Build intelligent chatbots to engage, support, and generate leads
Automate your customer support and reduce costs with a no-code virtual assistant that supports conversational journeys across your customers’ preferred channels via our omnichannel chatbot building platform.
The chatbot platform trusted by innovators
of businesses report faster complaint resolution with chatbots
Source: MIT Technology Review
in cost savings from the use of conversational chatbots
Source: Juniper Research
Reduce costs and automate support with an easy-to-build chatbot on any channel
Be there for your customers on their preferred communication channels with a no-code chatbot delivering personalized service 24/7.
Automate your customer service and reduce operational costs using a conversational virtual assistant.
Provide customers with convenient, personalized, and timely assistance through any digital touchpoint with simple rule-based chatbots, or bots that can mimic human conversation.
Create helpful chatbots that enable customers to get the answers they are looking for without having to speak to a human agent.
Build useful chatbots with no coding required
Quickly build a chatbot using our simple drag-and-drop interface and pre-defined templates.
Provide outstanding support with two types of powerful chatbots
Power your customer support 24/7 with simple rule-based or intent-based conversational chatbots.
Offer instant chatbot support on your customers’ favorite channels
Try it out.
Omnia is Infobip’s own chatbot, built and deployed using Answers. Scan the QR code or add +447860064511 to your contacts and say “Hi” over WhatsApp.Try it on WhatsApp
Customize a user-journey with codeless options
Looking for a [specific] industry case?
Get access to 24/7 professional support from our team of experts
Our professional services team will work with you to build tailor-made chatbots that fit your business requirements.Contact an expert
Easily integrate chatbots into our cloud applications
Use a single omnichannel platform and integrate chatbots into all our cloud applications.
Offer agents a full view of past conversation history with our cloud contact center.
Automate workflows and imitate event-triggered messages with chatbots.
Unify any customer data collected by chatbots and build detailed profiles.
Programmable support with Conversations API
Build and deploy custom chatbots on your preferred channel, and integrate with your existing systems, third-party CCaaS or CRM solutions, through our Conversations API.
Apps to integrate and grow with
With our wide range of integration options, you can use Answers to enhance your customer support strategy using your existing systems.
How top brands are benefiting from introducing chatbots
Learn about some of the innovative ways our customers are using chatbots built with Answers to drive conversions and enhance their customer service.
Anand Rathi: 40% increase in CTR with WhatsApp Chatbot built by Infobip
40% increase in CTR
10% increase in renewals
5% decrease in call center calls
Farm Superstores: Reduced operational costs by 60% with a WhatsApp Business Chatbot
60% reduction in operational costs
Nissan Saudi Arabia: 138% increase in leads generated with a chatbot after introducing a verified WhatsApp Channel
4.4 customer satisfaction rate
71% increase in unique users
138% increase in leads