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After you have created an account, you will land on the Infobip web interface. This is where you can select products and start your onboarding process. Browse through this article to get a better idea about what you can expect during the free trial for channels and customer engagement solutions.

Communication Channels

Explore the Infobip platform using SMS, Email, Viber, Voice, and WhatsApp. These channels are currently available within this ready-to-go, free trial setup.

For information about the SMS rates outside of the free trial, please check our pricing page. Prices for other channels are available on the web interface after the signup.

HOW TO SIGN UP FOR FREE TRIAL?

In the signup process, you will need to verify your email and MSISDN (mobile phone number). You don`t need a credit card to create an account and start testing. If your country is not available on the drop-down list, contact Sales for more information.

What Do You Get With Channels` Free Trial?  

You will get access to the web interface and API, along with 100 free messages per each of these channels: SMS, email, voice (calls), Viber, and WhatsApp. You will also be able to activate free trials for Moments, Conversations, and Answers inside the web interface.

A few things to keep in mind while testing:

Calls and messages in the trial period can be sent only to a mobile phone number and email address you verified during the signup process. You can verify more mobile phone numbers once you access the web interface.
The trial is valid until you spend all of your free units.
For self-service customers, the currency can`t be changed.

Choose a Developer or Business User Environment

During the free trial, you can use the Infobip platform via web interface or API, or combine both.

You will get an API key to start coding. Visit our API documentation to check the possibilities.

Here's a glimpse at what can be done via web interface once you sign up:

SMS

SMS is available as one-way and two-way communication (where possible).
SMS coverage for self signup users is worldwide, with the following exceptions: Crimea, Cuba, India, Iran, Myanmar, North Korea, Oman, South Sudan, Syria, Russian Federation, China, Saudi Arabia, Yemen, Belarus, Kazakhstan, New Zealand, United Arab Emirates, and British Indian Ocean Territory.
You can check the entire Infobip SMS coverage information and regulations in the SMS Coverage and Connectivity article. If you are interested in one of the unsupported countries, contact Sales and we will help you with that.

Senders and Numbers

You can set a sender ID of your choice. The default one is ServiceSMS. In case your destination does not support that sender, the best-effort sender will be used.
For two-way SMS communication, where available, we have provided a shared Virtual Long Number (VLN) which can be used during the free trial.
If you need a number, VLN, or shortcode for your two-way use case, you can buy a number for sending and receiving SMS messages after you upgrade your account to a paying one.

Email

The default email domain that you can use during the trial is selfserviceib.com. It has been preset and will appear automatically once you start creating your communication. Refer to the Email product documentation for more details.
When you upgrade the account to the paying one, you need to set up your own domain.

Voice

Browse through the list of countries where the Voice channel is available. If you are interested in one of the unsupported countries, contact Sales.

Numbers and Senders

You can set a sender number of your choice but the number. The number that will be displayed on the end user phone depends on the voice connection capabilities. This means the sender value might be changed. For two-way voice communication (where available), we have provided voice numbers, you can buy and use them to setup forwarding calls to your business platform. Read more.

Viber

During the trial period, the Infobip sender is provided to the self-serve users. The sender is shared, so you will need to follow the onboarding flow to be able to send and receive messages from your MSISDN (mobile phone number).

If you wish to have a dedicated sender registered, you will need to request the sender in the last onboarding stage and go through the approval and registration procedure with guidance from the Infobip team.

During the trial period, the Infobip branded sender is provided to the self-serve users. The sender is shared, so you will need to follow the onboarding flow to be able to send and receive messages from your MSISDN (mobile phone number).

Other Channels

SMS, Email, Voice, Viber, and WhatsApp are available for testing during the free trial period and also for the full self-serve usage after the upgrade. To enable other channels, listed below, contact our Sales team.

MSISDN Verification

This section explains how you can use more than one phone number while in free trial.

As you know, calls and messages in the trial period can be sent only to a mobile phone number and email address you verified during the signup process. However, if you want to use multiple mobile phone numbers in your free trail, you need to verify them.

Log in to the web interface, navigate to the People module, and click CREATE PERSON PROFILE.
Under Contact Information, add the phone number or multiple phone numbers.
Click CREATE PERSON to create the profile and save your information. Then, you will be redirected to another page where you can enter more information about the contact (this is not mandatory).
Click the Contact Information tab. For phone numbers you've added, you will see that they are unverified. Click VERIFY NUMBER. You will receive a four-digit number within an SMS on the phone number you want to verify.
Enter the verification code and click VERIFY.

You're can now send and receive messages using this phone number.

Upgrade to a Paying Account

What happens once you spend your free messages and want to keep communicating over our platform?
If this self-serve setup fits your use case just fine, upgrade to a paying account:

Enter the correct address.
Choose the online payment method.
Add funds to the account balance.

Prices for SMS can be found on the pricing page. All other prices can be found inside the web interface. The paying model is prepaid, pay-as-you-go per message sent.

If there is any additional information that you need, please contact us at selfserve@infobip.com.

Customer Engagement Solutions

On the web interface, click any product module on the left navigation bar to check out all the details, including how the trial period works.

Refer to our product documentation for a quick summary of the free trial options for the following customer engagement solutions: