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Maximize
Return on Your
CX Investments

Become a higher performing, data-driven, customer-centric organization with the help of Infobip Services.

Contact an Expert

Services

Achieve more
with a dedicated CX partner

Our business consultants and technical support teams make certain that your digital customer experiences deliver ongoing value.

Minimize risk, maximize CX

Define the business outcomes you want and a plan to get there with the help of our experienced consultants. We’ll minimize risks, prioritize initiatives based on business value, and craft an omnichannel communication strategy that delivers business impact.

Fast track your ROI

Achieve optimal value in the shortest time with our rapid launch packages –from implementation to message flow set-up, analysis, and ongoing optimization. We combine data-driven customer insights with an in-depth knowledge of your business to ensure your customer experience delights and delivers ongoing value.

Best in class support

Whether you need complex integrations or always-on technical support, our engineers are there to ensure business continuity – freeing you up to focus on CX strategy and optimization. 24/7 coverage in 10+ languages / 90% customer satisfaction score (CSAT) / Highest scoring customer support in ROCCO’s 2021 mobile messaging benchmarking report.

A tailored partnership

We create options based on your specific goals, requirements, and tech stack.

  • Professional Services

    Let us do the heavy lifting , so you can focus on your customer experience strategy

    • Onboarding packages including implementation, project management, and training to prime your CX strategy for success.
    • CX Consulting to ensure you’re meeting the needs and expectations of your customers.
    • Migration Services to unify and centralize your customer data.
    • Custom integration to simplify complex integrations and customizations.
  • Support

    Extend your IT team to ensure business continuity and growth.

    • Engineer response times based on your need. 
    • Escalation paths for critical and non-critical issues.
    • Dedicated support engineer for personalized care. 
    • Communication channels chosen by you.  
    • Monthly service reporting for actionable insights and proactive problem solving.
  • Customer Success

    Achieve your business goals with our customer experience solutions.

    • Roadmapping and goals setting to clarify your goals and a deliver a pathway to success.
    • Measurement frameworks to evaluate progress against your goals.
    • Recurring cadence of business reviews to align on progress and update shared goals. 
    • Dedicated Customer Success Executive to help deliver value.
Infobip

Build a world of connections

We help organizations deliver business impact by making better connections with their audiences.

  • Moments

    Grow loyalty and customer lifetime value with our omnichannel customer engagement hub.

  • Conversations

    Cut costs, boost customer satisfaction, and improve your agent experience with our digital-first contact center.

  • Answers

    Scale customer service and drive efficiencies with a smart virtual assistant deployed on your customers’ preferred channels.

  • People

    Unlock a single customer view for higher performance campaigns, with People – our customer data platform.

The main advantages of working with Infobip are their flexibility, the client success management and support teams.

Yoon Jung , Procurement Manager, Uber

Throughout the implementation process, they were very proactive and always available. Such care in customer service is something that stands out.

Paula Costa, Marketing and Partnerships, Unicef

Infobip has helped us develop the optimum journey for users to interact with the brand easily. The technical expertise provided by Infobip has also allowed us to integrate it with our systems for smooth data capturing.

Mohammed El-Khayat, Deputy GM – Customer Experience and Digital Transformation, Nissan

As our organization’s operations expanded, our immediate goals focused on boosting brand awareness and growing revenue and engagement through campaigns. With the help of Infobip, and its Professional Services, we achieved our goals and more. It’s been a great experience working with Infobip as they always ensure their responses are detailed and accurate and they maintain a fast turnaround time for our queries. All in all, Infobip went that extra mile to improve the efficiency of our campaigns.

Shioneley Santos, Assistant Business Intelligence Manager, SMAC