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500+ customers across the MENA
region trust Infobip

See how companies across the MENA are using Infobip’s solutions to build connected customer experiences

WhatsApp for Utilities Services

WhatsApp for Banking Services

138%

Increase in Leads Generated

265%

Increase in customer engagement

96%

Decrease in wait time

32%

Cost Reduction

50%

Decrease in complaints

90%

SMS delivery rate

82%

Increase in customer satisfaction score

Lower cost & Customer waiting time.

Real-time support for booking appointments

24/7 Always on, Customer Support

At KE, we aim to empower, and one such way is by continuously evolving our systems to suit our consumers for their convenience where they have the flexibility to not only communicate with us within seconds, but from anywhere in the world. By adopting various channels for our consumers, they can benefit from the digitization of services brought to them, as well as have a reduced turn-around time that allows processes to work more efficiently. As KE offers these new communication platforms, we wish to expand customer experience with a plethora of services. Now, we are the first power utility company to introduce WhatsApp services, which has reached the highest number of users in record time with the fully automated facility launched in collaboration with Infobip. The service is becoming increasingly popular amongst our consumers, and this was made possible with Infobip’s provision towards KE’s business solution in making the system simple and effective for our users.”

— Noor Afshan, Head of Marketing & Brands, K-Electric

Silkbank has always maintained a relentless focus on developing innovative banking products and providing superior customer service. The bank has a very clear Digital Agenda, and this move will not only enhance Bank’s digital presence but also will offer its customers a vast suite of banking services enabling them to fulfill their banking needs 24/7 on the go while maintaining security protocols.

— Muhammad Hassan Tariq, Head of Digital Banking, Innovation and Employee Banking

The key to standing out in the automotive industry is identifying the market’s need and developing solutions that make car buying, servicing, or inquiries a seamless customer journey. By digitally enabling the customer journey and launching this new chatbot service over the WhatsApp channel. Infobip has helped us develop the optimum journey for users to interact with the brand through WhatsApp easily. The technical expertise provided by Infobip has also allowed us to integrate it with our systems for smooth data capturing quickly.

— Mohammed El-Khayat Deputy GM – Customer Experience and Digital Transformation

We want to bridge the communication gap with our users via a communications channel that is native to them. A solution to this has been made possible with WhatsApp for Business, thanks to our partnership with Infobip. We are still experimenting and iterating over the use of WhatsApp for Anghami and with the results we are seeing so far, we definitely have plans to expand much larger.

— Ryan Saddi, Integrations Lead at Anghami

Infobip was a gamechanger in helping us digitally transform the way we communicate with customers. Conversations and Answers helped us deliver a seamless customer experience over WhatsApp – using a chatbot to solve 69% of common queries and effortlessly transfer complex queries to agents decreased our average wait time by 96% and improved our customer satisfaction.

— Abdullah Khan, Customer Service Team Lead, Edenred UAE

Using Infobip as our WhatsApp Business Solution Provider to help us integrate the WhatsApp Business API made the process easy. Introducing self-service options over the chat app helped us reduce our tax certificate call costs by 32% and gave us a Net Promoter Score of 80/100. Our customers are very satisfied with the simplified processes. We are currently exploring the option of integrating a chatbot in the future.

— Saad Iqbal Head of Automation. Jazz

Partnering with Infobip has greatly benefited Marham, and their web-based interface gives us a 360-degree view of our messages being sent, delivery reports, insights and analysis. Since working with Infobip not only have we seen an uptake on the number of appointments but also a 40-50% decrease in customer complaints – leading to an increase in trust, which is imperative in the healthcare sector.

— Wazzah Iftikhar Application Lead, Marham

We wanted an international service provider that would help us increase delivery rates and maintain a high level of quality when it comes to customer support. Infobip’s SMS and Voice solutions have helped us improve our appointment show-up rate by 10% and overall revenue by 5%. Infobip’s competitive rates have also helped us decrease our costs by 25% and their comprehensive reporting style helps us keep a keen eye out for any possible campaign optimizations.

— Hamza Iqbal Data analyst, Oladoc

WhatsApp Business was the perfect solution to reduce our reliance on SMS for verification and password reset. The solution empowered our agents to serve our customers on a channel they are familiar with and comfortable to engage on. This increased customer trust towards our platform and allowed us to communicate with them through their preferred channel with 100% deliverability and a 50% cost reduction.

— Ossamah Basaita VP of Products, OpenSooq

Through Conversations, Infobip’s contact center solution, we were able to introduce self-service chatbots on WhatsApp which offloaded FAQs from our agents while also enabling agent takeover for more complex queries. As a result, we managed to save time and reduce costs while providing faster customer support.

— Salem Ababneh Ahli Ninjas Manager, Jordan Ahli Bank

Partnering with Infobip to provide omnichannel support through its cloud contact center, Conversations, proved to be a benefit – not only for our patients, but for our staff as well. Connecting with patients on their preferred channel to provide real-time support for appointment scheduling, locating hospitals, and providing answers to other inquiries helped us ensure the health and well-being of our communities.

— Alisgar Bohari Director IT, Zulekha Healthcare Group

Adopting [cloud] technology is no longer a luxury. You can’t operate, you can’t expand, you can’t grow unless digital transformation is part of your strategy. It’s about survival.

— H. E. Marwan Juma Founder, KINZ

As one of the largest retail brands in Pakistan, we are continually looking for ways to provide our customers easy and 24/7 available customer care no matter where they are. It felt the right time, especially during the pandemic, to introduce this service when people are continually switching to online shopping. We are delighted to partner with Infobip as this ensures excellent potential to reach out to our targeted prospects.

— Shahid Iqbal COO. J. Junaid Jamshed

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Dubai

United Arab Emirates


Infobip Gulf

EIB Building 1, Office 301

Dubai Internet City
Dubai, UAE

Cairo

Egypt


INFOBIP EGYPT LLC (No 92827)

Trivium Business Complex,
Office no. GA1B and GA1A,
Northern 90 St. New Cairo,
Cairo, Egypt

Amman

Jordan


Infobip Jordan

Abdoun
Princess Basma St.
building 194 – 3rd Floor

Karachi

Pakistan


Infobip (PVT) Limited

The Forum building,
Suit #601, 6th floor,
Plot G-20 in the Clifton area
Karachi

Islamabad

Pakistan


Infobip (PVT) Limited

2nd floor, No:208,
Islamabad Stock Exchange Towers,
55-B, Jinnah Avenue,
Islamabad

Doha

Qatar


Infobip Qatar

7th Floor, Office No. 27,
Workinton,
Al Gassar Tower,
Doha, Qatar

Riyadh

Saudi Arabia


Infobip Saudi Arabia

6897, King Fahd Al Olaya Dist,
Riyadh 12211 – 3388

Istanbul

Turkey


Infobip Telekomünikasyon Hiz. Tic. Ltd. Şti.

Maslak Mahallesi,
Meydan Sokak No:3,
Veko Giz Plaza Kat:21 No:74 34396,
Maslak-Sarıyer/Istanbul Turkey

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