Automate WhatsApp appointment bookings for your business needsÂ
Let customers book, reschedule, and cancel appointments in seconds – no calls, no queues.Â
Allow customers to book appointments over their favorite channel
WhatsApp enables you to provide customers with booking options that help them avoid call queues and quicken the process.
Your customers want to interact with your business over WhatsApp. Offer them more interactions and possibilities by adding appointment booking to your self-service options.
How WhatsApp appointment booking worksÂ
An instant, efficient scheduling experience within the app over AI-powered chatbots, live agents, or a combination of both.Â
Scan, click & start
Pick a timeslot
Booking confirmed
Auto reminders sent
Live agent handover
Benefits that deliver real resultsÂ
Infobip’s WhatsApp appointment booking system makes scheduling simple, automated, and reliable, while driving measurable results.Â
Automated scheduling
Reduce manual work with chatbot-based scheduling and cut agent workload by up to 60%
Live agent handover
Efficiently handle exceptions and complex bookings without disrupting the workflow.
Interactive messages
Use list messages and reply buttons for fast, easy selection.
Pre-approved templates
Send automated confirmations, reminders, and rescheduling messages, reducing no-shows by up to 40%.
Omnichannel failover
SMS, email or any other preferred channel fallback ensures no booking is missed.
24/7 self-service
Allow customers to book anytime, anywhere.
A smarter way to manage appointmentsÂ
Stay ahead with the latest features in WhatsApp appointment booking.Â
FlowsÂ
List messagesÂ
Interactive reply buttons
Business callingÂ
WhatsApp Business appointment booking for every industryÂ
Every industry has its own way of booking – WhatsApp makes them all easier.Â
WhatsApp appointment booking delivering real value Â
Insights that reveal how WhatsApp improves scheduling efficiency and business outcomes.Â
Apollo 24|7: Digitally transforming the healthcare CX with a unified omnichannel approach .
95%
omnichannel message delivery rate .72%
increase in average revenue per order using WhatsApp Flows .15%
higher conversion rate .
Carsome: Lead conversion up by 10% with omnichannel customer experience and real-time support .
10%
improvement in lead quality .7%
increase in leads confirming appointments .{{title}} .
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{{meta.stats[2].content}} .Integrate WhatsApp Business Platform API in an instant
Start unlocking opportunities to scale communications and grow engagement with a flexible API supported by developers.
- Access detailed API documentation
- Get 24/7 integration support
- Create custom message templates
FAQs about WhatsApp appointment bookingÂ
Infobip enables businesses to automate appointment booking directly on WhatsApp. Customers can book, reschedule, or cancel appointments through chatbot or live agent. Setup includes connecting your WhatsApp Business Platform account, integrating with your CRM or customer data platform, and configuring automated templates for confirmations and reminders.
Booking through WhatsApp itself does not have an extra cost, but using the WhatsApp Business Platform through Infobip involves messaging fees based on Meta’s pricing. Infobip offers flexible plans to suit your business needs while ensuring reliable, secure delivery: WhatsApp Business Platform pricing – Infobip
WhatsApp appointment booking works across multiple industries including healthcare, beauty & wellness, automotive, education, logistics, and retail. Any business that relies on customer scheduling can benefit from faster, automated, and interactive WhatsApp bookings.
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The WhatsApp Business App is ideal for small businesses and manual bookings on a single device. The WhatsApp Business Platform (API) is designed for medium and large businesses, enabling multi-agent inboxes, chatbots, automation, CRM integrations, and large-scale scheduling.
Using Infobip’s WhatsApp Business Platform API, you can sync appointments with your CRM. Confirmations, reminders, and rescheduling messages can all be automated, ensuring your calendar stays up-to-date and reducing manual workload.
Yes. Infobip offers detailed developer-friendly WhatsApp Business Platform API documentation, SDKs, and support for integrating the WhatsApp Appointment Booking API, including pre-approved templates for confirmations, reminders, and rescheduling.
Absolutely. Automated reminders, confirmations, and interactive messages through WhatsApp can reduce no-shows by up to 40%, while live agent handovers ensure any exceptions are handled efficiently.
Yes. Infobip supports omnichannel failover. If a WhatsApp message isn’t delivered, channels like SMS or email notifications can ensure no booking is missed.