Voice and Video
Infobip voice comprises a suite of communication tools tailored to enhance customer interactions across a many channels, including mobile and web applications. The platform empowers businesses with the versatility to conduct audio calls to both landlines and mobile phones, ensuring a flexible and customizable communication experience that can be adapted to a wide range of business requirements and scenarios.
Voice offers many layers of functionality with a range of customization options, from low-level APIs to comprehensive SaaS solutions.
At its core, the Calls API represents a foundational set of APIs (Level 2), giving developers granular control to craft and execute custom voice scenarios. This layer is pivotal for businesses that need to build bespoke communication solutions, catering to nuanced requirements for inbound and outbound calls.
At a more abstract level, Infobip's scenario-oriented APIs (Level 3) are ideal for businesses that prioritize ease of integration and expedient deployment of voice services. These include:
- Voice Messages: Allows the delivery of text-to-speech or audio files in calls to single or multiple recipients, complete with features, such as, scheduling, retry policies, and DTMF collection
- IVR: Facilitates the creation of inbound or outbound Interactive Voice Response scenarios with a range of actions and logical programming, all running on Infobip's robust infrastructure
- Click-to-Call: Connects two outbound call legs with a single API call and supports number anonymization for privacy
- Number Masking: Safeguards privacy by allowing two parties to converse without disclosing their actual phone numbers
These services are augmented by Infobip's SaaS offerings, such as:
- Broadcast: Enables mass messaging across various channels for a wider reach
- Moments (Flow): Crafts personalized customer journeys for engaging interactions
- Conversations: Delivers an omnichannel cloud contact center solution, bringing together different interaction types into a unified workspace
For connectivity, Infobip's SIP Trunking technology provides scalable and resilient connections to support extensive communication demands. This technology is also available for developers, enabling seamless, API-driven automation to create and manage trunks and routing, which can be incorporated into custom voice scenarios.
In addition, a suite of add-on features complement the Voice and Video functionality to elevate the experience. The add-on features include:
- Recording: For capturing voice and video calls, essential for compliance and quality monitoring
- Automated Machine Detection: Optimizes calling strategies by identifying answering machines
- Text to Speech and Speech to Text: Facilitates advanced interactive voice response and advanced IVR or voice bot capabilities
- Conferencing and Media Streaming: Support for real-time multi-party conversations and media delivery
These add-ons, along with the foundational and higher-level APIs, combine to provide businesses with the tools to curate an enhanced and personalized communication landscape, ensuring that every customer interaction is impactful and engaging.