Contact Center-as-a-Service (CCaaS) is a cloud-based customer engagement solution, which enables omnichannel conversations through a contact center provider’s software.
CCaaS is increasingly becoming the go-to option for contact centers as it provides scalability and flexibility to only pay for technology required, thereby reducing the need for internal IT resources.
Using a CCaas model can provide:
- Omnichannel customer engagement
- Data analytics and reporting insights
- Customizable self-service capabilities
- Increased first contact resolution
- Reduced operational costs
- Skills-based routing
- Improved contact center performance
A CCaaS model allows businesses across every vertical – finance, retail, on-demand, and more – to communicate with their customers on their preferred channel, at the right time. It simplifies the contact center technology to meet business objectives and provide great customer experiences.
Designed and developed by Bornfight