The service your customers expect, on the channels they choose
Improve NPS, reduce costs, and increase efficiency with cloud-based, drag-and-drop solutions and APIs that meet your customer and employee needs.
Evolving customer expectations
Customers today want a fast and personalized service on the channels that they prefer to use. Businesses must evolve if they want to win and keep these customers.
of switches take place because of poor customer service
of consumers think a good experience is one that gives the right message on the right channels
Source: Infobip CX survey, November 2021
of consumers want quick help on the channel they prefer
Make the move from good to great customer service
Enable exceptional customer experience
- Provide a personalized and consistent service on customers’ preferred channels
- Enable faster issue resolution with IVR, chatbots, and smart routing
- Boost your NPS score with conversational and contextual support for every stage of the customer journey
- Provide a proactive customer service by sending reminders and alerts before significant events and dates
Boost team productivity
- Provide your team with the tools and information they need to handle demand peaks with no impact on quality of service
- Handle repetitive tasks and FAQs with automation (chatbot and IVR) and let agents focus on high-value queries
- Use automated routing so customers always get the best agent for their query
- Track performance and work distribution in real-time for optimal agent productivity
- Enable hybrid working for your agents using any desktop PC or the Conversations mobile app
Reduce costs and grow revenues
- Save time and resources with cost-effective digital channels and automation including chatbots, IVR, and smart routing
- Use advanced analytics and reports to optimize processes and customer service performance.
- Identify every cross-sell opportunity with connected customer insights across every channel
- Boost loyalty and retention rates with personalized service through the customer journey
- Speed up time to market with hands-on implementation support and CX consultancy
Looking for a specific industry case?
Read about how Infobip customers from your specific industry are using our products to engage with customers and achieve their business goals.Read customer stories
Omnichannel customer service
Omnichannel customer service simplified
Our customer communication platform helps customer service leaders and teams create personal connections with their customers.
Cloud contact center solution
Chatbot building platform
Customer data platform
All your customers’ favorite channels
Build your ideal API integration
A flexible and comprehensive API that enables you to build your perfect customer service solution. Iterate as you grow, add more channels, support more customers.
Native and custom integrations
Use pre-built or custom integrations with options to keep using your existing carrier or chatbot. Share insights across multiple systems for a complete 360-degree customer view.
Support at every step of the journey
No other vendor has the geographic reach and depth of knowledge in their professional services team.
With offices in over 40 countries across the globe, we have experts in your region ready to help with everything from CX strategy to chatbot building.
Best-in-class customer service
Build customer journeys and send messages on our user-friendly web interface with low-code or no-code options.
Harness over 15 years of experience with the world’s best connected platform.
With industry-leading expertise, you can deliver superb customer experience through our global network.
9,700+ global connections
And 800+ direct operator connections to facilitate reliable messaging and use cases anywhere in the world.
40+ data centers
You will have the stability and low latency your business needs to connect with customers all over the world.
Our global presence allows for you to use local numbers to connect with customers offering them convenience when they need to reach out to you.
Reach out to our support at any time to ensure you are always able to offer the best service for customers 24/7.