Satisfaction surveys

Leverage rich content channels to conduct customer satisfaction surveys, aiming for higher engagement and open rates compared to traditional communication channels.

Be there on their channels of choice

No matter where your customers are, no matter which channels they prefer, you can be there for them in the important moments of their lives.

Customer support

Marketing

The pain points:

  • Traditional survey methods suffer from low rates and engagement
  • Low response rates mean you’re missing out on valuable customer insights that could help you improve your business
  • Without enough responses, you’re only getting a partial view of customer sentiment, which can lead to skewed data and inaccurate conclusions.

How satisfaction surveys on messaging channels helps:

  • Sometimes, customers just need a little reminder to share their thoughts. Sending a survey on their favorite messaging app is like a gentle tap on the shoulder, reminding them that their feedback is valuable.
  • Sending surveys on channels where your customers already are, is like meeting them in their favorite coffee shop – convenient and comfortable.
  • Similarly, as quick texts are easier to reply to than a long email, concise surveys on messaging channels are more likely to be completed.

The business benefit of satisfaction surveys on messaging channels:

  • Boost response rates: By delivering surveys on channels customers use every day, you can significantly increase response rates and gather more valuable feedback.
  • Cost-effective insights: Compared to traditional survey methods, messaging channel surveys can be more cost-effective, delivering a higher return on investment.
  • Improve customer relationships: Actively seeking customer feedback shows that you care about their opinions and value their input.

Sending satisfaction surveys across industries: