Reach more customers wherever they are, whatever they’re on
Engage them on every channel, in every scenario – from our platform or yours
Two teams.
One obsession.
Performance through innovation
This was the first chapter.
THE NEXT 20 YEARS START NOW
Build any use case or conversational scenario
Your customers. Their channels.
It’s easier to get the attention of your customers when you meet them where they are.
You focus on the message; we get it delivered loud and clear.
Build flexible workflows with industry-leading CPaaS APIs
Code your own solutions
Integrate your customers’ favorite channels and build experiences your customers want, the way you want.
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Explore CPaaS XNetwork APIs
Explore Network APIScalable, secure and compliant with our hyper network
1300+
Physical servers
40+
Data centers and auxiliary locations
17K+
Virtual machines
1600
Service types
15K +
Application instances
800+
Engineers
7bn
End user touchpoints
1000
Deployments daily
Head into the conversational future with a trusted partner
Our platform handled 12.2 billion interactions on the busiest days of 2025 with 0 downtime. We help you build powerful conversational experiences that connect you closer to your customers.
Compose your own tech stack by integrating our solutions with any app
With our wide range of integration options, you can use any of our solutions to enhance your customer experience on your existing systems.
Transforming 10,000+ businesses worldwide
TGR Haas F1 Team: Bringing interactive game experiences to fans over messaging channels .
80%
lower cost of ad conversion .76%
engaged user rate .74%
quiz completion rate .
Nissan Saudi Arabia: Mastering lead generation with an AI-powered voice game over WhatsApp .
80%
session engagement rate .84%
were first-time participants .93%
delivery rate across campaigns .
Uber: Capitalizing on the global expansion of the ride-sharing phenomenon .
90%
of global calls anonymized .
DPD: Improving delivery experiences and cutting costs with Viber and SMS .
20%
reduction in cost .{{title}} .
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{{meta.stats[2].content}} .Stay on top of every tech trend: Explore our resources
What an AI customer experience feedback platform should do (and where most stop short).
AI customer experience feedback platform buyers need to know what happens after a customer speaks up. This guide shows how to capture feedback, analyze conversations, trigger follow-up, and carry feedback into customer context, then compare architecture options and assess AI agent interactions for enterprise CX teams.
AI customer experience examples: Use AI to improve CX.
How enterprises use AI to improve customer experience, increase conversion, and reduce costs across messaging channels, plus practical examples and ways to measure business impact.
Customer experience in financial services: Building trust through every interaction .
Customer experience in financial services is shaped by everyday interactions, from OTPs and fraud alerts to claims updates. Explore ways to reduce friction, choose the right channels, and balance AI with human support.
AI in telecom: Use cases, benefits & trends .
AI in telecom helps operators improve network performance, automate customer service, prevent fraud, and build more relevant subscriber journeys. Use this guide to prioritize the opportunities that fit your goals.
AI chatbots for eCommerce: Use cases, benefits, and how to get started.
Seven out of ten online shoppers abandon their cart before checkout. A product question goes unanswered at 11pm. A loyal customer waits three days for a return confirmation that a bot could have sent in seconds. These are the gaps that eCommerce AI chatbots are built to close.
Travel customer experience: How to deliver connected journeys across every channel and every border.
Travel customer experience is defined when journeys break down. See what a customer experience platform for travel needs to keep every trip connected.
Customer experience platform vs CRM: The differences that decide your architecture.
A customer experience platform vs CRM comparison gets clearer when you separate records, profiles, and execution. This guide explains what each layer does, where CDPs fit, and how AI agents change the stack, so enterprise teams can choose the right architecture first.
The importance of customer service: Returns, costs, risks .
Strong customer service keeps revenue, controls costs, and creates valuable customer insight. Find out how enterprise teams can deliver it consistently across every interaction.
Customer loyalty programs: A quick guide.
Deep dive into the world of loyalty programs, and discover nine types of programs that have brought businesses closer to their customers, as well as how to make your brand stand out.
Optimizing retail touchpoints for elevated customer journeys.
Learn how to optimize retail touchpoints across the customer journey, from discovery to post-purchase, to improve experiences and conversions.
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