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Simplifying the Global Complexity of Communication

Create experiences customers value to securely engage, convert, support and retain them.

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Customer Engagement
Communication Channels
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Solutions
Solutions
Create Memorable Customer Experiences

Solutions refined over 12 years and 40,000 customers, blending customer experience, technology and data.

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Partnerships
INFOBIP PARTNER CONNECT PROGRAM
Your business. Just more of it.

Increase your solutions portfolio with the Infobip CPaaS and CCaaS solution. Benefit from the added value brought by our communication platform for enterprise customer engagement, authentication, and security. Amplify your customer’s digital transformation journey with Infobip.

HUBS
Telecoms
Telecoms
Maximize your revenue with Infobip

We are a trusted partner in expanding business messaging, bringing new revenue and building enterprise relationships with top-notch customer experience.

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Telecom solutions
Resources
RESOURCES
Get better by example and experience

Real-world Insights, events and case studies to learn and adapt to your needs.

Hubs

SALES

Optimize your sales with intelligent automation

Automate sales, boost lead generation, increase cross-sell and upsell opportunities, with omnichannel sales solutions.

Always be open

Automate sales with chatbots

Give customers the answers they need, any time, with a chatbot virtual assistant. Be available 24/7/365 to guide customers to complete transactions in minutes. For more complex sales cycles, after providing general information, a chatbot can seamlessly transfer customers to a human agent to close a sale.

AI assisted

Boost your close rate

Add a conversational experience to your customer journey by giving customers the option to engage directly with an AI chatbot or sales agents. Guide customers from the first contact to final conversion using multiple channels, all in the same conversation.

Greater customer LTV

Increase your upsell and cross-sell potential

Create new cross-sell and upsell opportunities by making the most of connected customer data. Use insights from all touchpoints of the customer journey and enable AI and human sales agents to provide better customer experience with faster conversions.

Remember me?

Grow sales with 360° customer history

Equip your sales agents with fully detailed cross-departmental customer histories to help guide sales opportunities that convert. Know what your customers have been telling you – over any channel – and use this data to grow sales quickly and efficiently. 

225%

grew sales using Viber as a channel

138%

increased lead generation by using a chatbot

21%

NPS score increase with Infobip’s enhanced conversational tools

Since partnering with Infobip, we’ve continually improved our customer engagement and campaign results. The team’s support and client service are remarkable.

— Arjay Yano, Senior Digital Supervisor, Primer Group

Infobip has helped us develop the optimum journey for users to interact with the brand through WhatsApp easily. The technical expertise provided by Infobip has also allowed us to integrate it with our systems for smooth data capturing quickly.

— Mohammed El-Khayat, Customer Experience and Digital Transformation, Nissan

Infobip helped us grow our business during the global pandemic. Our customers are satisfied with the fast and convenient customer service, and our agents are happy they have a user-friendly solution.

— Claudia Constanza Wilches, IT and Supply Manager, Flamingo

More conversions, faster than ever before

We help businesses accelerate sales cycles, scale up their customer service, and grow cross and up-sell opportunities with omnichannel communication solutions.