Conversations
Conversations is Infobip’s cloud contact center solution (CCaaS). It enables businesses to communicate with customers across industry-standard channels, either through a web interface, mobile app, or HTTP API.
Conversations provides:
- Two-way messaging
- Conversation threading
- Conversation management: queues, routing, agent assignment, resolution handling, and history overview
New to Conversations?
Follow our step-by-step guide to set up your contact center and start managing customer interactions.
Looking for specific features?
Go directly to Agent guide, Messaging channels, Analytics, or Mobile app.
Automation options
Conversations integrates with automation tools:
Customer data
Customer information and segmentation are managed through People and People API.
