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Solutions for telecoms
See why leading telecoms around the world choose Infobip to transform their network
Create new B2B revenue streams with our omnichannel communications platform
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Secure your network from SMS and Voice fraud with our firewall that protects 120+ operators
Ensure all A2P SMS traffic is properly charged and eliminate revenue leakage with our SMS Firewall
Community & Resources
Knowledge hub
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Knowledge base
Explore informative articles, helpful guides, practical use cases, latest trend reports, and more.
Blog
SMS drip campaigns: How to set up your first one
Setting up an effective SMS drip campaign doesn’t require a complex tech stack. You just need the right strategy and the right tools.
Wema Bank: Leading Nigeria's digital banking revolution
Discover how Wema Bank is driving Nigeria’s digital banking revolution with ALAT, AI-powered personalization, and seamless customer engagement – shaping the future of finance.
When precision meets passion: Why MoneyGram Haas F1 Team and Infobip make the perfect team
Discover the story of a shared mindset rooted in engineering excellence that sparked the partnership between Infobip and MoneyGram Haas F1 Team.
Fan engagement: The ultimate guide for sports teams in 2025
Discover the ultimate guide to fan engagement in sports — from personalized experiences and gamification to the latest tech innovations driving loyalty, revenue, and growth.
EastWest Bank: Leading the future of digital banking with omnichannel engagement
Discover how EastWest Bank is accelerating digital transformation in the Philippines' banking sector using an omnichannel communication strategy powered by conversational AI.
Aduna: Simplifying access to telco infrastructure through network APIs
Discover how Aduna and Infobip are partnering to provide businesses with easy access to network APIs and improve communication solutions worldwide.
How to get verified without your phone
Being locked out of an account or prevented from making a transaction because you can't receive a verification message can be frustrating! Find out how to avoid this CX disaster.
SMS marketing campaigns: Best practices for 2025
Find out what an SMS campaign is, how to set up a successful one, and explore different campaign ideas.
A guide to using SMS for B2B marketing
SMS marketing is not just for B2C campaigns. Learn how effective it can be for interacting with your business customers, learn about the opt-in rules and how to craft an effective strategy.
15 best SMS marketing use cases in 2025
In 2025, SMS marketing is still one of the most effective marketing channels. Here's how your business can use it to connect with customers, boost engagement, and drive sales.
Downloads
Hyper-personalization: Intelligent customer engagement for business growth
Messaging Trends Report 2025
Engage meaningfully this Ramadan with conversational messaging
Download our eBook and discover how conversational experiences can help transform your Ramadan campaigns.
Conversational CX Maturity white paper
RCS: a new era of customer engagement
Download our eBook in collaboration with IDC and discover how brands can enrich their customer engagement with RCS business messaging.
Discover the latest retail industry trends in Europe, MENA, and Africa
The latest trends in African retail
The latest trends in European retail
The latest trends in MENA retail
How to craft exceptional AI-powered customer journeys
Download our white paper and discover how AI and generative AI solutions are transforming digital customer journeys.
Customer stories
Annapurna Financial Services: Enhancing operations and CX with digital communications
-
2x
increase in digital engagement -
12%
increase in product adoption
Hrvatski Telekom: Leveraging partnership to build AI-powered conversational support solutions for telco customers
-
20%
increase in year-on-year revenue -
62%
of users targeted through Viber paid outstanding bills
Neo Pay Iraq: Up to 60% in cost savings with omnichannel authentication
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60%
in cost savings
AccioJob: Elevating customer interactions with automation and omnichannel connectivity
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40%
reduction in users’ wait time -
20%
increase in customer satisfaction (CSAT) -
150%
improvement in team satisfaction scores
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Industry Analyst Insights
Analysis from independent industry experts like IDC, Gartner, 451 Research, Forrester, Omdia and Juniper Research.
