Embed and customize calls across applications with Voice API
Quickly provision and deploy a call scenario or custom build your own voice solution with flexible and granular APIs on the most extensive and scalable global network.
The world’s most comprehensive direct connection network
10 billion +
countries covered for local numbers
Together with Peerless
20 million +
phone numbers in use
Embed pre-made Voice scenarios
Launch low-code Voice scenarios and get to market faster.
Grab the attention of users with automated voice calls.
Send audio files directly to end users on mobile or landline and choose from single, multiple or advanced voice messages to send to various destinations.
- Pre-recorded audio files
- Text-to-speech features
- Over 100 languages
Efficiently route inbound or outbound calls.
Allow customers to access self-serve IVR menus over Voice to speed up time to resolution and reach the person, department or information they need efficiently.
- Recorded calls
- Efficient call routing
- Personalization options
Offer easy access to customer service on your app or website.
Embed Voice capabilities into your app or website and easily connect two phone numbers to start a conversation using a single API.
- Keep all numbers private
- Detailed call reporting via API Delivery Reports
- Integrate pre-made scenario
- Create your own scenario
Enhance user safety with calls that anonymize genuine phone numbers.
Replace a user’s actual number with a virtual one and enable safe two-way calling while preventing data leaks.
- Record voice calls
- Enable call-back feature
- Use with click-to-call
Improve user experience with live calls over the web.
Enable two-way audio calls with a unique URL with Call Link, letting end users get connected to a WebRTC support agent or to predefined target phone number in an instant, without having to pre-install any application on their devices.
- Between web browser or mobile app users
- Between web or mobile app users and regular phone users
- Between web or mobile app users and SIP endpoints
- One to one calls as well as conferencing up to 15 participants
Scale your voice communications to any worldwide destination.
With a single provider, connect to every country around the world by running your current phone system over an internet connection.
Build your very own call scenarios with Voice API
Craft inbound and outbound call scenarios with our fully customizable API and gain total control and visibility when creating the perfect Voice solution.
- 60+ granular APIs
- 50 events
- 100 languages available
- 24/7 integration support
Integrate Voice API into any existing system
Amplify your customer interactions with little to no friction by adding Voice to your communication stack. Easily add different apps and build your ideal communication strategy with multiple integration options.Click here to access all Voice integrations
Build end-to-end communication with customers worldwide
Quickly implement the ideal Voice solution and offer your customers personal human-to-human interactions.
Integration made simple
Easily integrate our Voice API to your communication stack with no friction. You can reduce expenses and ensure that your Voice solutions are up and running in no time.
Worldwide Voice connections
With 800+ direct operator connections we can connect you with customers over Voice anywhere and ensure you always provide high quality and locally compliant Voice calls.
Make it personal
Resolve urgent issues over Voice. A human-to-human connection helps customers feel that their queries are being dealt with immediately and gives customers a personalized experience with agents.
Create meaningful Voice interactions with global connectivity
Nurture relationships and enhance security with Voice communication.
Voice-based priority alerts
Use personalized Voice messages as an effective way to capture attention, reduce turnover, and build customer loyalty.
Voice authentication and OTP
Reduce the risk of fraudulent activity. Send OTPs through Voice Messages for secure authentication.
Privacy and anonymization
Safeguard user’s information with Number Masking and allow two-way calls to remain anonymous.
Automated customer support
Minimize wait times and queues for support centers by directing callers to their desired destinations.
Insights, reviews and feedback
Gather valuable customer feedback and insights via interviews and focus groups over Voice.
Engage customers in personalized digital interactions with Voice features
Record Voice conversations with customers and save them for reference or training purposes in the future.
Answering machine detection
Automatically detect when an answering machine picks up a Voice call to avoid paying for interactions that did not reach a customer.
Text-to-speech and speech-to-text
Turn text-to-speech or vice-versa for urgent alerts, customer service or any other Voice automated interactions in over 100 languages.
Add multiple people to a Voice call with ease and ensure all parties are involved in the right conversations.
Stream audio from any call to external systems using websocket and enable audio filtering or NLP processing of your calls.
Orchestrate engaging Voice interactions without extensive coding
Connect with customers anywhere in the world. Use local numbers, offer convenience and seamless engagement to quickly build Voice scenarios without any coding experience.
Customer engagement solution
Create event or behavior triggered workflows with Voice and keep your customers up to date on security alerts or messages with Moments.
Cloud contact center
Offer customers human-to-human interactions with Voice on Conversations. Live agents can have a full view of past interactions and offer better customer support over Voice.
Discover how businesses used Voice solutions to build stronger experiences and journeys
The Infobip advantage
With industry-leading expertise, you can deliver superb customer experiences through our global network.
9,700+ global connections
Reach customers worldwide and offer quality Voice calls while staying compliant to local laws and benefit from 800+ direct operator connections.
40+ data centers
Your calls will have the stability and low latency your business needs to connect with customers all over the world with Voice.
Largest global Voice network
Our extensive Voice network in private cloud makes us your one-stop-shop. With our global footprint in all major markets, especially USA and India, we are the best choice for all you Voice requirements.
Our global presence allows for you to use local numbers to connect with customers, offering them convenience when they need to reach out to you.
Reach out to our support at any time to ensure you are always able to offer the best Voice interactions for customers 24/7.