Connect with Your Instagram Community
Manage all your Instagram posts and direct messages with our cloud contact center solution.
MULTIPLE ENTRY POINTS
Start a conversation, anywhere
Easily respond to customer comments, story mentions, story replies, and direct messages to your Instagram page.
MESSAGE TYPES
Craft your reply based on the topic
Send text, images, and quick replies via Instagram messaging.
DM AUTOMATION OPTIONS
Get and give the right information in seconds
Give your customers quick reply options to select from, and precise responses in seconds. Set up an AI or keyword chatbot to assist customers just as fast.
INSTAGRAM POSTS
Keep the conversation going
Respond to comments on your Instagram posts to keep customers engaged on the channel of their choice, and provide context for other users scrolling by.
INSTAGRAM MESSAGING
Make it personal with direct messaging
Address questions and concerns through one-on-one messaging in your Instagram direct messages inbox.
INFOBIP CONVERSATIONS
ALL-IN-ONE SOLUTION
Multiple chats on a single interface
Your agents can simultaneously respond to multiple direct messages and post comments through a single workspace. Manage and resolve Instagram queries alongside other channels – from email to Live Chat, voice and video calls, Facebook, and more.
FLEXIBILITY AND SCALABILITY
Customer service on the go
Having a cloud solution with a mobile app enables agents to provide customer service from their desktop, tablet, or mobile phone – all they need is an internet connection.
PRODUCTIVITY
Let the work flow
Empower your agents to reduce hold time for customers. Set up automated routing, workflows, message templates, your own knowledge base, and more to improve their performance.
CONTEXT
Equip your agents with context for every customer
Give agents 360° customer profiles and full conversation history all in one place – helping them unlock valuable insights and provide fast and personalized customer support.
360° VIEW OF CUSTOMER
Customer Data Platform
Keep your customer data in one place. Easily import, integrate, or create profiles to give your agents full visibility of customers’ previous purchases, behaviors, preferences, and more.
INFOBIP ANSWERS
AUTOMATED COMMUNICATION
Build a chatbot without a line of code
Design and create a chatbot to answer frequently asked questions with the ability to transfer the conversation to a live agent – without losing context. Save your team time while improving your customer experience.