Instagram is a social media platform that is offered by Meta. The platform includes digital content, marketing, e-commerce, and more.
Infobip enables you to communicate with your customers through the following Instagram products:
- Messaging – Use Instagram Messaging for one-on-one communication with customers. Integrate Instagram Messaging with Infobip solutions to support customer queries such as product information, making a purchase, and order-related information. Enable customers to contact you through direct messages, messages over Instagram Shop, story mentions, and story replies.
- Posts – Use Instagram Posts to view or respond to public comments on your posts on Instagram public pages. You can also use Instagram Posts to resolve customer inquiries.