Products
Products Hub
Simplifying the Global Complexity of Communication

Create experiences customers value to securely engage, convert, support and retain them.

See all products
Customer Engagement
Communication Channels
Platform and Connectivity
Solutions
Solutions
Create Memorable Customer Experiences

Solutions refined over 12 years and 40,000 customers, blending customer experience, technology and data.

Find out more
Solutions
Industries
Partnerships
INFOBIP PARTNER CONNECT PROGRAM
Your business. Just more of it.

Increase your solutions portfolio with the Infobip CPaaS and CCaaS solution. Benefit from the added value brought by our communication platform for enterprise customer engagement, authentication, and security. Amplify your customer’s digital transformation journey with Infobip.

HUBS
Telecoms
Telecoms
Maximize your revenue with Infobip

We are a trusted partner in expanding business messaging, bringing new revenue and building enterprise relationships with top-notch customer experience.

Find out more
Telecom solutions
Resources
RESOURCES
Get better by example and experience

Real-world Insights, events and case studies to learn and adapt to your needs.

Hubs
New
Video

Improve customer service and satisfaction with Infobip Video

Web real-time video communication (WebRTC) offers a secure, personalized way to drive efficiencies in your customer support and deliver superior customer experiences.

Contact an Expert

WEB AND IN-APP VIDEO CALLING
Get closer to your customers with WebRTC Video calling

It’s never been easier to provide personal experiences that bridge physical distances, thanks to web real-time communication.

WebRTC allows you to securely connect with your customers or clients around the world for face-to-face video experiences inside your mobile app or browser. Infobip Video extends the industry standard even further by allowing you to integrate conversation history and customer data across your communication workflows – for higher customer satisfaction and customer support resolution rates.

  • Real-time, secure video calls within your mobile app or web browser

  • No need for additional apps and plugins

  • Supported by Apple and Android mobile devices

  • Enables a variety of video call types: browser to browser, app to app, browser to app, and app to browser

  • Easily integrated with your communication channels and workflow, with no need for another tech provider

  • Unified conversation history and customer data

   Add Infobip Video to your    communications mix

The rapid shift to digital channels means that video is now a vital part of your customer communications mix. Video calling via mobile app or browser is a direct and personalized way to deliver virtual customer service and support – without relying on mobile network coverage or needing your customers to install anything.

  • Superior customer experiences

    • Real-time, one-on-one video consulting via your mobile or web application ensures fast, personal, efficient customer service and support. 
    • Deliver superior customer experiences and watch your customer satisfaction ratings grow.

Features

  • Real-time video communication

    Communicate over web and in app quickly and securely using a communication standard that’s used by more than one billion devices.

  • User privacy and protection

    Keep communications on-platform while safeguarding users’ privacy with anonymization and voice over IP.

  • Video call recording

    Record video calls with your customers and hold onto those conversations for whenever you may need them.

  • Omnichannel support

    Easily add video to your communications stack. Send call invitations across different mobile channels, integrate phone dial-in, and share follow-up surveys on your customers’ preferred channels.

  • Failover options

    Enable live chat or phone dial-in as failover options where internet is not stable.

  • Virtual healthcare

    In the wake of the global pandemic, demand for remote healthcare consultations is escalating as people look for a safe, fast, and travel-free way to connect with medical professionals around the world. Video calling has diverse use cases in healthcare, from therapy and GP consultations, to specialist referrals and prescriptions.

  • Real-time customer support

    Video calling allows customers to speak to customer support and product experts face-to-face, from any location, ensuring that complex queries are resolved quickly and efficiently. With screen share and automatic call routing via an agent’s web browser, it’s easy to scale out of the physical contact center and support your customers, anywhere, any time.

  • Live sales

    Extend your sales reach and fully engage your audience by integrating live video capabilities into your sales platform. Enable buyers to bid at a virtual auction or ask product-related questions within the context of your existing website or app.

  • Insurance and banking

    An integrated video channel is ideal for direct-to-consumer insurance and other specialist support use cases in banking and finance. Use video to help your customers save money, time, and hassle – and to help your staff support customers from home and office alike.

The Infobip Advantage

  • Local, Globally

    Our local presence enables us to react faster and have everyday interactions with our customers, providing solutions in-line with their needs, local requirements and based on proven best-practices.

    Find out more
  • Scalable, Fast and Flexible Solutions

    Our solutions are created to adapt to the constantly changing market and communication trends at speeds and levels of precision and personalization that only an in-house solution can offer.

    Find out more
  • Own Infrastructure

    Our infrastructure easily scales horizontally, leveraging the hybrid cloud model to never run out of resources. 

    Find out more
  • Remarkable Customer Experience

    We will help you get up and running in no time, whether it’s assisting with integrations, messaging best practices or solutions consultancy.

    Find out more
  • Explore what Infobip Video can do for you

    Drop us a line today to explore what video could do for your organization – and how to get started in a fast, secure, and cost-effective way.