Release Notes

Explore our colorful releases and discover product updates and innovations that help you deliver better customer experience and business results.

VermilionAugust 13, 2025

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AI hub

Vocalize - A new AI gamification tool to engage end users

Analyze

Dashboard usability and filtering enhancements

Apple Messages for Business

Delivery and Inbound message events now available in Subscriptions

Apps and Integrations

Enhancing "Broadcast Message" channel in Oracle Eloqua
Multi-account support for Oracle Eloqua messaging
Workflows based on additional entities in HubSpot messaging
Two-way on HubSpot workflows - inbound messages as workflow triggers
Improving visibility and management of workflow messages in HubSpot Inbox
Salesforce Marketing Cloud: register and manage WhatsApp templates
India regional deployment of Responsys

Broadcast

Improved editing for RCS rich card and carousel messages in Broadcast

Conversations

Audit logs improvements
Queue-level waiting strategies
Redesigned call modal for enhanced usability
A new dark mode color palette is available.

Envelope domain
Receive late bounce events
Enable IP Pool section over HTTP API
Send in MIME format over HTTP API

Essentials

Changes to accessing or upgrading customer engagement solutions

Live chat

Advanced customization update

Messages API

Control delivery order of RCS messages

Moments

Transfer IVR calls to your custom Calls API application

Numbers and Compliance

Resource Request Service - alphanumeric sender request
Update to Toll-Free Number registration

People

Automatic profile creation for Conversations sessions

RCS

WebView in RCS templates and FreeForm messages for Vodafone Idea now available
Message sequencing for RCS via Messages API now available

MM Lite API: Local storage support now available
AI Agent for WhatsApp Flows
New experience for buying pre-verified numbers

UX enhancements

The Infobip web interface is now available in Ukrainian

UbeJuly 9, 2025

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Analyze

Voice and Video metrics now available on Analyze dashboard

Answers

Create reusable components and use across Infobip solutions
New Dialog map feature shows how dialogs are interconnected in the chatbot

Apps and Integrations

URL shortening and tracking for Dynamics 365 Customer Insights

Broadcast

RCS webview support now available in Broadcast

Conversations

Seats management
Automatic linking of related conversations
Additional wrap-up time configuration
Updated layout in All Work and dynamic topic as tab name

Sender-level details in Suppression list

Messages

Send personalized attachments through email

Metrics API

Voice and Video support added to Metrics API

Numbers and Compliance

Resource Request Service - number purchase request (Early Access)

RCS

Track suggestion button clicks with a dedicated event
Get real-time typing status with RCS typing indicator
Control message sequencing in RCS conversations

Viber

Enhanced Viber visibility through traffic type classification in Analyze dashboard and Metrics API

Voice and Video

Analytics now available in Analyze dashboard and Metrics API