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Simplifying the Global Complexity of Communication

Create experiences customers value to securely engage, convert, support and retain them.

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Create Memorable Customer Experiences

Solutions refined over 12 years and 40,000 customers, blending customer experience, technology and data.

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INFOBIP PARTNER CONNECT PROGRAM
Your business. Just more of it.

Increase your solutions portfolio with the Infobip CPaaS and CCaaS solution. Benefit from the added value brought by our communication platform for enterprise customer engagement, authentication, and security. Amplify your customer’s digital transformation journey with Infobip.

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Telecoms
Telecoms
Maximize your revenue with Infobip

We are a trusted partner in expanding business messaging, bringing new revenue and building enterprise relationships with top-notch customer experience.

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Get better by example and experience

Real-world Insights, events and case studies to learn and adapt to your needs.

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WhatsApp Business

Port your WhatsApp Business Account to Infobip

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The Intelligent Chatbot Building Platform

Create and deploy a smart virtual assistant that supports your customer service and sales results by bringing a new level of automation, speed, and availability.  

SELF-SERVICE CUSTOMER SUPPORT

Add AI to your customer support

Significantly reduce customer support costs, while increasing customer satisfaction with an AI chatbot that can recognize customer intent, instantly provide information, on any channel, and never takes a day off.  

REVENUE GROWTH

So much more than a simple FAQs chatbot

Bring a new dimension to your up-sell, cross-sell, and lead generation efforts. Assist your customers with a true virtual assistant, capable of having real conversations – and even finishing entire transactions. 

CUSTOMER EXPERIENCE

It’s not all artificial

Keep the human touch. Allow the chatbot to handle high-volume queries, decreasing your agents’ burden, but allow seamless transfer to a human when necessary. 

WIDE REACH 

Lots and lots and lots of channels

Support your customers by using a chatbot over any of their favorite communication channels – including WhatsApp, Facebook Messenger, Viber, Telegram, LINE, Live Chat, SMS, RCS, and Google’s Business Messages.

Try it out!

Meet Omnia

Omnia is Infobip’s own chatbot, built and deployed using Answers. Scan the QR code or add +44786004511 to your contacts and say “Hi” over WhatsApp. 

“Answers has been a huge game-changer that has enabled HFC Bank to have more customer interactions. The customer journey has changed completely, and we are happy that Infobip understood our vision and helped us implement it”

— Rose Muturi, Chief Digital Officer at HF Group