Expand your channel offering at scale with Infobip Wholesale

Utilize our market leading CPaaS platform and solutions to enable your clients to build powerful omnichannel customer experiences at scale.

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Level-up your omnichannel offering

Global scalability at the highest throughput, local presence, and relationships with operators ensures carrier-grade connectivity wherever you need it.

75+

Offices across the globe

10k +

Unique active B2B customers

450 billion+

Interactions per year

Drive growth with the most innovative business messaging platform

Discover a full suite of CPaaS channels and authentication solutions

Offer seamless and secure communication directly to any device, anywhere in the world using our global, carrier-grade network on a wide range of channel APIs.

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SMS

The most direct connections to operators worldwide ensures the fastest delivery and highest throughput with fully featured, locally compliant SMS.

99.99% uptime
Low latency, high reliability interactions
Connect to 100% of the world’s mobile phones

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Voice

Crystal clear calls to any device. Communicate clearly with automated IVR or direct calls over the most flexible API.

95% global Voice coverage
Pre-made Voice scenarios for simple implementation
70+ direct Voice operator connections

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Email

Deliver millions of emails in seconds using easy to integrate, rich APIs.

99.4% deliverability rate
120k emails processing per minute
2 second average delivery time
0.2 second response time

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WhatsApp Business Platform

Connect with customers on the world’s most popular chat app and create an end-to-end journey on WhatsApp.

2,000 brands trust WhatsApp with Infobip
99% of customer service and chatbot interactions happen on WhatsApp on our platform
80% increase in channel usage in one year on our platform

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Viber

Digitalize your customer journey on Viber and offer more convenient interactions than before.

100% compliant messaging with Infobip local presence

Simple code-free interface to manage interactions
Easily integrate Viber with numerous systems and platforms

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RCS

Enrich two-way communication with customers and run personalized campaigns with RCS.

70% of customer engagement and marketing interactions on our platform
99.27% of total market is addressable with RCS
1.2 billion RCS-ready devices

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Number Lookup

Keep your database clean and improve delivery rates and ROI by only delivering messages to valid numbers.

Increase messaging effectiveness by cleaning out invalid numbers
Validate numbers instantly and protect user accounts
Reduce messaging costs and root out bad numbers

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Mobile Identity

Protect customers while elevating their user experience with Mobile Identity.

Built by working with 350 financial institutions
Complies with PSD2 SCA and GDPR regulations
Single integration on a unified API

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Help clients easily accelerate digital transformation

Our three core SaaS products are designed to improve customer engagement outcomes and unlock business growth.

Conversations

Offer agents an easier way to manage conversations with a full view of past chat history with our cloud contact center.

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Answers

Implement a custom AI or rule-based chatbot to help improve customer service and speed up time to resolution.

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Moments

Automate workflows and coordinate event-triggered messages that are sent to the right customers at the right time.

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Harness over 15 years of experience with the world’s best connected platform.

With industry-leading expertise, you can deliver superb customer experience through our global network.

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800+ direct operator connections

Facilitate reliable direct connections and use cases anywhere in the world.

Highest standard of compliance

Send compliant messages anywhere in the world and in line with local regulations.

40+ data centers

Our worldwide data centers help you keep operations running smoothly and efficiently.

24/7 support

Always-on support and network monitoring available with expert service.

Uncover why we are the world’s CPaaS leader

Juniper Research ranks Infobip as the Established Leader for CPaaS

Juniper Research has ranked Infobip as the number one CPaaS provider amongst 19 vendors, exceeding all its competitors in its capacity and capabilities, making us a leader in the CPaaS category.

28%
Size of operations in the mobile communications sector
24%
Segment coverage
100%
Market presence

ROCCO Research: Infobip Recognised as Leaders in A2P SMS by MNOs

Despite the emergence of chat apps and flash calls, mobile network operators (MNOs) consistently request A2P SMS as it is an important part of the telco environment and is in a constant state of transformation.

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