Create memorable conversational experiences with RCS Business Messaging
RCS Business Messaging is a native channel that enables businesses to engage with customers through branded, rich, conversational messaging.
Connect with customers worldwide over RCS Business Messaging
With functionality that outperforms traditional channels, RCS Business Messaging helps businesses elevate engagement and reach customers in powerful new ways.
115%
campaign revenue growth
Source: Club Comex customer story
130%
higher CTR
Source: BankBaazar customer story
74%
12-month growth of RCS Business Messaging users
Source: Mobilesquared, December 2022
Message to impress
Because every touchpoint matters.
STAND OUT FROM THE CROWD
Branded business messages
Reach out to customers with branded and personalized messaging delivered straight to their inbox.

VISUALIZE YOUR COMMUNICATION
Deliver rich media experiences
Boost your brand communication by delivering rich engagement that builds trust. Add your logo, brand name, videos, images, and carousels to your messaging and boost conversions.

MAKE AN IMPACT
Reach, attract and convert
Be unique and stand out from your competition by sending engaging and reliable conversational RCS messages that convert.

MAKE IT PERSONAL
Stay close to your customers
Be there for your customers, understand their habits, identify their needs, personalize your communication, and build lasting relationships that drive loyalty.

Programmable support with RCS Business Messaging API
Easily integrate RCS with your existing systems via API and take advantage of all the rich features and campaign analytics.
Easily integrate RCS with other cloud solutions
Use a single omnichannel platform to connect RCS to the tools and technology that your business and customers already use.
Moments
Our omnichannel customer engagement solution helps you create personalized customer journeys and engage with customers with the right message at the right time.
People
Our customer data platform allows you to unify customer data from many sources on one single customizable interface and build detailed profiles to support the best behavior based CX.
Answers
Our chatbot-building platform helps you build real-time automated communications using AI or rule-based chatbots for all customer inquiries that come through RCS messages.
Conversations
Our cloud contact center solution allows customers to contact a live agent directly from the RCS message and keeps all messages available for agents to have a full contextual view of past interactions.
Integrate RCS with your existing solutions
Our platform is designed to keep your operations running smoothly with ease. Configuring integrations with your existing systems is effortless and seamless.
Rich communication messaging features
Level up your engagement by creating rich branded messaging that develops relationships using two-way interactive communication.

Looking for a specific industry case?
Read about how Infobip customers from your specific industry are using our products to engage with customers and achieve their business goals.
Customer storiesTake your customers on branded journeys
Improve your overall customer journey with RCS Business Messaging.
CUSTOMER RETENTION
Re-engage your customers
Create a one-way campaign and keep your customers engaged through personalized interactions. Use SMS failover to ensure delivery.

MARKETING
Interactive promotional campaigns
Send interactive marketing campaigns to promote products and drive website traffic using a single carousel message.

CUSTOMER SERVICE
Automated notifications
Automate customer support by sending order status, account info, and delivery confirmation after purchase.

ONBOARDING
Onboarding & sign up
Use video content to guide your customers through a secure and safe onboarding process.

CUSTOMER SERVICE
Branded customer service
Send reminders for scheduled maintenance and appointments and notify customers about changes in your Terms of Service with branded and secure messages.

SALES
Engage and upsell to existing customers
Increase engagement, personalize your customers’ experience and drive revenue by sharing product updates and special offers through rich media content that will encourage customers to upgrade.

Explore how businesses are elevating customer engagement with RCS
Learn more about RCS messaging with Infobip

What is 2FA: Everything you need to know
Find out how two-factor authentication (2FA) can be used most effectively as part of an omnichannel authentication solution that puts the emphasis on the customer experience.

RCS vs SMS. Which is Best for Your Use Case?
Join us as we explain the main differences between SMS and RCS Business Messaging and the best practices for combining the two channels to optimize your communication efforts.

How RCS Business Messaging helps increase customer engagement
Find out how Telekom Deutschland increased conversions with RCS Business Messaging – and how you can achieve similar results.