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A very successful implementation of Infobip technologies resulted in ROI values over 200.
Femi Nwaosa
Head of Corporate Collection and Digital Sales-ePayment Solutions at GT Bank -
We were delighted with the service because it enabled us to send effective notifications at just the right time.
Nikolay Shcherbak
Finance Director, Chocolife.me
Solutions that improve customer service and help agents
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Enable customer service on any channel
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Provide contextual customer service
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Automate service notifications
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Optimize agent resources
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Improve customer satisfaction by responding anywhere, any time
LET CUSTOMERS CHOOSE THE CHANNEL
Serve customers over the phone, chat apps, SMS, email while managing all communication from a single platform.
ENABLE IMMEDIATE ACCESS
Give your customers access to real-time support through chat apps or live web chat.
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Have a full view into your customers’ needs and behavior
SEE CONVERSATION HISTORY
Give your agents visibility into each customer’s full conversation history through one dashboard.
UNIFY CUSTOMER DATA
Create unified customer profiles based on each customer’s data and behavior to turn conversations into experiences.
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Inform customers about everything they need to know, at scale
SEND PROACTIVE ALERTS
Send automated alerts and reminders for time-sensitive situations.
AUTOMATE ACROSS CHANNELS
Keep customers informed about things they care about over chat apps, SMS, email, mobile app messaging, RCS, or Voice.
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Give agents the tools they need for better contextual communication
UNIFY CROSS-CHANNEL COMMUNICATION
Gain visibility into full conversation histories through one dashboard with categorization based on customer profiles.
AUTOMATE RESPONSES
Help agents handle higher priority conversations by automating simple ones using chatbots and Interactive Voice Response (IVR).
