Solutions and Services

Create a Memorable Brand Experience with RCS Business Messaging

RCS Business Messaging is the next generation of SMS, providing a mobile app's rich functionality in messages. No installing, no downloading. Just tapping.

RCS Business Messaging

Message to impress

Because every touchpoint matters.


Branded business messages

Your customers are used to SMS text messages, so why not take advantage of it? Add your personal touch and make them aware they are texting with you in their messaging inbox.   


Deliver rich media experiences

Boost your brand and communication with your customers by delivering enriched messages they can trust. Add your logo, brand name, videos, images, and carousels to your offers and convert every interaction. 


Reach, attract and convert

Be unique and stand out from your competition by sending engaging, conversational RCS messages that will increase your sales figures. 


As you see fit

Integrate RCS Business Messaging API into your existing system. Make it more than just a channel: Get complete access to a world of customer engagement with Infobip Moments, Conversations, and Answers. 


Stay close to your customers

A personalized approach has never been more essential or more manageable. Understand your customer’s habits, identify their needs, be relevant at the moment, and they will return to you every time. 

“Our first RCS campaign resulted in 23 percent higher sales than our SMS outreach. A few of our stores actually sold out of our vegan pizza. It shows that RCS offers a more engaging experience to our customers. Furthermore, the interactive, branded content and images are very appealing, and it allows us to broaden our offer by giving customers choices. The customer ultimately feels more in control, and Papa John’s can deliver a better service.”

— Giles Codd, Marketing Director at Papa John’s (GB) Ltd.

“For Club Comex, RCS has been a new experience of communication to our end customers, and gave them clear ideas of inspiration, color and product, through photos, videos and interactive buttons so that our Club Comex customers can easily understand our value proposition.”

— Rebeca Gonzalez Huerta, Senior Marketing Manager Loyalty and CRM at Club Comex

“At BankBazaar, we’re continuously looking for new and engaging communication channels, which would be as effective as SMS and as attractive as email. Our results with RCS Messaging were incredibly impressive – customer response rate is twice as high as the comparable SMS campaigns. ”

— Prashanthi A., Senior Manager – Campaign Manager at BankBazaar

“Our feedback in this project with Infobip is very positive. Pre-testing gave us the satisfaction of experiencing this novelty and the satisfaction of showing our clients new ways of communicating and having engaging conversations with their customers. ”

— Martin Briantais, Product Marketing Manager at Digitaleo

“Infobip’s enablement of RCS allows for responsive 2-way communications imperative to our students and prospects. Being an online university, our students may be time zones apart, and it is important communicating over the channels our students use and prefer. We take advantage of RCS to publicize, in an innovative way, the new academic programs that we incorporate into our offer to boost their professional development.”

— Ana Gabriela Barrera Garcia, Inbound Marketing Coordinator at UTEL University

“One of our pillars for new projects and initiatives is precisely to value innovation and differentiated experiences. We believe that RCS will be an important relationship channel for all consumers, valuing the personalization and quality of communication. ”

— Renato Ciuchini, Head of Strategy and Transformation at TIM Brasil

“With RCS we can offer broader communication for our users, as well as a rich experience. We see the launch for the Brazilian market with great hopes and positivity. ”

— Rodrigo Shimizu , Director of B2B Marketing at Oi

“With this new channel, companies will have a new option to use to get closer to their audiences that also allows a more interactive, agile, and safe experience for customers – all of which are powerful pillars for Vivo in all performances.”

— Suzzy Cipriano, Director of Vivo’s Terra e Vivo Ads

“We are excited to bring RCS Business Messaging to market together with our trusted partner, Infobip.”

— Gabriel Portugal, Head of Business Development and Advertising at Claro Brasil

“We are pleased to have Infobip a part of our RCS Business Messaging program, working closely with businesses and carriers around the world to provide their customers with upgraded experiences directly from Messages.”

— Alexandre Allemand, Business Development Manager at Google

“Over our multiple joint activities in the journey to bring RCS to market, Infobip has proven to be a key partner to help us energize both operators and brands.”

— Guillaume Le Mener, SVP GM Enterprise Business Unit at Mavenir