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Enable your clients to send traffic at scale

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Transform your communication globally

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Expand your channel offering at scale

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Reassure customers with secure interactions

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Boost conversion and increase customer loyalty

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Build superior CX solutions across the entire telecom customer journey

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Deliver superior transportation and logistics customer experience

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Transforming citizen engagement with AI

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Unleash the power of omnichannel marketing automation

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Provide efficient customer service on the most popular channels

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CX maturity assessment

Find out how to reach your full conversational potential

Build intelligent chatbots to engage, support, and generate leads

Automate your customer support and reduce costs with a no-code virtual assistant that supports conversational journeys across your customers’ preferred channels via our omnichannel chatbot building platform.

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The chatbot platform trusted by innovators

31,000

chatbots built

96 million

active sessions

1.3 billion

messages exchanged

90%

of businesses report faster complaint resolution with chatbots
Source: MIT Technology Review

$8 billion

in cost savings from the use of conversational chatbots
Source: Juniper Research

Reduce costs and automate support with an easy-to-build chatbot on any channel

Be there for your customers on their preferred communication channels with a no-code chatbot delivering personalized service 24/7.

Lower costs

Automate your customer service and reduce operational costs using a conversational virtual assistant.

Always-on support

Provide customers with convenient, personalized, and timely assistance through any digital touchpoint with simple rule-based chatbots, or bots that can mimic human conversation.

Self-service

Create helpful chatbots that enable customers to get the answers they are looking for without having to speak to a human agent.

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Build useful chatbots with no coding required

Quickly build a chatbot using our simple drag-and-drop interface and pre-defined templates.

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Provide outstanding support with two types of powerful chatbots

Power your customer support 24/7 with simple rule-based or intent-based conversational chatbots.

Offer instant chatbot support on your customers’ favorite channels

Try it out. Meet Omnia.

Omnia is Infobip’s own chatbot, built and deployed using Answers. Scan the QR code or add +447860064511 to your contacts and say “Hi” over WhatsApp

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Customize a user-journey with codeless options

Acquire

Maximize engagement, increase conversions, and collect vital customer data.

Use case

Grow

Maximize engagement, increase conversions, and collect vital customer data.

Use case

Retain

Maximize engagement, increase conversions, and collect vital customer data.

Use case

Looking for a specific industry case?

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Our professional services team will work with you to build tailor-made chatbots that fit your business requirements.

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Easily integrate chatbots into our cloud applications

Use a single omnichannel platform and integrate chatbots into all our cloud applications.

Conversations

Offer agents a full view of past conversation history with our cloud contact center.

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Moments

Automate workflows and imitate event-triggered messages with chatbots.

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People CDP

Unify any customer data collected by chatbots and build detailed profiles.

Explore People CDP

final String platform = const platform = const string platform = const platform = platform = platform = $platform = ; ; ; ;

OkHttpClient client = new OkHttpClient().newBuilder() .build(); MediaType mediaType = MediaType.parse("application/json"); RequestBody body = RequestBody.create(mediaType, "{\"personData\":{\"externalId\":\"1\",\"firstName\":\"Jane\",\"lastName\":\"Smith\",\"address\":\"67 Farringdon Road\",\"city\":\"London\",\"country\":\"United Kingdom\",\"gender\":\"FEMALE\",\"birthDate\":\"1966-01-15\",\"middleName\":\"Janie\",\"profilePicture\":\"http://profile.com\",\"tags\":[\"VIP Customers\",\"New Customers\"],\"customAttributes\":{\"Contract Expiry\":\"2018-06-01\",\"Company\":\"Acme\"},\"contactInformation\":{\"phone\":[{\"number\":\"41793026727\"},{\"number\":\"41793026728\"}],\"email\":[{\"address\":\"[email protected]\"},{\"address\":\"[email protected]\"}]}},\"flowVariables\":{\"orderDate\":\"2021-09-01\",\"orderDetails\":\"Extended Weight, Discount\",\"orderNumber\":1234567}}"); Request request = new Request.Builder() .url("https://{baseUrl}/communication/1/flows/10159347/participants?phone&[email protected]&externalId=8edb24b5-0319-48cd-a1d9-1e8bc5d577ab&pushRegistrationId=8edb24b5-0319-48cd-a1d9-1e8bc5d577ab") .method("POST", body) .addHeader("Authorization", "{authorization}") .addHeader("Content-Type", "application/json") .addHeader("Accept", "application/json") .build(); Response response = client.newCall(request).execute();

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{ "personData": { "externalId": "1", "firstName": "Jane", "lastName": "Smith", "address": "67 Farringdon Road", "city": "London", "country": "United Kingdom", "gender": "FEMALE", "birthDate": "1966-01-15", "middleName": "Janie", "profilePicture": "http://profile.com", "tags": [ "VIP Customers", "New Customers" ], "customAttributes": { "Contract Expiry": "2018-06-01", "Company": "Acme" }, "contactInformation": { "phone": [ { "number": "41793026727" }, { "number": "41793026728" } ], "email": [ { "address": "[email protected]" }, { "address": "[email protected]" } ] } }, "flowVariables": { "orderDate": "2021-09-01", "orderDetails": "Extended Weight, Discount", "orderNumber": 1234567 } }

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var client = new RestClient("https://{baseUrl}/communication/1/flows/10159347/participants?phone&[email protected]&externalId=8edb24b5-0319-48cd-a1d9-1e8bc5d577ab&pushRegistrationId=8edb24b5-0319-48cd-a1d9-1e8bc5d577ab"); client.Timeout = -1; var request = new RestRequest(Method.POST); request.AddHeader("Authorization", "{authorization}"); request.AddHeader("Content-Type", "application/json"); request.AddHeader("Accept", "application/json"); var body = @"{""personData"":{""externalId"":""1"",""firstName"":""Jane"",""lastName"":""Smith"",""address"":""67 Farringdon Road"",""city"":""London"",""country"":""United Kingdom"",""gender"":""FEMALE"",""birthDate"":""1966-01-15"",""middleName"":""Janie"",""profilePicture"":""http://profile.com"",""tags"":[""VIP Customers"",""New Customers""],""customAttributes"":{""Contract Expiry"":""2018-06-01"",""Company"":""Acme""},""contactInformation"":{""phone"":[{""number"":""41793026727""},{""number"":""41793026728""}],""email"":[{""address"":""[email protected]""},{""address"":""[email protected]""}]}},""flowVariables"":{""orderDate"":""2021-09-01"",""orderDetails"":""Extended Weight, Discount"",""orderNumber"":1234567}}"; request.AddParameter("application/json", body, ParameterType.RequestBody); IRestResponse response = client.Execute(request); Console.WriteLine(response.Content);

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package main import ( "fmt" "strings" "net/http" "io/ioutil" ) func main() { <code>url := "https://%7BbaseUrl%7D/communication/1/flows/10159347/participants?phone&[email protected]&externalId=8edb24b5-0319-48cd-a1d9-1e8bc5d577ab&pushRegistrationId=8edb24b5-0319-48cd-a1d9-1e8bc5d577ab" method := "POST" payload := strings.NewReader(`{"personData":{"externalId":"1","firstName":"Jane","lastName":"Smith","address":"67 Farringdon Road","city":"London","country":"United Kingdom","gender":"FEMALE","birthDate":"1966-01-15","middleName":"Janie","profilePicture":"http://profile.com","tags":["VIP Customers","New Customers"],"customAttributes":{"Contract Expiry":"2018-06-01","Company":"Acme"},"contactInformation":{"phone":[{"number":"41793026727"},{"number":"41793026728"}],"email":[{"address":"[email protected]"},{"address":"[email protected]"}]}},"flowVariables":{"orderDate":"2021-09-01","orderDetails":"Extended Weight, Discount","orderNumber":1234567}}`) client := &http.Client { } req, err := http.NewRequest(method, url, payload) if err != nil { fmt.Println(err) return } req.Header.Add("Authorization", "{authorization}") req.Header.Add("Content-Type", "application/json") req.Header.Add("Accept", "application/json") res, err := client.Do(req) if err != nil { fmt.Println(err) return } defer res.Body.Close() body, err := ioutil.ReadAll(res.Body) if err != nil { fmt.Println(err) return } fmt.Println(string(body))</code> }

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import http.client import json conn = http.client.HTTPSConnection("{baseUrl}") payload = json.dumps({ "personData": { "externalId": "1", "firstName": "Jane", "lastName": "Smith", "address": "67 Farringdon Road", "city": "London", "country": "United Kingdom", "gender": "FEMALE", "birthDate": "1966-01-15", "middleName": "Janie", "profilePicture": "http://profile.com", "tags": [ "VIP Customers", "New Customers" ], "customAttributes": { "Contract Expiry": "2018-06-01", "Company": "Acme" }, "contactInformation": { "phone": [ { "number": "41793026727" }, { "number": "41793026728" } ], "email": [ { "address": "[email protected]" }, { "address": "[email protected]" } ] } }, "flowVariables": { "orderDate": "2021-09-01", "orderDetails": "Extended Weight, Discount", "orderNumber": 1234567 } }) headers = { 'Authorization': '{authorization}', 'Content-Type': 'application/json', 'Accept': 'application/json' } conn.request("POST", "/communication/1/flows/10159347/participants?phone=null&[email protected]&externalId=8edb24b5-0319-48cd-a1d9-1e8bc5d577ab&pushRegistrationId=8edb24b5-0319-48cd-a1d9-1e8bc5d577ab", payload, headers) res = conn.getresponse() data = res.read() print(data.decode("utf-8"))

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require "uri" require "json" require "net/http" url = URI("https://{baseUrl}/communication/1/flows/10159347/participants?phone&[email protected]&externalId=8edb24b5-0319-48cd-a1d9-1e8bc5d577ab&pushRegistrationId=8edb24b5-0319-48cd-a1d9-1e8bc5d577ab") https = Net::HTTP.new(url.host, url.port) https.use_ssl = true request = Net::HTTP::Post.new(url) request["Authorization"] = "{authorization}" request["Content-Type"] = "application/json" request["Accept"] = "application/json" request.body = JSON.dump({ "personData": { "externalId": "1", "firstName": "Jane", "lastName": "Smith", "address": "67 Farringdon Road", "city": "London", "country": "United Kingdom", "gender": "FEMALE", "birthDate": "1966-01-15", "middleName": "Janie", "profilePicture": "http://profile.com", "tags": [ "VIP Customers", "New Customers" ], "customAttributes": { "Contract Expiry": "2018-06-01", "Company": "Acme" }, "contactInformation": { "phone": [ { "number": "41793026727" }, { "number": "41793026728" } ], "email": [ { "address": "[email protected]" }, { "address": "[email protected]" } ] } }, "flowVariables": { "orderDate": "2021-09-01", "orderDetails": "Extended Weight, Discount", "orderNumber": 1234567 } }) response = https.request(request) puts response.read_body

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Programmable support with Conversations API

Build and deploy custom chatbots on your preferred channel, and integrate with your existing systems, third-party CCaaS or CRM solutions, through our Conversations API.

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