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One Communication Platform. Billions Of Conversations.

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About Infobip

We are a market-leading full-stack communication platform with reach across six continents. As a global cloud communication platform, Infobip was established in 2006 by three co-founders: CEO Silvio Kutić, COO Roberto Kutić and CTO Izabel Jelenić. Since then, the company has grown exponentially in response to demand for its market-leading communication platform around the world.

The company has grown exponentially in response to demand for its market-leading communications platform that provides a depth and breadth of capabilities globally. Revenue hit €1.55 bn in 2022, EUR 1.735bn revenue in 2023, and 1,852 bn in 2024.

Company history

Prior to founding Infobip, Silvio Kutić used mobile phones to send and receive information, creating his first project Virtual Community, which enabled group communications over web, email, and SMS. The first collective message was a Christmas text, shared from the local town hall in Vodnjan to its more far-flung diaspora. Having realized that the technology was not scalable, after several iterations and further projects Silvio began building a communications API platform. Infobip was born.

Silvio believes in a non-hierarchical work structure, and that the best things are built on a foundation of togetherness. This belief has shaped Infobip’s culture and continues to be a hallmark of the company as we pursue exponential growth. We pride ourselves on being humble engineers led by the philosophy of learning by doing. We’re fueled by our passion for technology. Next to our customers, this is what matters most to us as a company, and it’s what makes up our DNA.

Infobip’s co-founders bootstrapped the company from zero turnover in 2006 to $1bn in revenue in just 14 years with no external investment. In 2020, Infobip became Croatia’s first unicorn, valued at more than $1bn, when it raised $200m from private equity firm One Equity Partners.

Our value proposition

We are democratizing the world of communications and digital interactions through the power of our platform via digital customer experiences, enabling businesses to transform their customer relationships, increase loyalty and grow.

Our customers can access solutions through a single platform, and we level the playing field for businesses and developers by providing the tools they need to overcome the complexity of global communications and digital interactions.

The power of our platform in terms of deliverability, robustness, and reach means organizations and developers can embed global real-time omnichannel communications and digital interactions through one simple API, without the need to build or maintain their own infrastructure.

Our innovative and customer-focused team goes the extra mile to ensure partners, customers, and developers get the support they need to achieve their goals.

Our customers trust us to deliver remarkable digital experiences that are reliable, safe, and locally and globally compliant. As a result, each year our platform sends more than 450 billion transactions so that people on the move, at work or home, benefit from a seamless, friction-free customer experience.

Products and solutions

We provide a broad range of capabilities at scale. These include our omnichannel and CPaaS capabilities, contact center solution, chatbot building platform, customer engagement solution, customer data platform, identity and security solutions, and telco solutions.

Products

Solutions

Founders

Silvio Kutić Chief Executive Officer
Silvio is the driving force behind Infobip’s growth and strategic focus since the company’s start in 2006.
Izabel Jelenić Chief Technical Officer
Izabel is the visionary and leading force of what has become one of the world’s top-performing communication platforms.
Roberto Kutić Former Chief Operations Officer
Roberto was one of the key executives of the early entrepreneurial group that founded Infobip.

Senior leadership

Ivan Ostojić Chief Business Officer
Ivan Ostojić has joined Infobip as Chief Business Officer after 10 years at leading global consulting firm, McKinsey & Company.

Our impressive customer list

Infobip customers

…and growing every day!

Analysts reports and awards

  • Infobip named a Leader in the Gartner® Magic Quadrantâ„¢ for Communications Platform as a Service (CPaaS) 2024 for the second year running (June 2024) 
  • Infobip named a Leader in the Gartner® Magic Quadrantâ„¢ for Communications Platform as a Service (CPaaS) 2023 (Sept 2023)
  • Infobip ranked as number one Communications Platform as a Service (CPaaS) provider, in the inaugural MetriRank CPaaS Report from Metrigy (Dec 2023)
  • Omdia Ranks Infobip as Leader for the second year running in its CPaaS Universe Report (Nov 2023)
  • Infobip named a Leader in the IDC MarketScape: Worldwide Communications Platform-as-a-Service (CPaaS) 2023 Vendor Assessment (May 2023)
  • Leader in Growth and Innovation in 2022 CPaaS Radar
  • Leader in the CPaaS Leaderboard 2024
  • Platinum Winner as the Best CPaaS Provider in 2024
  • CCaaS Established Leader 2023
  • CPaaS Established Leader 2023
  • Mobile Voice Established Leader 2023
  • Customer Data Platforms Established Leader 2023
  • SMS Firewalls Established Leader 2023
  • Mobile Messaging Established Leader 2023
  • OTT Business Messaging Established Leader 2023
  • Conversational Commerce Established Leader 2023
  • Gold Winner as the Best Flash Calling Anti-Fraud Provider in 2023
  • Platinum Winner a the Best RCS Provider in 2020, 2021, 2023
  • Best A2P SMS Vendor as Rated by MNOs 2017, 2018, 2019, 2020, 2021 and 2022
  • Best A2P SMS Vendor as Rated by Enterprises 2019, 2020 and 2021
  • Tier 1 A2P SMS Vendor as Rated by Enterprises 2022
  • Tier 1 SMS Firewall Vendor 2017, 2018, 2020, 2021 and 2022
  • Vendor Innovators 1st and 3rd place 2022
  • Best OTT Project 2022
  • Best Global SMS Service Provider – Wholesale Solution 2020
  • Winner – COVID-19 FAQ Chatbot over WhatsApp
  • Best Customer Engagement Platform 2020
  • Infobip named to Fast Company’s Annual List of the World’s Most Innovate Companies 2024

Market reviews at a glance

Infobip is a great partner because of their ability to keep up with our global growth and provide the type of service we need to meet our users’ demands. The main advantages of working with Infobip are their flexibility, the client success management and support teams. Having that kind of dedication, that seamless 24/7 communication wide open and knowing there is always someone to support Uber sets Infobip apart from other providers.”

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Yoon Jung

Procurement Manager at Uber

When we aired the campaign, Infobip was there in real-time, following everything that was going on with the bot. We had to make a bot script change in the middle of the day, and Infobip did it superbly quickly, without impacting consumer interactions.”

Mariana Gonçalo

Senior Marketing Manager at Unilever

Infobip provided the best value for money and offered the array of solutions we were looking for, as well as set of tools to implement as our operations expanded. With Infobip, agile service and support are guaranteed.”

Paula Costa

Marketing & Partnership Executive at UNICEF

Adding WhatsApp as a customer service channel proved to be a tremendous success – we increased our NPS score by 19% and reduced the costs associated with our contact center by 10-fold. The customers love it – they use it four times more than other instant communication channels.”

Raiffeisenbank

Senior Vice-President

Global public relations contacts

Marlies Roest

Global External Communications Director
[email protected]
WhatsApp: +31611322141

Marcelo Nahime

Global Public Relations Manager
[email protected]
WhatsApp: +5511991615434

Contact the media team