Conversations without barriers
Deliver connected customer experiences and increase your first-time resolution. Keep all customer information and conversation history at hand – and respond to messages and comments on any channel in just a few clicks.
Take full advantage of Facebook’s reach
With billions of active users spanning all ages, Facebook is one of the main channels customers turn to when they want a quick response and quality service from your brand. Answer each comment publicly, or privately in Messenger, and build personal connections with your customers.
Turn followers into prospects
Did you know that 90% of Instagram users follow a brand? Instagram has become a go-to channel for product discovery. Engaging in fast, rich conversations through Instagram direct messages, comments, and story replies enables you to turn every touchpoint into a selling point.
Keep pace with your customer community in real-time
Twitter generates millions of brand mentions and conversations between customers and businesses. Create a connection with your followers – respond promptly to every comment and direct message in a consistent brand voice.
GOOGLE PLAY REVIEWS
Turn reviews into downloads
Answering your customers’ feedback makes them feel valued. React to every negative or positive customer review on Google Play. Gather insights to identify bottlenecks and improve your product or service.