More than a widget
Gain access to a complete set of features from a single interface that will help you engage and support your customers.
CUSTOMIZABLE WIDGET
Create a widget that matches your identity
Create widgets that match your brand and give a personalized touch to your Live Chat. In just a few clicks you can customize your language, visibility, colors, positioning, avatar, and more.
WELCOME MESSAGE
Use a warm greeting as an engagement trigger
Make the first move. Send an automated welcome message to each new visitor to let them know you’re there to support them.
PREDEFINED BUTTONS
Clickable buttons customers will not resist
Embed quick replies or call to action buttons in your messages. Boost message response rates by letting customers respond with a single tap.
RICH MEDIA CONTENT
Exchange images, videos, documents, and more
Exchange rich media content while chatting with your customers to accelerate, personalize, and enrich communication.
MESSAGE SNEAK PEEK
Peek into messages your customers are typing
Preview the content customers are typing, prepare answers, and respond in seconds.
ROUTING
Direct customers to the right agent
Set routing based on chat content to send the conversation to the right queue and agent.
INSIGHTS
Analytics and Reports
Track and monitor Live Chat metrics in real time. Browse conversation history by date, agent, or customer and create reports.
CUSTOMER SATISFACTION (CSAT)
Get customer feedback
Track customers’ satisfaction and get their feedback to gain better insights to improve customer experience.
INFOBIP ANSWERS
Chatbot self-service support
Use Live Chat free of charge as an integral part of Infobip’s chatbot building platform and eliminate repetitive manual tasks and FAQs using a chatbot.
INFOBIP CONVERSATIONS
Personalized agent support
Use Live Chat free of charge as an integral part of Infobip’s contact center solution and enable your agents to manage all Live Chat conversations from a unified workspace.