Viber
Viber enables end users to communicate with your business through messages, audio, and video calls.
You can choose following solutions for your business:
- Viber Business Messages: Contact customers through their mobile numbers in real time with two-way chats.
- Viber Bots: Enable customers to contact your business at any time. Use custom chatbots with automated responses to answer customers' queries.
- Viber Business Calls: Enable your customers to call you directly from Viber to your dedicated phone number.
Product comparison
The following table compares Viber Business Messages and Viber Bots:
Feature | Details | Viber Business Messages | Viber Bots |
---|---|---|---|
Messaging | Two-way messaging | Yes | Yes |
Notifications | Yes | No | |
Promotional messages | Yes | No | |
Templates | Yes* | No | |
Real-time support | Live agent support | Yes | Yes |
Chatbot support | Yes | Yes | |
Failover | SMS | No | |
Entry point | Searchable | No | Yes |
Available solutions | Answers | Yes | Yes |
Broadcast | Yes | No | |
Conversations | Yes | Yes | |
Conversations API | Yes | Yes | |
Messages API | Yes | Yes | |
Moments | Yes | No | |
Viber API | Yes | Yes | |
Rich messages | Custom keyboard | No | Yes |
Carousel | No | Yes | |
Files | Yes | Yes | |
Stickers | No | Yes | |
Location | Yes** | Yes | |
Compliance | Opt-in | Required to send notifications | Auto opt-in when customer initiates conversation |
* Templates are applicable only for Russia, Belarus, and Ukraine. ** This message type is not native to Viber Business Messages. However, you can use a workaround in Answers to send Location messages. |