Create memorable conversational experiences with RCS Business Messaging
RCS Business Messaging is a native channel that enables businesses to engage with customers through branded, rich, conversational messaging.
Connect with customers worldwide over RCS Business Messaging
With functionality that outperforms traditional channels, RCS Business Messaging helps businesses elevate engagement and reach customers in powerful new ways.
campaign revenue growth
Source: Club Comex customer story
Source: BankBaazar customer story
12-month growth of RCS Business Messaging users
Source: Mobilesquared, December 2022
Message to impress
Because every touchpoint matters.
STAND OUT FROM THE CROWD
Branded business messages
Reach out to customers with branded and personalized messaging delivered straight to their inbox.
VISUALIZE YOUR COMMUNICATION
Deliver rich media experiences
Boost your brand communication by delivering rich engagement that builds trust. Add your logo, brand name, videos, images, and carousels to your messaging and boost conversions.
MAKE AN IMPACT
Reach, attract and convert
Be unique and stand out from your competition by sending engaging and reliable conversational RCS messages that convert.
MAKE IT PERSONAL
Stay close to your customers
Be there for your customers, understand their habits, identify their needs, personalize your communication, and build lasting relationships that drive loyalty.
Programmable support with RCS Business Messaging API
Easily integrate RCS with your existing systems via API and take advantage of all the rich features and campaign analytics.
Easily integrate RCS with other cloud solutions
Use a single omnichannel platform to connect RCS to the tools and technology that your business and customers already use.
Our omnichannel customer engagement solution helps you create personalized customer journeys and engage with customers with the right message at the right time.
Our customer data platform allows you to unify customer data from many sources on one single customizable interface and build detailed profiles to support the best behavior based CX.
Our chatbot-building platform helps you build real-time automated communications using AI or rule-based chatbots for all customer inquiries that come through RCS messages.
Our cloud contact center solution allows customers to contact a live agent directly from the RCS message and keeps all messages available for agents to have a full contextual view of past interactions.
Integrate RCS with your existing solutions
Our platform is designed to keep your operations running smoothly with ease. Configuring integrations with your existing systems is effortless and seamless.Click here to access all RCS integrations
Rich communication messaging features
Level up your engagement by creating rich branded messaging that develops relationships using two-way interactive communication.
Looking for a specific industry case?
Read about how Infobip customers from your specific industry are using our products to engage with customers and achieve their business goals.Customer stories
Take your customers on branded journeys
Re-engage your customers
Create a one-way campaign and keep your customers engaged through personalized interactions. Use SMS failover to ensure delivery.
Interactive promotional campaigns
Send interactive marketing campaigns to promote products and drive website traffic using a single carousel message.
Automate customer support by sending order status, account info, and delivery confirmation after purchase.
Onboarding & sign up
Use video content to guide your customers through a secure and safe onboarding process.
Branded customer service
Send reminders for scheduled maintenance and appointments and notify customers about changes in your Terms of Service with branded and secure messages.
Engage and upsell to existing customers
Increase engagement, personalize your customers’ experience and drive revenue by sharing product updates and special offers through rich media content that will encourage customers to upgrade.
Explore how businesses are elevating customer engagement with RCS
Omnilink: Faster customer service and improved efficiency – over a single platform
144x faster resolution times
Spoon Radio: 80% reduction in subscriber sign-up churn with an optimized 2FA Authentication solution from Infobip
80% reduction in subscriber churn