer queries get resolved on time. You can, however, set up chatbots to answer frequently asked questions at any time of day.
MULTIPLE ENTRY POINTS
Choose where you want your customers to start the conversation
Decide which entry points you want to set up for customers to find you – from organic Google Search, URLs, and your website to Google Maps and local Google Search.
WELCOME MESSAGE
Make your first impressions count
Set up initial branded messages with conversation starters and suggested replies to quickly onboard your customers.
RICH MESSAGES
Say less, convert more
Engage customers more and guide them to what they need using a full pack of rich features including carousels, suggested replies, and images.
TRACKING
Get access to data that matters
Track your messaging performance, let customers know your average wait time, and keep tabs on your average response time – because every minute counts.
CUSTOMER SATISFACTION SURVEYS
Let your customer’s voice be heard
Use Google’s built-in survey tool to collect feedback immediately after a conversation has ended. Learn about your customers’ experience to improve future interactions.
INFOBIP ANSWERS
Handle more with chatbot automation
Build a chatbot to answer the most frequently asked questions directly on Google’s Business Messages, with the option to transfer to live agents without losing conversation history or context.
INFOBIP CONVERSATIONS
Keep all conversations in one place
Manage all your Google’s Business Messages from a unified workspace where your team can access conversation history, customer profiles, message templates, and more to provide personalized support.