Customer stories

Develop and grow customer relationships over any channel, any device, anywhere. Powered by Infobip full-stack cloud communication platform

Podravka: Empowering users to make healthy choices with an engaging AI-assistant

  • 18%

    conversion rate to engaged user

  • 343k

    messages exchanges in first 90 days

Bfree: Powering efficient, conversational debt recovery at scale

  • 70%

    engagement rate of customers who were loan defaulters

  • 40%

    of borrowers prequalified via IVR before human contact is needed

Digitaleo: Introducing RCS Business Messaging to clients

  • 72%

    Higher conversion rate

  • 10%

    Lower cost per click

  • 3x

    Higher conversion rate

Hospital Alemão Oswaldo Cruz: Transforming healthcare communication with conversational messaging solutions

  • 96%

    customer satisfaction rate

  • 82%

    increase in appointments, medical tests, and check-up bookings via WhatsApp

  • 63.3%

    reduction in response time for patient assistance

UME: Empowering financial inclusion with conversational messaging and omnichannel support

  • 80%

    of chatbot conversations resolved without human assistance

  • 100%

    conversation rate for debt collection via RCS

  • 54%

    cost reduction in debt collection by utilizing RCS

Cabify: Combatting artificial inflation of traffic and enhancing CX with innovative fraud and security solutions 

  • 15.7%

    financial loss reduction in one quarter

Mukuru: Faster customer service and reduced costs with WhatsApp Business Platform

  • 3000%

    increase in active digital wallet customers

  • 92%

    read rates in WhatsApp campaigns

Annapurna Financial Services: Enhancing operations and CX with digital communications

  • 2x

    increase in digital engagement

  • 12%

    increase in product adoption

Hrvatski Telekom: Leveraging partnership to build AI-powered conversational support solutions for telco customers

  • 20%

    increase in year-on-year revenue

  • 62%

    of users targeted through Viber paid outstanding bills

Neo Pay Iraq: Up to 60% in cost savings with omnichannel authentication 

  • 60%

    in cost savings

AccioJob: Elevating customer interactions with automation and omnichannel connectivity 

  • 40%

    reduction in users’ wait time

  • 20%

    increase in customer satisfaction (CSAT)

  • 150%

    improvement in team satisfaction scores

Choice TechLab: Scaling financial education and boosting engagement with WhatsApp automation

  • 94%

    increase in student engagement

  • 98%

    98% of students received certificates

  • 78%

    reduction in resource delivery time

zingala: Hyper-personalizing the customer journey with data-driven CX

  • 53%

    SMS click-through rate