Release Notes
Explore our colorful releases and discover product updates and innovations that help you deliver better customer experience and business results.
WheatSeptember 10, 2025
View detailsAnswers
- Enhancements to RCS message types
- More Answers elements now support timeout
- Configure a time window for session re-engagement reminders
Apps and Integrations
- Enhanced messaging integration for Microsoft Bot Framework
- WhatsApp Brazilian payment button for Salesforce Marketing Cloud
- HubSpot CRM Card for single or template messages
Broadcast
- New Broadcast analytics
Conversations
- Interactive WhatsApp call button
- Conversation priority update
- Coming soon: Updated Conversations settings
- Dedicated IP purchasing and management
Essentials
- Improved roles and permissions management
Metrics API
- Channel code and capability standardization
Moments
- View insights for IVR sessions
- Send multiple messages in a single LINE element
- New, enhanced Flow editor
People
- Mask sensitive data in attributes
- Share contact information among multiple profiles
RCS
- PDF supported in carousels and rich cards (India only)
Voice and Video
- Call routing enhancements
- WhatsApp message interactions: New feature set
- Support for Meta's WhatsApp template library
VermilionAugust 13, 2025
View detailsAI hub
- Vocalize - A new AI gamification tool to engage end users
Analyze
- Dashboard usability and filtering enhancements
Apple Messages for Business
- Delivery and Inbound message events now available in Subscriptions
Apps and Integrations
- Enhancing "Broadcast Message" channel in Oracle Eloqua
- Multi-account support for Oracle Eloqua messaging
- Workflows based on additional entities in HubSpot messaging
- Two-way on HubSpot workflows - inbound messages as workflow triggers
- Improving visibility and management of workflow messages in HubSpot Inbox
- Salesforce Marketing Cloud: register and manage WhatsApp templates
- India regional deployment of Responsys
Broadcast
- Improved editing for RCS rich card and carousel messages in Broadcast
Conversations
- Audit logs improvements
- Queue-level waiting strategies
- Redesigned call modal for enhanced usability
- A new dark mode color palette is available.
- Envelope domain
- Receive late bounce events
- Enable IP Pool section over HTTP API
- Send in MIME format over HTTP API
Essentials
- Changes to accessing or upgrading customer engagement solutions
Live chat
- Advanced customization update
Messages API
- Control delivery order of RCS messages
Moments
- Transfer IVR calls to your custom Calls API application
Numbers and Compliance
- Resource Request Service - alphanumeric sender request
- Update to Toll-Free Number registration
People
- Automatic profile creation for Conversations sessions
RCS
- WebView in RCS templates and FreeForm messages for Vodafone Idea now available
- Message sequencing for RCS via Messages API now available
- MM Lite API: Local storage support now available
- AI Agent for WhatsApp Flows
- New experience for buying pre-verified numbers
UX enhancements
- The Infobip web interface is now available in Ukrainian