Grow Your
Business With Digital
Customer Experience
Speed up your Digital Transformation by engaging customers with omnichannel communication and provide exceptional conversational experiences.
Our Solutions
Create Memorable Customer Experiences
We know good experiences are built from a perfect blend of customer centricity, technology, and data, with a reliable partner at your side.
Our Solutions
The Chatbot Building Platform for Improved Customer Support
Deploy AI or keyword chatbots that use the world’s most popular communication channels and provide faster customer support at a fraction of the cost.
The Digital, Scalable, Omnichannel Contact Center Solution
Provide always on, personalized omnichannel support, from a single interface with Conversations – our digital cloud contact center solution.
The Marketing Automation Platform for Personalized Messaging
Enjoy behavior-based campaigning and add a human touch to your communications with Moments – our omnichannel customer engagement platform.
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CUSTOMER STORIES
500+ customers across the MENA
region trust Infobip
See how companies across the MENA are using Infobip’s solutions to build connected customer experiences
WhatsApp for Utilities Services
WhatsApp for Banking Services
138%
Increase in Leads Generated
265%
Increase in customer engagement
96%
Decrease in wait time
32%
Cost Reduction
50%
Decrease in complaints
90%
SMS delivery rate
82%
Increase in customer satisfaction score
Lower cost & Customer waiting time.
Real-time support for booking appointments
KINZ
24/7 Always on, Customer Support
At KE, we aim to empower, and one such way is by continuously evolving our systems to suit our consumers for their convenience where they have the flexibility to not only communicate with us within seconds, but from anywhere in the world. By adopting various channels for our consumers, they can benefit from the digitization of services brought to them, as well as have a reduced turn-around time that allows processes to work more efficiently. As KE offers these new communication platforms, we wish to expand customer experience with a plethora of services. Now, we are the first power utility company to introduce WhatsApp services, which has reached the highest number of users in record time with the fully automated facility launched in collaboration with Infobip. The service is becoming increasingly popular amongst our consumers, and this was made possible with Infobip’s provision towards KE’s business solution in making the system simple and effective for our users.”
— Noor Afshan, Head of Marketing & Brands, K-Electric
Silkbank has always maintained a relentless focus on developing innovative banking products and providing superior customer service. The bank has a very clear Digital Agenda, and this move will not only enhance Bank’s digital presence but also will offer its customers a vast suite of banking services enabling them to fulfill their banking needs 24/7 on the go while maintaining security protocols.
— Muhammad Hassan Tariq, Head of Digital Banking, Innovation and Employee Banking
The key to standing out in the automotive industry is identifying the market’s need and developing solutions that make car buying, servicing, or inquiries a seamless customer journey. By digitally enabling the customer journey and launching this new chatbot service over the WhatsApp channel. Infobip has helped us develop the optimum journey for users to interact with the brand through WhatsApp easily. The technical expertise provided by Infobip has also allowed us to integrate it with our systems for smooth data capturing quickly.
— Mohammed El-Khayat Deputy GM – Customer Experience and Digital Transformation
We want to bridge the communication gap with our users via a communications channel that is native to them. A solution to this has been made possible with WhatsApp for Business, thanks to our partnership with Infobip. We are still experimenting and iterating over the use of WhatsApp for Anghami and with the results we are seeing so far, we definitely have plans to expand much larger.
— Ryan Saddi, Integrations Lead at Anghami
Infobip was a gamechanger in helping us digitally transform the way we communicate with customers. Conversations and Answers helped us deliver a seamless customer experience over WhatsApp – using a chatbot to solve 69% of common queries and effortlessly transfer complex queries to agents decreased our average wait time by 96% and improved our customer satisfaction.
— Abdullah Khan, Customer Service Team Lead, Edenred UAE
Using Infobip as our WhatsApp Business Solution Provider to help us integrate the WhatsApp Business API made the process easy. Introducing self-service options over the chat app helped us reduce our tax certificate call costs by 32% and gave us a Net Promoter Score of 80/100. Our customers are very satisfied with the simplified processes. We are currently exploring the option of integrating a chatbot in the future.
— Saad Iqbal Head of Automation. Jazz
Partnering with Infobip has greatly benefited Marham, and their web-based interface gives us a 360-degree view of our messages being sent, delivery reports, insights and analysis. Since working with Infobip not only have we seen an uptake on the number of appointments but also a 40-50% decrease in customer complaints – leading to an increase in trust, which is imperative in the healthcare sector.
— Wazzah Iftikhar Application Lead, Marham
We wanted an international service provider that would help us increase delivery rates and maintain a high level of quality when it comes to customer support. Infobip’s SMS and Voice solutions have helped us improve our appointment show-up rate by 10% and overall revenue by 5%. Infobip’s competitive rates have also helped us decrease our costs by 25% and their comprehensive reporting style helps us keep a keen eye out for any possible campaign optimizations.
— Hamza Iqbal Data analyst, Oladoc
WhatsApp Business was the perfect solution to reduce our reliance on SMS for verification and password reset. The solution empowered our agents to serve our customers on a channel they are familiar with and comfortable to engage on. This increased customer trust towards our platform and allowed us to communicate with them through their preferred channel with 100% deliverability and a 50% cost reduction.
— Ossamah Basaita VP of Products, OpenSooq
Through Conversations, Infobip’s contact center solution, we were able to introduce self-service chatbots on WhatsApp which offloaded FAQs from our agents while also enabling agent takeover for more complex queries. As a result, we managed to save time and reduce costs while providing faster customer support.
— Salem Ababneh Ahli Ninjas Manager, Jordan Ahli Bank
Partnering with Infobip to provide omnichannel support through its cloud contact center, Conversations, proved to be a benefit – not only for our patients, but for our staff as well. Connecting with patients on their preferred channel to provide real-time support for appointment scheduling, locating hospitals, and providing answers to other inquiries helped us ensure the health and well-being of our communities.
— Alisgar Bohari Director IT, Zulekha Healthcare Group
Adopting [cloud] technology is no longer a luxury. You can’t operate, you can’t expand, you can’t grow unless digital transformation is part of your strategy. It’s about survival.
— H. E. Marwan Juma Founder, KINZ
As one of the largest retail brands in Pakistan, we are continually looking for ways to provide our customers easy and 24/7 available customer care no matter where they are. It felt the right time, especially during the pandemic, to introduce this service when people are continually switching to online shopping. We are delighted to partner with Infobip as this ensures excellent potential to reach out to our targeted prospects.
— Shahid Iqbal COO. J. Junaid Jamshed
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Dubai
United Arab Emirates
Infobip Gulf
EIB Building 1, Office 301
Dubai Internet City
Dubai, UAE
Cairo
Egypt
INFOBIP EGYPT LLC (No 92827)
Trivium Business Complex,
Office no. GA1B and GA1A,
Northern 90 St. New Cairo,
Cairo, Egypt
Amman
Jordan
Infobip Jordan
Abdoun
Princess Basma St.
building 194 – 3rd Floor
Karachi
Pakistan
Infobip (PVT) Limited
The Forum building,
Suit #601, 6th floor,
Plot G-20 in the Clifton area
Karachi
Islamabad
Pakistan
Infobip (PVT) Limited
2nd floor, No:208,
Islamabad Stock Exchange Towers,
55-B, Jinnah Avenue,
Islamabad
Doha
Qatar
Infobip Qatar
7th Floor, Office No. 27,
Workinton,
Al Gassar Tower,
Doha, Qatar
Riyadh
Saudi Arabia
Infobip Saudi Arabia
6897, King Fahd Al Olaya Dist,
Riyadh 12211 – 3388
Istanbul
Turkey
Infobip Telekomünikasyon Hiz. Tic. Ltd. Şti.
Maslak Mahallesi,
Meydan Sokak No:3,
Veko Giz Plaza Kat:21 No:74 34396,
Maslak-Sarıyer/Istanbul Turkey
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