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Simplifying the Global Complexity of Communication

Create experiences customers value to securely engage, convert, support and retain them.

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Customer Engagement
Communication Channels
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Solutions
Solutions
Create Memorable Customer Experiences

Solutions refined over 12 years and 40,000 customers, blending customer experience, technology and data.

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Solutions
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INFOBIP PARTNER CONNECT PROGRAM
Your business. Just more of it.

Increase your solutions portfolio with the Infobip CPaaS and CCaaS solution. Benefit from the added value brought by our communication platform for enterprise customer engagement, authentication, and security. Amplify your customer’s digital transformation journey with Infobip.

HUBS
Telecoms
Telecoms
Maximize your revenue with Infobip

We are a trusted partner in expanding business messaging, bringing new revenue and building enterprise relationships with top-notch customer experience.

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Telecom solutions
Resources
RESOURCES
Get better by example and experience

Real-world Insights, events and case studies to learn and adapt to your needs.

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Live Chat

Instantly Connect with Customers over your Website or App with Live Chat

Let customers connect with your agents directly from your website or app when they need help and build stronger long-term relationships.  

Contact an Expert

Balance AI Automation with the Human Touch from a Single Interface 

  • Provide Contextual Support with a Cloud Contact Center

    Enrich your customer experience with Live Chat, which comes integrated with our cloud contact center solution – Conversations, and enable your agents to provide contextual support from a single web interface.

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Enrich customer support experience

  • Customizable Widget

    Modify the look and feel of your web and in-app widgets and welcome greetings. Choose which pages to place them on and who sees it. Check and test how your Live Chat will work before publishing. 

  • Single Conversation View

    Route customer inquiries to the right agent and equip them with a single view of the customers conversation history and context, so they can engage and provide personalized support. 

  • Canned Response

    Predefine answers and save them to reply to frequently asked questions at a click of a button. In addition, your agents can read as the customer is typing, giving them a head start to search for the right answer and respond quickly. 

  • AI Automation

    Automate responses with humanlike chatbots, and deliver friendly, 24/7 support to your customers. Lighten your agents load by letting chatbots answer FAQs, and seamlessly switchover to agent support for complex queries. 

Benefits

  • Omnichannel Messaging Experience

    Manage all customer conversations in one place. Seamlessly switch between customers’ preferred channels, or between website and mobile app conversations, while maintaining complete conversational history.

  • Higher Engagement, Increased Revenue

    Convert customers and increase sales with timely support, by answering questions and assisting them at every step of their website or in-app purchase journey.

  • Increased Customer Satisfaction

    Build long-term relationships with your customers through Live Chat. Customers prefer live chat since it’s fast, convenient and multimedia friendly.

  • Reduced Costs and Boosted Efficiency

    Less costly than traditional support channels with minimized resolution time. Increase agent efficiency through smart routing and supporting multiple customers at the same time.

The Infobip Advantage

  • Local, Globally

    Our local presence enables us to react faster and have everyday interactions with our customers, providing solutions in-line with their needs, local requirements and based on proven best-practices.

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  • Scalable, Fast and Flexible Solutions

    Our solutions are created to adapt to the constantly changing market and communication trends at speeds and levels of precision and personalization that only an in-house solution can offer.

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  • Own Infrastructure

    Our infrastructure easily scales horizontally, leveraging the hybrid cloud model to never run out of resources. 

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  • Remarkable Customer Experience

    We will help you get up and running in no time, whether it’s assisting with integrations, messaging best practices or solutions consultancy.

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  • Provide Efficient Website and In-app Customer Support with Live Chat