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Simplifying the Global Complexity of Communication

Create experiences customers value to securely engage, convert, support and retain them.

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Solutions
Create Memorable Customer Experiences

Solutions refined over 12 years and 40,000 customers, blending customer experience, technology and data.

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INFOBIP PARTNER CONNECT PROGRAM
Your business. Just more of it.

Increase your solutions portfolio with the Infobip CPaaS and CCaaS solution. Benefit from the added value brought by our communication platform for enterprise customer engagement, authentication, and security. Amplify your customer’s digital transformation journey with Infobip.

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Telecoms
Telecoms
Maximize your revenue with Infobip

We are a trusted partner in expanding business messaging, bringing new revenue and building enterprise relationships with top-notch customer experience.

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Telecom solutions
Resources
RESOURCES
Get better by example and experience

Real-world Insights, events and case studies to learn and adapt to your needs.

Hubs
Platforms Microsoft Bot Framework

Add omnichannel capabilities to Microsoft Bot Framework

An open-source, visual canvas for developers to design and build conversational bots. Used by many Microsoft solutions, such as Azure Bot Services, businesses can build intelligent, enterprise-grade bots.

Build Superior Customer Experiences with WhatsApp Business API

Quickly connect with your customers and provide an always-on experience with Microsoft Bot Framework over the worlds most popular chat app – powered by Infobip.

Why businesses choose WhatsApp for customer conversations

  • The average user checks WhatsApp more than 23 times per day.
  • 68% of users agreed that WhatsApp is the easiest way to connect with a business.
  • 2 billion active users in over 180 countries
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How to get started with WhatsApp in Microsoft Bot Framework

  1. Open Infobip account – Sign up here
  2. Activate test Infobip sender or request an official WhatsApp Business account – a process described on Infobip Docs
  3. Install Infobip WhatsApp adapter for Microsoft Bot Framework

Success Story – Unilever

We helped this multinational consumer goods corporation successfully launch a new product by running a conversational campaign using a WhatsApp chatbot.

Find out more about Unilever success story

Learn more about the integration

Built by

Infobip

Infobip is an international IT and telecommunications company. It operates a full-stack Communications Platform as a Service with private cloud infrastructure and zero-hop connectivity to telecoms globally.

Operating in: Europe, APAC, LATAM, Africa, MENA, North America, Australia, Eurasia

Create Rich Customer Experiences with Viber Business Messages on Microsoft Bot Framework

Offer personalized one-on-one experiences and grow your business with Viber Business Messages powered by Infobip on Microsoft Bot Framework. Build memorable branded customer journeys and reach over 1 billion unique users globally with intelligent, enterprise-grade chatbots through Viber.

Why Businesses choose Viber?

  • 1 billion users worldwide
  • 32 supported languages
  • 7 million + interactions every minute
  • In the top 10 downloaded apps of all time

Automate your customer support with chatbots

Allow customers to solve simple requests and offer proactive assistance using Microsoft Bot Framework.
Build keyword or AI chatbots and:
– optimize costs
– scale your customer support
– increase customers’ engagement
– enable agents to focus on more critical queries
– seamless redirection to a human agent if required

Learn more about the integration

Installation and user guide

Built by

Infobip

Infobip is an international IT and telecommunications company. It operates a full-stack Communications Platform as a Service with private cloud infrastructure and zero-hop connectivity to telecoms globally.

Operating in: Europe, APAC, LATAM, Africa, MENA, North America, Australia, Eurasia

Build Conversational Customer Experiences with SMS on Microsoft Bot Framework

Quickly connect with your customers and provide an always-on experience with Microsoft Bot Framework and SMS powered by Infobip. Use a secure, reliable, and easy way to communicate with customers worldwide.

Boost your communication with an intuitive SMS bot

Send promotional messages
Promote your products or services by sending direct messages to existing or potential customers and automating responses for real-time support.

Transactional notifications
Send timely notifications to your customers for the best shopping and delivery customer experience.

Collect customer feedback
Create surveys with no coding and collect direct customer feedback to improve your product and grow your business.

Learn more about the integration

Built by

Infobip

Infobip is an international IT and telecommunications company. It operates a full-stack Communications Platform as a Service with private cloud infrastructure and zero-hop connectivity to telecoms globally.

Operating in: Europe, APAC, LATAM, Africa, MENA, North America, Australia, Eurasia