Product Documentation
Guides on how to to create and manage communication channels, connectivity, or customer engagement.
Communication Channels
Create a perfect customer experience by using the channels your customers already use and love.
The most dependable and widespread global messaging service.
Ideal for always-on support and sending automated interactive notifications.
Create a memorable brand experience with RCS messaging.
Reach more customers worldwide using high-quality voice and video messaging.
Design and send emails within a single, integrated platform.
Use Apple Messages for Business to communicate with customers, help them resolve issues, schedule appointments, make payments with Apple Pay, and more.
Communicate using the embedded chat option in Google products.
Interact and chat with your followers using Instagram.
Communicate with your customers through KakaoTalk channels.
Connect with your customers and send them customized messages.
Communicate with customers in real time on your website or mobile app.
Two-way messaging channel to support your Facebook Business page.
For more engagement, send multimedia messages rather than text.
Get data about mobile app audiences and communicate with mobile users via push notifications and in-app messages.
Communicate with your audience through different social media channels.
Link up your chatbots and set up round-the-clock support through Telegram.
Build customer journeys using the rich media features of Viber Business Messages and Viber Bots.
Use Zalo to connect with your customers and send them personalized messages.
Platform and Connectivity
Powerful infrastructure that connects you to the world.
Send personalized messages through one seamless interface.
EARLY ACCESS
Mobile Identity
Mobile security solution for real-time user identification and verification.
Check your mobile number database and improve delivery rates in real time.
Buy numbers via UI or API in more than 150 countries in only a few minutes.
Request a channel or sender easily, shortening the time to your first message.
10DLC is the preferred alternative to a short code for mobile network operators in the US to better control A2P messaging on their networks.
CPaaS X is an evolution of the Infobip API stack to include new modular APIs, and updates to existing APIs.
Messages API is a robust solution that integrates multiple messaging channels into a single API
EARLY ACCESS
Metrics API
A versatile tool designed for detailed performance tracking
Generate PINs or Passcodes with Infobip's Two-Factor Authentication (2FA) Service and deliver by SMS, Voice, or Email.
NEW
Signals
Your solution for blocking artificial OTP traffic.
Extend and integrate Infobip products and channels with your platform or services to build custom conversational experiences.
Customer Engagement
Standalone solutions that help you drive better outcomes for your customers and business across the entire customer journey.
Intelligent chatbot building platform: create and deploy your smart virtual assistant to help with customer support.
Cloud contact center solution: omnichannel interactions in a unified workspace.
Cross-channel communication with your customers over API.
EARLY ACCESS
Conversations for CRM
Taking our omnichannel agent interface and making it accessible from inside your CRM.
Customer engagement solution: design personalized customer journeys and engage with your customers.
Customer data platform: all your customer information in one place to support the best behavior-based CX.