Real-time, secure video calls within your mobile app or web browser
WEB AND IN-APP VIDEO CALLING
Get closer to your customers with WebRTC Video calling
It’s never been easier to provide personal experiences that bridge physical distances, thanks to web real-time communication.
WebRTC allows you to securely connect with your customers or clients around the world for face-to-face video experiences inside your mobile app or browser. Infobip Video extends the industry standard even further by allowing you to integrate conversation history and customer data across your communication workflows – for higher customer satisfaction and customer support resolution rates.
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No need for additional apps and plugins
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Supported by Apple and Android mobile devices
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Enables a variety of video call types: browser to browser, app to app, browser to app, and app to browser
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Easily integrated with your communication channels and workflow, with no need for another tech provider
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Unified conversation history and customer data
Add Infobip Video to your communications mix
The rapid shift to digital channels means that video is now a vital part of your customer communications mix. Video calling via mobile app or browser is a direct and personalized way to deliver virtual customer service and support – without relying on mobile network coverage or needing your customers to install anything.
Features
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Real-time video communication
Communicate over web and in app quickly and securely using a communication standard that’s used by more than one billion devices.
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User privacy and protection
Keep communications on-platform while safeguarding users’ privacy with anonymization and voice over IP.
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Video call recording
Record video calls with your customers and hold onto those conversations for whenever you may need them.
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Omnichannel support
Easily add video to your communications stack. Send call invitations across different mobile channels, integrate phone dial-in, and share follow-up surveys on your customers’ preferred channels.
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Failover options
Enable live chat or phone dial-in as failover options where internet is not stable.
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Virtual healthcare
In the wake of the global pandemic, demand for remote healthcare consultations is escalating as people look for a safe, fast, and travel-free way to connect with medical professionals around the world. Video calling has diverse use cases in healthcare, from therapy and GP consultations, to specialist referrals and prescriptions.
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Real-time customer support
Video calling allows customers to speak to customer support and product experts face-to-face, from any location, ensuring that complex queries are resolved quickly and efficiently. With screen share and automatic call routing via an agent’s web browser, it’s easy to scale out of the physical contact center and support your customers, anywhere, any time.
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Live sales
Extend your sales reach and fully engage your audience by integrating live video capabilities into your sales platform. Enable buyers to bid at a virtual auction or ask product-related questions within the context of your existing website or app.
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Insurance and banking
An integrated video channel is ideal for direct-to-consumer insurance and other specialist support use cases in banking and finance. Use video to help your customers save money, time, and hassle – and to help your staff support customers from home and office alike.
The Infobip Advantage
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Local, Globally
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Scalable, Fast and Flexible Solutions
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Own Infrastructure
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Remarkable Customer Experience
Local, Globally
Our local presence enables us to react faster and have everyday interactions with our customers, providing solutions in-line with their needs, local requirements and based on proven best-practices.
Find out moreScalable, Fast and Flexible Solutions
Our solutions are created to adapt to the constantly changing market and communication trends at speeds and levels of precision and personalization that only an in-house solution can offer.
Find out moreOwn Infrastructure
Our infrastructure easily scales horizontally, leveraging the hybrid cloud model to never run out of resources.
Find out moreRemarkable Customer Experience
We will help you get up and running in no time, whether it’s assisting with integrations, messaging best practices or solutions consultancy.
Find out moreExplore what Infobip Video can do for you
Drop us a line today to explore what video could do for your organization – and how to get started in a fast, secure, and cost-effective way.