Products Hub
Simplifying the Global Complexity of Communication

Create experiences customers value to securely engage, convert, support and retain them.

See all products
Customer Engagement
Communication Channels
Platform and Connectivity
Create Memorable Customer Experiences

Solutions refined over 12 years and 40,000 customers, blending customer experience, technology and data.

Find out more
Your business. Just more of it.

Increase your solutions portfolio with the Infobip CPaaS and CCaaS solution. Benefit from the added value brought by our communication platform for enterprise customer engagement, authentication, and security. Amplify your customer’s digital transformation journey with Infobip.

Maximize your revenue with Infobip

We are a trusted partner in expanding business messaging, bringing new revenue and building enterprise relationships with top-notch customer experience.

Find out more
Telecom solutions
Get better by example and experience

Real-world Insights, events and case studies to learn and adapt to your needs.

Platforms Microsoft Bot Framework

Add WhatsApp to Microsoft Bot Framework

An open-source, visual canvas for developers to design and build conversational bots. Used by many Microsoft solutions, such as Azure Bot Services, businesses can build intelligent, enterprise-grade bots.

Build Superior Customer Experiences with WhatsApp Business API

Quickly connect with your customers and provide an always-on experience with Microsoft Bot Framework over the worlds most popular chat app – powered by Infobip.

Why businesses choose WhatsApp for customer conversations

  • The average user checks WhatsApp more than 23 times per day.
  • 68% of users agreed that WhatsApp is the easiest way to connect with a business.
  • 2 billion active users in over 180 countries
Watch video Pause

How to get started with WhatsApp in Microsoft Bot Framework

  1. Get Infobip credentials (API key, Base URL, WhatsApp number) – Contact us
  2. Go through WhatsApp onboarding – a process described on Infobip Docs
  3. Add Infobip adapter to your Bot

Success Story – Unilever

We helped this multinational consumer goods corporation successfully launch a new product by running a conversational campaign using a WhatsApp chatbot.

Find out more about Unilever success story

Learn more about the integration

Built by


Infobip is an international IT and telecommunications company. It operates a full-stack Communications Platform as a Service with private cloud infrastructure and zero-hop connectivity to telecoms globally.

Operating in: Europe, APAC, LATAM, Africa, MENA, North America, Australia, Eurasia