[CONVERSATIONAL AI CHATBOT]

Elevate your customer experience

Stay on top of the highest season of the year!

Provide personalized conversations and streamline your customer support workload with a conversational AI chatbot.

Boost your customer support, sales, and marketing efforts
Build custom chatbots using a simple drag-and-drop interface
Create an AI-powered virtual assistant with a human touch

Manage end-to-end customer journeys from a single interface

[CUSTOMER STORY]

LAQO Insurance elevates support with human-alike chatbots thanks to Infobip & Azure OpenAI

LAQO used Azure OpenAI Service through Infobip’s cloud communication platform to develop a digital assistant, Pavle, that can support customers 24/7 while improving customer experience and driving loyalty.

Customizable assistance: Pavle supports customers 24/7, offering personalized solutions and handling multiple queries simultaneously
Collaborative innovation: Infobip and Microsoft collaborated with Bruketa&Zinic&Gray to create a human-like bot with a great sense of humor, aligning with LAQO’s brand personality at every stage of the customer journey
Continuous refinement: Fine-tuned with advanced prompting techniques, ensuring accurate and reliable responses and minimizing AI hallucinations

Result

30%

of queries are handled by the AI digital assistant

90%

of queries are handled within 3-5 exchanged messages

Engage prospects and customers across multiple channels

Deliver a personalized experience on WhatsApp, Viber, Messenger, Kakao, LINE, Telegram, Apple Messages for Business, Google’s Business Messages and other messaging channels and chat apps

Build intelligent chatbots in minutes

Quickly build a chatbot using our simple drag-and-drop interface and pre-defined templates.

Watch video and see how it works >>>

Give your AI assistant a character

Define the personality of your AI assistant.
Include rich media in your communication like videos or images.

Enable seamless agent takeover

Seamlessly transfer conversations to a live agent with the whole conversational history.
Define the queries that will automatically be routed to your live agent.