Customer Engagement

Standalone solutions that help you drive better outcomes for your customers and business across the entire customer journey.

Answers

Intelligent chatbot building platform: create and deploy your smart virtual assistant to help with customer support.

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Conversations

Cloud contact center solution: omnichannel interactions in a unified workspace.

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Conversations API

Cross-channel communication with your customers over API.

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Conversations for CRM Early Access

Taking our omnichannel agent interface and making it accessible from inside your CRM.

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Moments

Customer engagement solution: design personalized customer journeys and engage with your customers.

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People

Customer data platform: all your customer information in one place to support the best behavior-based CX.

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Communication Channels

Create a perfect customer experience by using the channels your customers already use and love.

Apple Messages for Business

Use Apple Messages for Business to communicate with customers, help them resolve issues, schedule appointments, make payments with Apple Pay, and more.

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Email

Design and send emails within a single, integrated platform.

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Google Business Messages

Communicate using the embedded chat option in Google products.

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Instagram

Interact and chat with your followers using Instagram.

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KakaoTalk

Communicate with your customers through KakaoTalk channels.

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LINE

Connect with your customers and send them customized messages.

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Live Chat

Communicate with customers in real time on your website or mobile app.

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Messenger

Two-way messaging channel to support your Facebook Business page.

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MMS

For more engagement, send multimedia messages rather than text.

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Mobile Push and In-App Messages

Get data about mobile app audiences and communicate with mobile users via push notifications and in-app messages.

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RCS

Create a memorable brand experience with RCS messaging.

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SMS

The most dependable and widespread global messaging service.

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Social Media

Communicate with your audience through different social media channels.

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Telegram

Link up your chatbots and set up round-the-clock support through Telegram.

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Viber

Build customer journeys using the rich media features of Viber Business Messages and Viber Bots.

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Voice and Video

Reach more customers worldwide using high-quality voice and video messaging.

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WhatsApp

Ideal for always-on support and sending automated interactive notifications.

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Zalo

Use Zalo to connect with your customers and send them personalized messages.

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Platform and Connectivity

Powerful infrastructure that connects you to the world.

Broadcast

Send personalized messages through one seamless interface.

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Mobile Identity Early Access

Mobile security solution for real-time user identification and verification.

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Number Lookup

Check your mobile number database and improve delivery rates in real time.

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Numbers

Buy numbers via UI or API in more than 150 countries in only a few minutes.

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10DLC

10DLC is the preferred alternative to a short code for mobile network operators in the US to better control A2P messaging on their networks.

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CPaaS X

CPaaS X is an evolution of the Infobip API stack to include new modular APIs, and updates to existing APIs.

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Messages API Early Access

Messages API is a robust solution that integrates multiple messaging channels into a single API

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2FA Service

Generate PINs or Passcodes with Infobip's Two-Factor Authentication (2FA) Service and deliver by SMS, Voice, or Email.

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Signals New

Your solution for blocking artificial OTP traffic.

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Developing with Infobip

Extend and integrate Infobip products and channels with your platform or services to build custom conversational experiences.

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