WhatsApp Business Platform use cases

Learn how to use the WhatsApp Business Platform
to create simplified customer journeys that increase satisfaction.

Promotional messages

Engage customers and send relevant promotions and deals to encourage them to convert.

WhatsApp ordering

Keep customers engaged on a single channel and enable them to complete orders on WhatsApp.

WhatsApp surveys

Send engaging surveys via WhatsApp and start collecting customer data on the world’s most popular chat app.

Booking appointments

Streamline processes and automate your front desk with scheduling options for appointments on WhatsApp.

Transactional messages

Keep customers informed by sending updates and alerts over their favorite messaging channel.

One-time pins

Authenticate user identity via WhatsApp and offer more convenient security measures for your customers.

Connect with customers on WhatsApp

Customer care

Looking for a specific industry use case?

Explore how businesses implemented various WhatsApp Business Platform use cases along with our other solutions to build better customer journeys and meet their goals.

Explore customer stories

Ready to use the WhatsApp Business Platform?

Start crafting custom messages today, no credit card required.