Supercharge your Telco customer experience

Build hyper-personalized customer journeys with omnichannel support, AI-driven insights, and customized real-time offerings at every touchpoint.

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The numbers behind our success

Join the ranks of successful partners and clients driving engagement and support at every stage of the customer journey – because your success is our priority!

500m+

Telecom customers engaged with elevated CX

250+

Telecom customers & partners

37bn+

Monthly interactions

Empower your customer engagement with conversational journeys that convert

Leverage diverse entry points such as QR codes, digital ads, or social media campaigns to attract users and guide them through a tailored conversational journey.

Two teams.
One obsession.

Performance through innovation

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A LEADER AGAIN

2025 Gartner®
Magic Quadrant™
for CPaaS

Positioned furthest for our Completeness of Vision!

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The Infobip Telco advantage

Transform your CX with one conversational platform

Drive revenue growth 

Use advanced data analytics and targeted messaging to promote relevant products or services to your existing customer base. This will result in effective cross-sell and up-sell strategies and increased revenues.

Reduce customer service costs 

Create a support chatbot on any messaging channel to automate responses to frequently asked questions, reducing the time, cost, and resources required for customer support agents.

Maintain client base and reduce churn 

Attract and retain customers with dynamic personalization and data-driven engagement to increase satisfaction and keep customers coming back for more.

24/7 personalized support

Keep your clients connected 24/7 and provide personalized support over their favorite channels.

Streamline operations and workflows

Automate and streamline your communication processes, such as billing alerts, usage consumption and service updates. This efficiency minimizes the workload on customer support teams while enhancing the customer experience.

Build customer loyalty 

Create client stickiness by providing personalized conversational experiences resulting in increased customer lifetime value (CLV).

From concept to reality: Explore our use cases in action

See how our solutions are fit for every use case across your business while enhancing efficiency, unlocking new revenue streams, and driving growth. our technologies.

Effortless integrations for a seamless conversational experience 

With our wide range of integration options, you can seamlessly enhance your end-to-end digital customer journey using the systems you already have.

Explore Exchange for more integrations

Learn how top telcos are using our platform to transform their customer experience

Telekom Deutschland: Elevating customer engagement with RCS Business Messaging

  • 2x

    better campaign performance

Virgin Mobile (now Virgin Media O2): Increased engagement and phone upgrades through rich, interactive RCS messages

  • 93%

    delivery rate

  • 60%

    seen rate

Jazz: Improved customer service with WhatsApp Business Platform

  • 32%

    lower costs

Accelerate Conversational Telco success with Infobip’s proven, trusted solutions

With our industry-leading expertise, we can help you deliver superb customer experiences across every channel.

37 billion+ monthly transactions

Achieve the highest delivery rates and scale your messages as you grow on our secure platform.

9,700+ global connections

Reach customers worldwide while staying compliant with local laws.

800+ direct operator connections

Facilitate reliable direct connections and use cases anywhere in the world.

75+ offices on 6 continents

Global experience and local presence provide best-in-class service and solutions.

40+ data centers

Our worldwide data centers help you keep operations running smoothly and efficiently.

100% compliant

Send compliant messages anywhere in the world and in line with local regulations

Infobip is named a Leader

Gartner Magic Quadrant for CPaaS 2024

CpaaS Established Leader 2024

Juniper Leaderboard

CpaaS Leader 2021, 2023

Omina Universe

CPaaS leader

IDC MarketScape 2022

Best A2P SMS vendor 2018, 2019, 2020, 2022

Rocco

Build superior CX solutions across the entire telecom customer journey

Read more about how to boost customer engagement, prevent churns, implement AI-powered conversational chatbots, and get best-practice guides to help you succeed.

August 11, 2025

How AI is transforming the telecom industry  

AI is transforming the telecom industry by driving smarter networks, hyper-personalized customer experiences, and proactive security. Learn how AI is helping telcos boost efficiency, cut costs, and innovate at scale.

Blog Trends and Insights Telco Conversational experience

December 12, 2023

What is call deflection and how it can help brands improve customer experience

Learn how businesses can use call deflection strategies to improve their customer service – by reducing contact center wait times and providing an always-on experience.

Blog Voice Best Practices Customer Service

September 16, 2022

Tips for internet service providers to improve customer experience

Learn how Internet Service Providers (ISPs) can use digital channels and an omnichannel approach to improve their customer experience while overcoming threats that are on the horizon.

Blog Best Practices Telco Operators

Better telco customer experiences. Better business outcomes.

Drive cost efficiencies, reduce churn, and maximize your revenue streams with Infobip’s programmable cloud communications platform.

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