Release Notes

Explore our colorful releases and discover product updates and innovations that help you deliver better customer experience and business results.

UbeJuly 9, 2025

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Analyze

Voice and Video metrics now available on Analyze dashboard

Answers

Create reusable components and use across Infobip solutions
New Dialog map feature shows how dialogs are interconnected in the chatbot

Apps and Integrations

URL shortening and tracking for Dynamics 365 Customer Insights

Broadcast

RCS webview support now available in Broadcast

Conversations

Seats management
Automatic linking of related conversations
Additional wrap-up time configuration
Updated layout in All Work and dynamic topic as tab name

Sender-level details in Suppression list

Messages

Send personalized attachments through email

Metrics API

Voice and Video support added to Metrics API

Numbers and Compliance

Resource Request Service - number purchase request (Early Access)

RCS

Track suggestion button clicks with a dedicated event
Get real-time typing status with RCS typing indicator
Control message sequencing in RCS conversations

Viber

Enhanced Viber visibility through traffic type classification in Analyze dashboard and Metrics API

Voice and Video

Analytics now available in Analyze dashboard and Metrics API

TurquoiseJune 11, 2025

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Answers

View and copy chatbot ID in the chatbot editor

Apps and Integrations

Supporting Additional Entity Triggers for Workflow Actions in HubSpot Messaging Integration
Integrate RCS into Dynamics 365 Customer Insights - Journeys
Support of AMPscript in Salesforce Marketing Cloud integration

Conversations

WhatsApp and Viber business calls
Enhanced auto-assignment system for optimized workload distribution
Default auto-assignment for calls
File deletion for agents and supervisors
Resized workspace and adjustable panels

CPaaS X

Subscriptions: New user interface and enhanced features

Enable unsubscribes on the domain-level
Pipelines on SMTP API
Email API V4 for the Unified API

Live Chat

New message content type

Messages

WhatsApp and Viber now support additional message types

Messages API

Expanding message type availability in Apple Messages for Business: Time picker and list picker
Support for RCS Open URL and Webview actions

Mobile push and In-app Messages

Additional setting for the level of access that Mobile SDK has for People data
In Mobile push, redirect end users to a Live Chat chatbot

Moments

Get sending and delivery status of your SMS messages
You can now collect voice responses in IVR

Numbers and Compliance

Resource Request Service - Update alphanumeric registration request (Early Access)

Enhanced event data for WhatsApp account registration