[WHATSAPP BUSINESS PLATFORM SOLUTION]

Design conversational customer journeys with the WhatsApp Business Platform

Offer secure interactions, provide 24/7 customer support, and craft unique WhatsApp experiences on the world’s most popular chat app, with Infobip as your WhatsApp Business Platform provider.

Example of how to use WhatsApp Business

2,000 brands worldwide use WhatsApp Business Platform through Infobip

Implement any conversational use case on WhatsApp through a single platform

With the WhatsApp Business Platform, you can design and deploy conversational marketing, sales, or support use cases throughout the entire customer journey on WhatsApp over a single platform. 

Automate WhatsApp business messages and provide support 24/7

Create meaningful interactions on WhatsApp with user-friendly automation capabilities and provide customers with always-on support.

99%

of chatbot and customer service interactions on our platform happen on WhatsApp.

Source: Infobip Messaging Trends Report

80%

increase in channel usage for B2C interactions
in one year on our platform.

Source: Infobip Messaging Trends Report

2.44 billion

users are active on WhatsApp.

Source: Statista

Enhance your communication with WhatsApp’s rich features

Develop creative and unique customer interactions with WhatsApp’s features, improving your overall communication strategy.

Explore Infobip’s platforms to elevate your WhatsApp interactions

From creating campaigns to deploying AI-driven chatbots, Infobip’s rich suite of tools helps you get even more from the WhatsApp Business Platform.

Build any WhatsApp use case with simple drag-and-drop

Simply create workflows and customer journeys on WhatsApp without coding, and start providing convenient and relevant customer communication.  

  • Automate responses to common queries 
  • Build campaign flows 
  • Trigger messages based on events and behaviors 
  • Use customer data to build relevant message flows 

Easily integrate WhatsApp via API

Start unlocking opportunities to scale communications and grow engagement with a flexible WhatsApp API supported by developers.

  • Access detailed API documentation
  • Get 24/7 integration support
  • Create custom message templates

Discover how our customers benefit from WhatsApp

Conversational Marketing
Conversational commerce
Conversational support

Get expert guidance and tailored CX consultancy 

From initial planning to deployment, you can depend on our expert guidance at every step of your digital transformation with WhatsApp.

See CX services

Partner with the industry leader in omnichannel communication

Digitally transform your business with Infobip’s expertise and support.

{Easy onboarding and migration}

Set up a new verified business account on WhatsApp or migrate an existing one quickly.

{24/7 support in 14 languages}

Your problems won’t be lost in translation with our always-on support available in multiple languages.

{Security comes first}

All your data is encrypted and secured before being sent to the WhatsApp Business Platform.

Ready to send your first message on WhatsApp?

Get started in no time,
with no obligations.