Infobip Documentation

Customer Engagement

Complete solutions that will help you drive better outcomes for your customers and business across the entire customer journey.

Create rich customer profiles for more targeted communication.

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Send personalized messages through one seamless interface.

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Craft customer journeys with automated workflows.

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Understand performance at macro and micro levels.

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View and manage customer conversations from beginning to end, across any messaging channel, with ease.

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Mobile Identity

Mobile security and user experience done right.

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Build, Test, and Deploy AI or Keyword Chatbots

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Communication Channels

Create a perfect customer experience by using the channels your customer already use and love.

SMS

Reach more customers with faster, more reliable messaging.

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Reach more customers worldwide with crystal-clear voice and video communications.

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Manage and create emails with a single, integrated platform.

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Stay connected with every user and keep them active over the long term.

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Communicate with your customers over the world’s most used Chat app

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Use Viber Business Messages to connect with your customers.

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LINE

Use LINE to connect with your users, both online and offline, as well as customize your messages.

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Facebook Messenger is one of the channels supported over the Infobip platform, through Conversations and Answers.

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RCS

The next generation of SMS is here.

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Use Live Chat to offer support for customers on your website.

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Platform and Connectivity

Powerful infrastructure that connects you to the world.

Numbers in more than 50 countries: in minutes.

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Reduce messaging costs and improve delivery rates in real time.

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IoT

Deliver the M2M/IoT connectivity control and exceptional operational management efficiencies per device.

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