Orchestrate customer journeys that run themselves

Automate customer engagement from acquisition to retention. Design and orchestrate workflows that route between AI agents, chatbots, and human teams, triggered by customer behavior and scalable to millions of interactions.

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Run campaigns on autopilot

Set up once, runs 24/7. Journeys execute automatically across every channel with zero manual work.

Never miss a conversion opportunity

Respond instantly when customers browse, click, abandon, or purchase. Journeys adapt in real-time to keep customers moving forward.

Optimize every send

AI analyzes engagement patterns across channels to predict optimal send times and channel preferences, automatically adjusting your orchestration to maximize response rates.

Scale intelligence, not complexity

Handle millions of interactions without slowdown. Our platform grows with you from hundreds to enterprise volume.

Customer journey automation for every use case

Design automated journeys for every customer touchpoint.
Reduce acquisition costs, prevent churn, and resolve issues faster.

Personalized replenishment email from Gourmet Pet reminding a customer to reorder cat food based on their purchase history, displayed on a phone next to a sleeping cat

Lower acquisition costs with personalized campaigns

Target high-intent audiences with behavior-triggered messages across SMS, email, WhatsApp, and more. Segment by purchase history and preferences to convert more customer.

See example

Prevent churn with automated retention campaigns

Detect early churn signals and respond instantly. Launch win-back campaigns automatically with personalized offers across their preferred channels.

See example
Automated retention campaign via WhatsApp encouraging a user to complete their Fin Wallet registration with escalating messages and sign-up and support action buttons
Smart payment notification journey escalating from SMS to WhatsApp to voice AI agent across 24 and 48 hour wait intervals if the customer takes no action

Automate support with smart notifications

Send automated updates when orders ship, payments process, or accounts need attention. Trigger notifications across voice, WhatsApp, and SMS to reduce support tickets and keep customers informed.

See example

VISUAL BUILDER

Everything you need to build and run journeys

AI & AUTOMATION

AI that personalizes, routes, and delivers without manual work

CHANNELS & INTEGRATION

Every channel, every system, one platform

ANALYTICS & OPTIMIZATION

Always know exactly where customers drop off and why

*Interface shown is a simplified version for demonstration purposes.

Natively integrated with AgentOS

Design automated journeys for every customer touchpoint.
Reduce acquisition costs, prevent churn, and resolve issues faster.

AI chatbot

Start conversations at any journey step and route customers dynamically based on responses and intent.

Explore AI chatbot builder

AI agents

Add AI agents to journeys that complete complex tasks autonomously. Agents analyze customer context, reason through problems, and act without requiring human input.

Explore AI agents

Cloud contact center

Route customers to human agents directly within journey flows when needed without breaking the flow.

Explore Cloud contact center

Conversational CDP

Build journeys using unified customer
profiles, behavioral data, and real-time signals.

Explore Customer data platform

Connect with the tools you already use

Native integrations with HubSpot, Microsoft Azure, Facebook, and 100+ tools. Build unified journeys without switching platforms.

Hubspot logo white text on dark background.
Explore all integrations

FLEXIBLE BY DESIGN

No-code, low-code or pro-code

Build your way. Developers can write custom code for full control. Technical teams can configure and extend with integrations. Business users can build visually without code. All three deliver the same journey capabilities.









	


	

	Built for developers 




	

	MCP integration: Standardized protocol for connecting agents to external systems and data




	

	Pro-code: Build with Python on top of LangGraph and AutoGen. Multi-agent workflows, persistent memory, tool integrations. Fully managed auto-scaling Kubernetes infrastructure.




	

	Complete API suite: REST APIs with OpenAPI spec, Postman collections, and interactive documentation.




	

	Multiple SDKs: Python, Node.js, Java, PHP, and .NET with detailed documentation and code examples.




	

	Webhook events: Real-time notifications for message delivery, user interactions, and system events. Build event-driven integrations.




	

	


	
			MCP servers
	


	





	




	

	


	

	Customer stories




	

	Top brands use journey orchestration to increase conversions, boost ROI, and drive revenue. See how they did it. 

	




	

	

	

			

			
		

	
	
			

			Life Insurance Department at Covéa Group: 11% conversion rate with pioneering conversational marketing campaign via RCS powered by Infobip 			.
		

	

			
    
							
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						11%					
    
					conversion rate					.
				
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			Kibon: Increased campaign ROI and conversion with Infobip’s customer engagement solution			.
		

	

			
    
							
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						94%					
    
					delivery rate					.
				
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						74%					
    
					campaign view rate					.
				
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						300x					
    
					increase in ROI					.
				
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			Petpetgo: Doubled purchase frequency with an omnichannel customer engagement solution			.
		

	

			
    
							
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						2x 					
    
					Purchase frequency					.
				
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						10% 					
    
					Less advertising spend					.
				
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			Juros Baixos: Increased marketing margin by 18% with Moments			.
		

	

			
    
							
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						18%					
    
					increase in marketing margin					.
				
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	Start building smarter customer journeys today 




	

	AgentOS delivers it.




	
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