with a dedicated CX partner
Our business consultants and technical support teams make certain that your digital customer experiences deliver ongoing value.
Minimize risk, maximize CX
Define the business outcomes you want and a plan to get there with the help of our experienced consultants. We’ll minimize risks, prioritize initiatives based on business value, and craft an omnichannel communication strategy that delivers business impact.
Fast track your ROI
Achieve optimal value in the shortest time with our rapid launch packages –from implementation to message flow set-up, analysis, and ongoing optimization. We combine data-driven customer insights with an in-depth knowledge of your business to ensure your customer experience delights and delivers ongoing value.
Best in class support
Whether you need complex integrations or always-on technical support, our engineers are there to ensure business continuity – freeing you up to focus on CX strategy and optimization. 24/7 coverage in 10+ languages / 90% customer satisfaction score (CSAT) / Highest scoring customer support in ROCCO’s 2021 mobile messaging benchmarking report.
- Onboarding packages including implementation, project management, and training to prime your CX strategy for success.
- CX Consulting to ensure you’re meeting the needs and expectations of your customers.
- Migration Services to unify and centralize your customer data.
- Custom integration to simplify complex integrations and customizations.
- Engineer response times based on your need.
- Escalation paths for critical and non-critical issues.
- Dedicated support engineer for personalized care.
- Communication channels chosen by you.
- Monthly service reporting for actionable insights and proactive problem solving.
- Roadmapping and goals setting to clarify your goals and deliver a pathway to success.
- Measurement frameworks to evaluate progress against your goals.
- Recurring cadence of business reviews to align on progress and update shared goals.
- Dedicated Customer Success Executive to help deliver value.
Grow loyalty and customer lifetime value with our omnichannel customer engagement hub.
Cut costs, boost customer satisfaction, and improve your agent experience with our digital-first contact center.
Scale customer service and drive efficiencies with a smart virtual assistant deployed on your customers’ preferred channels.
Unlock a single customer view for higher performance campaigns, with People – our customer data platform.