Infobip partners with Algar Telecom to enhance customer engagement in financial services 

The collaboration empowers FMC to deliver a seamless communication experience that boosts customer interactions

Vodnjan, Croatia, 26 March 2025 – Global cloud communications platform Infobip has teamed up with Algar Telecom – IT and Telecom company from Algar Group – to enhance customer communication for Financial Management Control (FMC), a leading credit recovery and collection company. Leveraging Infobip’s Rich Communication Services (RCS) messaging delivered by Algar Telecom, this partnership enables FMC to increase customer engagement by providing more detailed, personalized messages, and with the sender’s guarantee of provenance.  

Businesses increasingly seek engaging communications channels to better connect with customers. However, integrating individual customer preferences into a communication strategy can be challenging. 

Eduardo Edson de Araújo, Operational Director at FMC, said: “This collaboration has helped FMC enhance our customer communications, leading to greater engagement. Its success means we seek to broaden our reach by utilizing more digital communication channels, particularly WhatsApp messaging.” 

Infobip and Algar Telecom worked together to offer FMC a seamless solution by implementing RCS messaging. In this partnership, Algar also provides all the support needed to manage the platform. This collaboration resulted in increased engagement, where 50% of recipients now visit FMC services and 35 to 40% complete a negotiation. The result is a strategy that enables FMC to share valuable information while building customer trust and delivering more impactful interactions. 

Algar Telecom is committed to offering a complete portfolio of solutions that meet the constantly evolving needs of its customers. The company has positioned itself as a strategic partner, providing everything from infrastructure to comprehensive support. The addition of RCS to its portfolio makes its Message Solution, which already includes SMS and e-mail, even more complete, demonstrating the ability to offer comprehensive and integrated solutions.

Together with Algar Telecom, Infobip provides a seamless communication strategy where FMC’s customers are guided to a self-service portal through cutting-edge and engaging RCS messaging. Supported by a systematic email and RCS follow-up, we’ve helped FMC increase engagement and account resolution.” 

Janeth Rodriguez

VP of Revenue for LATAM at Infobip

About Infobip  

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty.  

About Algar Telecom  

Algar Telecom, an Algar Group company, has a broad portfolio of telecom and IT solutions to serve corporate (B2B) and retail (B2C) customers. The company offers ultra high-speed fiber optic internet, quality cellular, voice, data and IT services, including cloud and network security services, as well as management systems for small businesses. With 71 years in the market, it has a modern infrastructure, supported by a network of 137,000 km of optical fiber that currently serves more than 372 cities in 16 Brazilian states and the Federal District. For all these locations, the company invests in personalized, consultative and efficient service to deliver ever greater quality to its customers. Algar Telecom is a public company, not listed on the stock exchange since 2007, and is committed to the best corporate governance practices. There are more than 4,200 associates – as the company’s employees are called – committed to maintaining a close relationship with their customers and high-quality service provision, with sustainable and innovative practices.  

About FMC 

Grupo FMC is a company specializing in collection services, with a strong focus on the digital collection segment. It creates customized portals for self-negotiation and follows the entire customer journey through digital channels, using engagement and communication tools such as RCS, SMS, email and WhatsApp. 

Recent award wins include: 

  • Infobip ranked an Established Leader in the Juniper Research Conversational AI Leaderboard (Feb 2025) 
  • Infobip named a Leader for the third time in the IDC MarketScape (Feb 2025) 
  • Infobip named one of the top CPaaS providers in Metrigy’s CPaaS MetriRank Report (Dec 2024)  
  • Infobip named number one among Established Leaders in RCS Business Messaging in Juniper Research’s RCS Business Messaging Competitor Leaderboard 2024 (Nov 2024)  
  • Infobip recognized as the number one provider in the AIT Fraud Prevention market by Juniper Research (Oct 2024) 
  • Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2024 for the second year running (June 2024) 
  • Infobip named to Fast Company’s Annual List of the World’s Most Innovative Companies (March 2024) 
  • Omdia Ranks Infobip as Leader for the second year running in its CPaaS Universe Report (Nov 2023) 

Vecindapp and Infobip Revolutionize Residential Communication with Call Link Implementation in Property Complexes Digital Management

This innovative technological solution for residential complexes and serviced buildings has streamlined their internal communication solutions for residents through their partnership with Infobip.

Vodnjan, Croatia, February 15, 2024 – Infobip, global cloud communications platform, has announced a new success case with the integration of Call Link with Vecindapp, an innovative software in digitized property complexes management in Colombia, with a strong presence in residential complexes across the country, significantly contributing to the digital transformation of this sector.

Revolutionizing Communication with Infobip’s Call Link

With the advent of of Infobip’s Call Link, the software has redefined communication between residents and staff in property complexes, streamlining information exchange through mobile phones, ensuring strict user privacy, unparaelled convenience, and positively impacting operational cost by reducing installation, infrastructure, and maintenance expense.

Call Link revolutionizes live video and audio support, reflecting our unwavering commitment to a comprehensive video platform. Industry leaders like Vecindapp are showcasing innovative use cases, breaking barriers in technology access for the building services sector. Our dedication is clear: eliminate costs and enhance resident experiences through seamless integration.”

Krešo Žmak

VP of Products at Infobip

With Call Link, users interact remotely with their residential complexes, send requests via WhatsApp chatbot or SMS, and receive instant calls back from the reception staff, always ensuring that their personal data – phone numbers – are protected, without the risk of being viewed by other residents or staff members, a priority in communication digitization processes, thanks to its integration via API.

Ease of Implementation and Savings

Infobip’s Call Link technology operates through Web Real-Time Communication (WebRTC), ensuring quick implementation and development, that can be configured via API or Portal where no technical effort is required.

Regarding costs, residential complexes and buildings achieve significant savings in installation, wiring, and maintenance as Vecindapp doesn’t require physical infrastructure. All that’s needed is a stable Wi-Fi connection and users’ mobile phones. Thus, with Infobip’s Call Link active in Vecindapp, the maintenance cost that typically occurs every 5 years reduces by 95%.

Sergio Ríos Giraldo, Co-Founder of Vecindapp, said: “Thanks to Infobip, we were able to address one of our constant needs requested by our clients without having to invest months in development and testing to validate the solution. Just a couple of configurations and the use of the channels that Infobip makes available to us were the key to serving our customers efficiently, securely, and without excessive costs.”

With Infobip’s Call Link, Vecindapp strengthens its mission to bring advanced technological solutions to the rapidly growing horizontal property sector in Colombia. This communication ease joins the list of practical solutions Vecindapp provides, including integrated visitor management, correspondence, document handling, QR code management portals, circular dissemination, virtual surveys, and resource control information. To know more about Vecindapp detailed customer case with Infobip’s Call Link product, click here: Vecindapp: 95% costs savings and secure reception-to-resident communications with an integrated Voice channel – Infobip

About Infobip


Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. With over a decade of industry experience, Infobip has expanded to 75+ offices globally. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.

Recent award wins include:

  • Infobip ranked as number one Communications Platform as a Service (CPaaS) provider, in the inaugural MetriRank CPaaS Report from Metrigy (Dec 2023)
  • Omdia Ranks Infobip as Leader for the second year running in its CPaaS Universe Report (Nov 2023)
  • Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2023 (Sept 2023)
  • Infobip named a Leader in the IDC MarketScape: Worldwide Communications Platform-as-a-Service (CPaaS) 2023 Vendor Assessment (May 2023)
  • Infobip named a leader in the Juniper Customer Data Platform Leaderboard Report (July 2023)
  • Infobip named a leader in the CPaaS Leaderboard, Juniper Research (Feb 2023)
  • Infobip named a leader in the CCaaS Leaderboard, Juniper Research (Dec 2023)
Feb 15th, 2024
3 min read

Infobip partners with mobile network operators to launch Camara-compliant APIs in Brazil

·        The collaboration is part of Infobip’s Communications Platform as a Service (CPaaS) enablement solution, helping telcos monetise mature and emerging services more efficiently.
·        By launching with three MNOs, Infobip covers the entire Brazilian market, offering a complete solution for enterprises applicable to their entire user base.

Vodnjan, Croatia, 29 November 2023 – Global communications platform Infobip has partnered with three mobile network operators (MNOs) to launch the first Camara-compliant Network APIs in Brazil – under the GSMA Open Gateway initiative. The collaboration is part of Infobip’s CPaaS enablement solution for telcos that allows them to easily launch and monetise their emerging services, such as their core network capabilities being exposed through Camara APIs.

Infobip partners with mobile network operators to launch Camara-compliant APIs in Brazil

Infobip is collaborating with Brazilian MNOs Claro, TIM Brasil, and Vivo (Telefonica Brasil) to offer the first Camara-compliant Number Verify, SIM Swap and Device Location APIs. Number Verify, the first of these APIs, aims to combat identity fraud by verifying the possession of end-user’s mobile phone number with the mobile network operator’s data connection. This collaboration is made possible by Infobip’s Open Gateway channel partner status, which enables brands and developers to integrate Camara-compliant APIs through one single point of access, Infobip’s cloud communications platform.

Open Gateway is a GSMA-led telco industry initiative that transforms telecommunications networks into standardised platforms exposed to developers, based on a framework of APIs designed to provide digital services like Device Status, Device Location, Number Verification, and Quality on Demand. The initiative enables developers to break into new markets while customers benefit from new services and functionality.

Leonardo Siqueira, Data Monetisation Director at TIM Brasil, said: “Our mission is to create a safer and more protected socio-economic environment. The development of these solutions rests on the strong assumption that through channel partners like Infobip, the expansion of this initiative will be fast and effective across various corporate ecosystems, leveraging opportunities and addressing diverse challenges.”

Debora Bortolasi, B2B Executive Director at Vivo, said: “The Open Gateway initiative is a milestone in the transformation of the telecommunications sector, with a positive impact on several industries in the market, as it enables the conversion of communications networks into programmable digital platforms through global and standardized APIs, benefiting a large digital ecosystem from startups to large companies.”

Mijo Soldin, VP of Telecom Strategy at Infobip, said: “This collaboration demonstrates Infobip’s global market-leading CPaaS position, our strong developer relations alongside our history of strategic telco collaborations. All are essential to increase the potential for a successful collaboration and faster time to revenue. The launch of the Camara-compliant API in Brazil marks an important step for Infobip, helping to democratize the messaging ecosystem globally, hand in hand with telcos. As an innovative company and Open Gateway channel partner, we will continue to build and offer additional Camara-compliant APIs, working closely with our telco partners to expose customer experience-friendly APIs to developers.”

Market-leading CPaaS enablement solution

Integrating Camara-compliant network APIs is one of the key steps in building the Infobip’s CPaaS enablement solution for telecoms, together with its SMS Messaging Hub and RCS MaaP building blocks. Infobip’s CPaaS enablement solution, combined with the company’s strong connections with mobile network operators and the developer community, empowers telcos to simplify monetising CPaaS opportunities in a more unified way. RCS MaaP can be used by operators to enable and monetise A2P RCS traffic via the Google platform.

Infobip has recently been named a Leader in the Communications Platform as a Service (CPaaS) market by analyst firm Gartner. In the first Gartner Magic Quadrant for CPaaS, Infobip is recognized as a Leader for its overall completeness of vision and ability to execute.¹

About Infobip

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. With over a decade of industry experience, Infobip has expanded to 75+ offices globally. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.

Recent award wins include:

• Infobip named a Leader in the Gartner Magic Quadrant™ for the Communications Platform as a Service (CPaaS) 2023 Report
• Infobip named a Leader in the IDC MarketScape: Worldwide Communications Platform-as-a-Service (CPaaS) 2023 Vendor Assessment (doc #US50607923, May 2023)
• Infobip named a leader in the CPaaS Leaderboard, Juniper Research (Feb 2023)
• Infobip named a leader in the CCaaS Leaderboard, Juniper Research (Aug 2022)
• Omdia Ranks Infobip as Leader in CPaaS Universe Report (May 2022)

¹Gartner, “Magic Quadrant for Communications Platform as a Service (CPaaS)” by Lisa Unden-Farboud and Ajit Patankar, September 2023

Nov 29th, 2023
4 min read