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Simplifying the Global Complexity of Communication

Create experiences customers value to securely engage, convert, support and retain them.

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Customer Engagement
Communication Channels
Platform and Connectivity
Create Memorable Customer Experiences

Solutions refined over 12 years and 40,000 customers, blending customer experience, technology and data.

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Your business. Just more of it.

Increase your solutions portfolio with the Infobip CPaaS and CCaaS solution. Benefit from the added value brought by our communication platform for enterprise customer engagement, authentication, and security. Amplify your customer’s digital transformation journey with Infobip.

Maximize your revenue with Infobip

We are a trusted partner in expanding business messaging, bringing new revenue and building enterprise relationships with top-notch customer experience.

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Telecom solutions
Get better by example and experience

Real-world Insights, events and case studies to learn and adapt to your needs.

Partners Celcom Business

Helping businesses seize new opportunities for growth

Celcom is Malaysia’s first telecommunications service provider, and currently one of the nation’s leading networks.

2020 was a defining year for Malaysian businesses. These unpredictable times greatly increased the country’s reliance on technology, driving businesses to adapt to a digital-first mode of operation. As a company that prioritizes innovation for the advancement of societies, Celcom saw the need to support enterprises with the tools and the know-how to capitalise on potential business opportunities on a digital platform.

Celcom and Infobip’s joint approach helps enterprises create messaging strategies around the key stakeholder – the customer. Together, we provide an all-in-one omni-channel solution to automate and manage all customer communications: SMS, chat apps, voice and more – in one single point of connection. Leveraging this omni-channel approach, enterprises can easily and efficiently communicate with their customers the way they talk with their friends and families. Businesses can now be where their customers are, and talk over the channel their customers want to use, enhancing brand recall and customer engagement while generating new opportunities in the long run.

Operating in: Malaysia