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Simplifying the Global Complexity of Communication

Create experiences customers value to securely engage, convert, support and retain them.

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Customer Engagement
Communication Channels
Platform and Connectivity
Create Memorable Customer Experiences

Solutions refined over 12 years and 40,000 customers, blending customer experience, technology and data.

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Your business. Just more of it.

Increase your solutions portfolio with the Infobip CPaaS and CCaaS solution. Benefit from the added value brought by our communication platform for enterprise customer engagement, authentication, and security. Amplify your customer’s digital transformation journey with Infobip.

Maximize your revenue with Infobip

We are a trusted partner in expanding business messaging, bringing new revenue and building enterprise relationships with top-notch customer experience.

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Telecom solutions
Get better by example and experience

Real-world Insights, events and case studies to learn and adapt to your needs.


Enrich your customer communication with LINE

Connect with 194 million users across 230 countries over South East Asia’s most popular chat app. 

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Speak your customers’ language

Engage customers in the Asian market over their favorite chat app using emojis, stickers, and other forms of rich media – from awareness to support.

Did you know? LINE is the most popular messaging app in Japan, Taiwan, Thailand, and Indonesia.

Customer story

By sending triggered LINE messages to clients, Asia Insurance 1950 was able to reduce costs by 83% and back-office workload by 60%.

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Deliver the right message, every time

Send three types of LINE messages to give customers exactly what they need at each stage of the customer journey. Improve customer engagement and satisfaction when you deliver a quick, rich messaging experience. 

  • Promotional Messages

    Make sure your promotional offers and brand get noticed by all of your LINE official account followers when you:

    • Enrich your messages using rich media, stickers, and emojis 

    • Share links to your website 

    • Add your logo and brand colors 


  • Stickers

    Add an additional level of engagement using stickers and emojis.

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  • Rich Media

    Enrich messages with images, audio, location, or videos.

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  • Quick Reply Buttons

    Enable fast customer replies using predefined buttons.

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  • Verified Account

    Interact with customers using a branded, verified LINE Official Account.

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  • Entry Points

    Promote your new channel using QR codes, direct links, buttons, and URL schemes.

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The Infobip Advantage

  • Integrate with Conversations and Answers

    Get your contact center up and running in the cloud within 24 hours and build self-service or AI chatbots when you use Conversations and Answers. Reply instantly to frequently asked questions and resolve complex customer queries with seamless agent takeover to increase customer satisfaction.

    Start Free for 60 Days
  • Local, Globally

    Our local presence enables us to react faster and have everyday interactions with our customers, providing solutions in-line with their needs, local requirements and based on proven best-practices.

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  • Own Infrastructure

    Our infrastructure easily scales horizontally, leveraging the hybrid cloud model to never run out of resources. 

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  • Leading CPaaS solutions

    Work with the experts powering the global communication platform that helps businesses build better customer experiences across all channels over a single web interface.

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  • Enrich Your Customer Communication

    and reach 194 million users in 230 countries