Ready to transform your business approach to customer communication?

Find out where you stand on our CX Maturity scale to identify your starting point and receive detailed steps on how to progress to a higher maturity level.

Step name: Step 01 – Industry

A snapshot of your business

Uncover your place in the CX universe in under 10 minutes by following 3 simple steps:

TAKE THE ASSESSMENT

GET YOUR CX RESULT

ACCESS YOUR CUSTOM REPORT

This assessment evaluates you in 4 categories:

You will receive a grade for your maturity level in each category, from “Rookie” to “Master”, along with personalized solutions to improve your customer communication.

Take the assessment

Channels and technology

This score shows how well your business’s channels and technology align with the customer journey.

Communication management

This score reflects the quality of your customer-focused communication strategy.

Marketing management

This score shows how effectively your customer data is used for marketing purposes.

Analytics and metrics

This score evaluates how well you use metrics and customer data to measure and optimize your communication efforts.

Megi Health Platform: Optimizing patient care with an interactive chatbot built using Infobip Answers .

  • 86%

    CSAT score .

  • 65%

    reduction in data collection time .

LAQO Insurance elevates support with Infobip’s Gen-AI and Azure OpenAI partnership .

  • 30%

    of queries are handled by the AI digital assistant .

  • 90%

    of queries are handled within 3-5 exchanged messages .

Assessing your customer experience can be challenging if you don’t know where to start.

We’ve got you covered!

Take the CX maturity assessment