Conversational AI for retail that drives loyalty and repeat sales
Conversational AI in retail connects your brand to shoppers across every channel and touchpoint, from product discovery to post-purchase, with conversations that feel personal at scale.
Shoppers use multiple channels before buying, most retailers treat each one as separate
75% of shoppers use a mix of online and physical channels, with journeys spanning three or more touchpoints per purchase. Disconnected experiences lose customers.
Shoppers browse online, visit the store, then message on WhatsApp, and expect the brand to remember them across all three
Store associates and digital support teams work from different systems with no shared context
Marketing, sales, and service operate in silos, creating inconsistent experiences at every handoff
How conversational AI in retail creates one connected experience across every touchpoint
Retail isn’t just online or in-store anymore. It’s both, at the same time, on whatever channel the shopper prefers. Conversational AI connects those touchpoints into a single, personalized journey.
AgentOS deploys AI agents across WhatsApp, SMS, RCS, voice, web chat, and 15+ other channels. They assist shoppers with product questions, personalize recommendations, handle support requests, and keep the conversation going from digital to physical and back.
Engage shoppers on their preferred channel with personalized product suggestions
Connect online browsing behavior to in-store interactions for a unified experience
Automate support for order tracking, returns, store hours, and product availability
Drive loyalty with proactive outreach based on purchase history and preferences
What a retail journey looks like when every channel is connected
The best retail experiences don’t feel like separate transactions. They feel like one ongoing relationship. AgentOS makes that possible.
Online to in-store
In-store to digital
Loyalty and re-engagement
Features of our conversational AI for retail
Benefits of conversational AI in retail
87% of retailers report AI has had a positive impact on revenue, and 94% have seen it reduce operating costs. Here’s how.
Higher conversion rates
Increased basket size
Stronger customer loyalty
Lower cost to serve
Connected in-store and digital experiences
Scale for peak seasons
Use cases of conversational AI in retail
From in-store assistance to post-purchase loyalty, these are the use cases where conversational AI delivers the strongest results for retailers.
Seamless integrations with your existing systems
AgentOS connects to the tools your hospitality business already runs on. No rip-and-replace required.
Customer stories: Successful implementations of conversational AI
Nivea: Celebrating diversity and reaching new customers with innovative engagement .
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207%
of reach target achieved . -
250,396
organic reach .
Petpetgo: Doubled purchase frequency with an omnichannel customer engagement solution .
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2x
Purchase frequency . -
10%
Less advertising spend .
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Frequently asked questions
Ready to transform your retail experience?
Give your team AI agents that personalize every interaction, connect every channel, and keep shoppers coming back.