Infobip AI Hub

Engage with users just like a human would. Embed AI into every conversational exchange

Access a suite of generative AI tools to deliver natural, instant responses on the messaging channels users love.

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How it works: Use AI Hub to design, test, and launch exceptional experiences across your customer journey

Step 1

Outline your use cases:

Bring the challenges you want to solve, such as customer support, lead generation, and sales uplift.

Step 2

Select your channels:

Connect with users where they feel most at home. from WhatsApp and RCS to web chat and mobile apps, choose one or multiple channels to engage.

Step 3

Design your conversational journey:

Craft interactions that reflect your brand voice. We”ll train the AI with your documentation to deliver relevant, engaging responses.

Step 4

Test

Refine AI performance to cancel out hallucinations and inaccuracies. prepare for real-world scenarios.

Step 5

Launch

Release to users and monitor performance to continuosly improve with analytics and insights.

Deliver AI success with Infobip

Unrivalled expertise

Leverage in-house CX and AI specialists to successfully implement AI solutions across various industries with tangible results.

Advanced platform and technology

Utilize our in-house built platform to orchestrate chatbots on any channel, enabling hyper-personalized journeys, fast GPT integration in multiple languages, and best-in-class delivery with high throughput.

Enterprise-grade security and privacy

Be fully secure with data storage over Azure for 100% customer data protection.

Superior service and consultancy

Benefit from rapid development, proven conversational design for optimum engagement, and 24/7 technical support.

Increased efficiency and maximized ROI

Infuse your business with AI efficiency, driving results and maximizing profit through time-saving processes and strategic service design.

Microsoft Partnership

Our partnership with Microsoft ensures private connections and stable rate limits when creating solutions for clients.

See the ROI of AI

Ready to transform your customer communications?

Enhance customer engagement

Instantly engage users with quick, real-time responses.

Drive business growth

Keep your customers informed and reassured with timely, tailored notifications.

Launch quicker to market

Quicken your go-to-market with a no code, drag-and-drop solution.

Conversational AI marketing

Launch conversational campaigns that capture your customers’ attention without any manual heavy lifting. Naturally converse over any channel with personalized promotions to increase conversions and build loyalty.

Conversational AI commerce

Personalized algorithms to recommend ideal products to customers, showcase product catalogues, and provide buyer guidance that enhances the shopping experience. Provide accurate links so customers can easily add items to their cart.

Conversational AI support

Provide customer’s immediate reassurance with human-like responses that match your brand’s tone. Resolve issues quickly without human involvement. Provide always-on service with human-like responses that reply just like one of your agents. 

Precision, personalization and performance: Intelligent features for brilliant experiences

RAG accuracy percentage >95%

AI Hub boasts the industry’s most advanced Retrieval Augmented Generation (RAG) technology drastically improving chatbot performance with accurate responses, reducing the chance of hallucinations. 

Deep understanding and personalized conversations

AI Hub engages in dynamic, multi-turn conversations, naturally transitioning between topics. Our chatbots remember the context, providing a truly personalized experience, creating interactions for
every customer.

Your data, your rules

40+ data center network to select where your data is stored. Leverage your preferred LLM while benefiting from AI Hub’s powerful features. Our AI Analytics and active learning system continuously optimize chatbot performance based on real-time interactions. 

Global reach and local speak

Break language barriers with support for over 130 languages. Our in-house language detection and translations ensure accurate communication worldwide. When human intervention is needed, seamlessly transfer conversations to agents through our contact center integration or your existing system.ion.

Scaling business growth

Turn interactions into opportunities with our proprietary recommendation system. AI Hub intelligently suggests relevant products, boosting sales and customer satisfaction. Get started fast. Define your use case. Select your channels, and go live with your conversational journey.

Bringing hight quality leads to landing page as a result of AI chatbot on RCS

  • 7.7%

    increase of customer base as a result of brand ambassadors word of mouth

  • 10%

    click through rates as a result of chatbot interaction, delivering high value leads to dedicated web site

Megi Health Platform: Optimizing patient care with an interactive chatbot built using Infobip Answers

  • 86%

    CAT score

  • 65%

    reduction in data collection time

Podravka: Empowering users to make healthy choices with an engaging AI-assistant

  • 18%

    conversion rate to engaged user

  • 343k

    messages exchanged in the first 90 days

LAQO Insurance elevates support with Infobip’s Gen-AI and Azure OpenAI partnership

  • 30%

    of queries are handled by the AI digital assistant

  • 90%

    of queries are handled within 3-5 exchanged messages

Meet your AI-powered assistants

Built on the robust foundation of our AI Hub, discover the power of AI-driven conversations with our suite of conversational AI tools. These intelligent tools are designed to interact with customers on their preferred channels, providing exceptional support and personalized experiences.

AI Assistant

Your intelligent virtual agent, designed to excel at text-based conversations across preferred channels. Provide exceptional customer experiences with instant, informative, and personalized responses. From answering FAQs to resolving complex issues, AI Assistant is your always-on support representative.

AI Assistant

AI Voice Assistant

Bring conversations to life through natural, human-like voice interactions. Enable automated support to customers via voice calls, offering the same advanced capabilities as its text-based counterpart, from resolving FAQs to booking appointments and providing assistance.

AI Voice Assistant

AI done right

Deliver accurate answers 24/7. We protect your brand with real information, not guesses. Plus, get flexible, fast, and affordable service thanks to our multi-tenant AI brains.

Your tailored AI advantage: Smarter CX starts here

Your complete AI solution over a unified platform with advanced features (analytics, prediction, text generation), designed for unique needs.

Plug and play AI: Select the solutions that fit your needs

We’ll help you compose a flexible and adaptable conversational AI that satisfies your specific needs and customer journey.

Human-powered AI: Trustworthy results, genuine connections

We combine AI with human expertise (human-in-the-loop) for responsible and effective customer interactions.

Start building conversational experiences with AI


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