Release Notes

Explore our colorful releases and discover product updates and innovations that help you deliver better customer experience and business results.


WheatSeptember 10, 2025

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Answers

  • Enhancements to RCS message types
  • More Answers elements now support timeout
  • Configure a time window for session re-engagement reminders

Apps and Integrations

  • Enhanced messaging integration for Microsoft Bot Framework
  • WhatsApp Brazilian payment button for Salesforce Marketing Cloud
  • HubSpot CRM Card for single or template messages

Broadcast

  • New Broadcast analytics

Conversations

  • Interactive WhatsApp call button
  • Conversation priority update
  • Coming soon: Updated Conversations settings

Email

  • Dedicated IP purchasing and management

Essentials

  • Improved roles and permissions management

Metrics API

  • Channel code and capability standardization

Moments

  • View insights for IVR sessions
  • Send multiple messages in a single LINE element
  • New, enhanced Flow editor

People

  • Mask sensitive data in attributes
  • Share contact information among multiple profiles

RCS

  • PDF supported in carousels and rich cards (India only)

Voice and Video

  • Call routing enhancements

WhatsApp

  • WhatsApp message interactions: New feature set
  • Support for Meta's WhatsApp template library

VermilionAugust 13, 2025

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AI hub

  • Vocalize - A new AI gamification tool to engage end users

Analyze

  • Dashboard usability and filtering enhancements

Apple Messages for Business

  • Delivery and Inbound message events now available in Subscriptions

Apps and Integrations

  • Enhancing "Broadcast Message" channel in Oracle Eloqua
  • Multi-account support for Oracle Eloqua messaging
  • Workflows based on additional entities in HubSpot messaging
  • Two-way on HubSpot workflows - inbound messages as workflow triggers
  • Improving visibility and management of workflow messages in HubSpot Inbox
  • Salesforce Marketing Cloud: register and manage WhatsApp templates
  • India regional deployment of Responsys

Broadcast

  • Improved editing for RCS rich card and carousel messages in Broadcast

Conversations

  • Audit logs improvements
  • Queue-level waiting strategies
  • Redesigned call modal for enhanced usability
  • A new dark mode color palette is available.

Email

  • Envelope domain
  • Receive late bounce events
  • Enable IP Pool section over HTTP API
  • Send in MIME format over HTTP API

Essentials

  • Changes to accessing or upgrading customer engagement solutions

Live chat

  • Advanced customization update

Messages API

  • Control delivery order of RCS messages

Moments

  • Transfer IVR calls to your custom Calls API application

Numbers and Compliance

  • Resource Request Service - alphanumeric sender request
  • Update to Toll-Free Number registration

People

  • Automatic profile creation for Conversations sessions

RCS

  • WebView in RCS templates and FreeForm messages for Vodafone Idea now available
  • Message sequencing for RCS via Messages API now available

WhatsApp

  • MM Lite API: Local storage support now available
  • AI Agent for WhatsApp Flows
  • New experience for buying pre-verified numbers
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UX enhancements

  • The Infobip web interface is now available in Ukrainian

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