Voice AI Agents that answer every call, personalized to every customer
Recover lost revenue, convert more calls, and free agents for high-value work by letting Voice AI handle routine inquiries, bookings, and status checks 24/7 with no missed calls.
Why Voice AI Agents?
Answer every call. Resolve what you can. Route the rest.
Instant response on every inbound call – no hold time, no missed calls. Automated resolution for status checks, appointments, and repeat inquiries Smart routing to human agents for cases that need one.
Your team focuses where it counts
When AI handles routine volume, your team can focus on conversations that move the needle. Complex cases, high-value sales, and relationship building. Same team, significantly more revenue-generating capacity.
Consistent quality, call after call
Every caller gets the same accurate answer, tone, and experience regardless of time, volume, or who’s on shift. You control the script, guardrails, and brand voice. The experience is predictable and customer satisfaction improves.
How Voice AI Agents work?
A customer calls. The AI picks up instantly, understands what they need, takes action in your systems, and resolves it. Or it hands off to a human with full context.
Voice AI Agents use cases
These three call types have one thing in common. The answer is already in your systems. Voice AI Agent retrieves it, delivers it, and closes the call.
Works with what you already have
Voice AI Agents fits into your existing stack across every layer.
AgentOS native
Unified with the contact center, customer data platform, journey orchestration, and AI chatbot builder.
Phone infrastructure
Existing IVR and SIP trunking, including Infobip’s own voice network in the US.
CRM
Salesforce, HubSpot, Zendesk, and custom CRMs via API.
Scheduling
Calendar platforms, appointment management, and field service tools.
Contact center
Works alongside 3rd party CCs.
Open APIs
Webhooks and MCPs for any backend.
Natively integrated with AgentOS
Design automated journeys for every customer touchpoint.
Reduce acquisition costs, prevent churn, and resolve issues faster.
AI chatbot
Explore AI chatbot builderAI agents
Explore AI agentsCloud contact center
Explore Cloud contact centerConversational CDP
Explore Customer data platform
Frequently asked questions
Voice AI Agents handles phone conversations naturally, without menus or hold times. It understands what the caller says, takes action in connected systems, and resolves the call or transfers to a human when needed. Callers speak in their own words rather than navigating numbered options.
IVR relies on menu trees. Callers press a number or say a keyword to navigate. Voice AI Agents understands natural speech, handles follow-up questions, and takes action in real time. Infobip Voice AI Agents connects to your existing IVR infrastructure and upgrades the experience layer without replacing the system.
Voice AI Agents handles status lookups, appointment booking, and FAQ support. These cover the majority of routine call volume across industries including utilities, insurance, automotive, higher education, and home services. Complex calls and escalations transfer to a human agent with full context.
Yes. Voice AI Agents connects to existing IVR and SIP infrastructure. It works alongside major contact center platforms including Genesys, Five9, and NICE. There is no forced migration.
Our Voice AI Agents is part of AgentOS, not a standalone tool. It shares the same customer data, journey orchestration, and contact center as every other channel. A caller’s history, context, and preferences are available to the AI and to any human who takes over the call. That level of cross-channel continuity is not available from point solutions. Combined with 15+ communication channels, enterprise governance, and real-time human oversight, it is built for production at scale.
Trusted by enterprises worldwide
Infobip processes 73+ billion interactions annually across 800+ direct operator connections globally. Voice AI Agents runs on the same infrastructure.
75+ offices across
the globe
20+ years in enterprise communications
SOC 2 and ISO 27001
certified
Own voice network
in the US
See Voice AI Agents handle your calls
Talk to a specialist about your highest-volume call types and see exactly what automation looks like for your team.