SELF-SERVICE CUSTOMER SUPPORT
Add AI to your customer support
Significantly reduce customer support costs, while increasing customer satisfaction with an AI chatbot that can recognize customer intent, instantly provide information, on any channel, and never takes a day off.
So much more than a simple FAQs chatbot
Bring a new dimension to your up-sell, cross-sell, and lead generation efforts. Assist your customers with a true virtual assistant, capable of having real conversations – and even finishing entire transactions.
It’s not all artificial
Keep the human touch. Allow the chatbot to handle high-volume queries, decreasing your agents’ burden, but allow seamless transfer to a human when necessary.
Lots and lots and lots of channels
Support your customers by using a chatbot over any of their favorite communication channels – including WhatsApp, Facebook Messenger, Viber, Telegram, Live Chat, SMS, RCS, and Google’s Business Messages.
Try it out!
Omnia is Infobip’s own chatbot, built and deployed using Answers. Scan the QR code or add +44786004511 to your contacts and say “Hi” over WhatsApp.