Platforms Microsoft Dynamics 365 Marketing

Add SMS and Viber to Dynamics 365 Marketing customer journeys

The marketing-automation application to help turn prospects into business relationships. The app is easy to use, works seamlessly with Dynamics 365 Sales and has built-in business intelligence.

Boost Dynamics 365 Marketing campaigns with Infobip SMS and Viber integration

Enhance your Customer Experience through personalized and contextual communication with Viber and SMS at every touchpoint of the customer journey. Infobip’s omnichannel communication capabilities seamlessly integrate into Dynamics 365 Marketing to create a scalable, single interface solution.

Main features

  • Omnichannel communication
  • 2-way communication
  • Automated multichannel flows
  • Real-time reporting and analytics

Use cases

Onboarding – simplify the sign-up and onboarding process

Engagement – engage customers with contextual communication

Lead generation – generate and nurture leads with targeted, multi-channel campaigns

Operational efficiency – a single interface lets you communicate effectively over multiple channels

Retention – increase retention by building one-on-one relationships with customers via cross-channel support

Adding SMS and Viber to Dynamics 365 Marketing is a game-changer and enables advanced mobile marketing capabilities for D365 Marketing.

Dilyana Radulova, Dynamics Consultant
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Built by


Infobip is an international IT and telecommunications company. It operates a full-stack Communications Platform as a Service with private cloud infrastructure and zero-hop connectivity to telecoms globally.

Operating in: Europe, APAC, LATAM, Africa, MENA, North America, Australia, Eurasia