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Simplifying the Global Complexity of Communication

Create experiences customers value to securely engage, convert, support and retain them.

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Create Memorable Customer Experiences

Solutions refined over 12 years and 40,000 customers, blending customer experience, technology and data.

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Your business. Just more of it.

Increase your solutions portfolio with the Infobip CPaaS and CCaaS solution. Benefit from the added value brought by our communication platform for enterprise customer engagement, authentication, and security. Amplify your customer’s digital transformation journey with Infobip.

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Telecoms
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Maximize your revenue with Infobip

We are a trusted partner in expanding business messaging, bringing new revenue and building enterprise relationships with top-notch customer experience.

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CCaaS (Contact Center-as-a-Service)

CCaaS technology enables omnichannel customer service.

Contact Center-as-a-Service (CCaaS) is a cloud-based customer engagement solution, which enables omnichannel conversations through a contact center provider’s software. 

CCaaS is increasingly becoming the go-to option for contact centers as it provides scalability and flexibility to only pay for technology required, thereby reducing the need for internal IT resources. 

Using a CCaas model can provide: 

  • Omnichannel customer engagement 
  • Data analytics and reporting insights 
  • Customizable self-service capabilities 
  • Increased first contact resolution 
  • Reduced operational costs 
  • Skills-based routing 
  • Improved contact center performance 

A CCaaS model allows businesses across every vertical – finance, retail, on-demand, and more – to communicate with their customers on their preferred channel, at the right time. It simplifies the contact center technology to meet business objectives and provide great customer experiences.