WhatsApp Business Platform use cases

Send relevant and personalized promotions and offers to get the most out of your marketing investments and influence higher conversions.

Create automated marketing campaigns to be broadcasted to the right audience, and get the best visibility on WhatsApp.

Broadcast messages showcasing new products and services to customers in an engaging and convenient way while introducing new arrivals to the right customers.

Re-engage customers and encourage them to complete their purchases over WhatsApp for faster and more convenient sales interactions.

Collect and manage orders over WhatsApp to keep customers informed and satisfied with their purchases with always-on sales support on a single channel.

Send customers related product recommendations based on past purchases to encourage them to purchase again, leading to more upsell and cross-sell opportunities.

Grow revenue and allow customers to easily re-order their favorite items in a single conversation over WhatsApp.

Craft the perfect WhatsApp chatbot for your business to provide customers with the answers they are looking for with always-on support.

Offer customers the option to interact with live agents or a chatbot over WhatsApp instead of waiting on hold. With call deflection, you can offer faster resolution to issues and lower the impact on your call center.

When a customer needs more detailed information than a chatbot can provide, instantly transfer them to a live agent who will take over and manage multiple WhatsApp conversations at once.

Send automated reminders, alerts, and notifications over WhatsApp to ensure customers are always updated and satisfied.