About the integration
Leverage the power of Google Dialogflow Chatbots on the channels your customers love via Infobip. Dialogflow is a natural language understanding platform with a visual builder that simplifies chatbot building. When combined with WhatsApp and Infobip’s Conversations, you’ll advance customer relationships via meaningful, rich, contextual messages and reduce the demand on live agents.
The most popular messaging app
Add your Google Chatbot credentials to your account and Infobip’s WhatsApp channel will be added automatically in your Dialogflow settings. Dialogflow can also recognize and transfer to live agents when needed and agents will see the complete conversation history to guide them.
Customer experience wins
AI powered and always-on chatbots engage your customers in real time to answer questions, resolve issues, and smooth out the customer journey.
Regions of operations