Initiate video interactions with a single URL
Go beyond type-based conversations. Enable video calling over a weblink and provide frictionless customer service that exceeds expectations.
Exceed customer service expectations with video interactions
Of customers want Video support
Source: Infobip Telco CX survey
Of customers expect fast query resolution
Of consumers say Video plays a role in conversion
Achieve faster query resolution with video support
Allow agents to resolve advanced queries via instant face-to-face or audio calls by simply generating a unique Call Link. Send the link to customers on the channel they prefer.
Connect in a personalized session browser that reflects your brand identity. Include your logo, imagery and graphics so users easily identify and trust the call.
Utilize face-to-face engagement to boost your customer service solution
Quickly troubleshoot issues
Avoid prolonged text-based query resolution and quickly identify the issue at hand by interacting over a video call.
Faster time to resolution
Live video allows for faster issue diagnosis, and more comprehensive problem solving to resolve complex queries sooner.
Reduce wait times
Efficiently handle and solve advanced queries through video and reduce the queue for other users.
Increase customer satisfaction
Exceed customer expectations and reduce their effort in resolving issues conveniently – reliably ensuring they remain loyal advocates.
Reduce costly engineer callouts. Remotely handle requests requiring straightforward visual inspections to diagnose faults.
Discover extensive video Call Link features
With added features, you can heighten customer retention with fast issue resolution through live video calls from a simple, sharable URL.
Each session is protected with SHA 256-bit encryption, mitigating interceptions.
Based on end-user situations, choose the most appropriate session type, such as video-only for visual inspections or audio calls.
Set the destination of a call from the moment a Call Link is created. Choose from a phone number, WebRTC user, an agent on Infobip Conversations or Rooms.
Adjustable validity periods
Determine call link validity window so end users can participate on their own schedule, don’t join session early and can’t access them once they have expired.
Customizable name displays
Offer better privacy protection and trustworthiness to your interactions. Overwrite how participants are displayed in the Call Link UI to ensure no sensitive data, such as phone numbers or agent names are exposed to end users.
HD Video quality
Dependent on device type, offer customers high quality video calls to make customer service as smooth as possible.
Audio and Video effects
Mute on start, background blurring and noise reduction improve the quality of your video or audio call so that issues can be promptly resolved.
Screensharing and camera view
Allow your agents and end-users to share their screens as well as utilizing front and back cameras on certain devices to provide a well-rounded virtual experience.
Expand your business use cases with video Call Links
Optimize customer interactions that aid in retention, save on costs, and maximize customer experiences with instant or scheduled video support.
Create and deploy Call Links via API
Create and manage Call Link configurations as well as the creation of Call Link URLs from within your own business application using simple to understand API methods.
- Native JS
- Android SDKs
Generate a Call Link with our cloud contact center
With Conversations API, you can embed Call Links to instantly create unique URLs to share with customers. Agents can manage multiple conversations across channels and offer face-to-face interactions when necessary.
Harness over 15 years of experience with the world’s best connected platform
With industry-leading expertise, you can deliver superb customer experience through our global network.
Low latency network
Reliable stability backed by 40+ dedicated data centers for friction-free sessions.
800+ direct operator connections
Facilitate reliable messaging and use cases anywhere in the world.
Customer service and integration support is available 24/7 all year round.