Reach more customers wherever they are, whatever they’re on
Engage them on every channel, in every scenario – from our platform or yours
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for CPaaS
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Build any use case or conversational scenario
Easy-to-use cloud products for marketing, sales, and support
Your customers. Their channels.
It’s easier to get the attention of your customers when you meet them where they are.
You focus on the message; we get it delivered loud and clear.
Build flexible workflows with industry-leading CPaaS APIs
Code your own solutions
Integrate your customers’ favorite channels and build experiences your customers want, the way you want.
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1300+
Physical servers
40+
Data centers and auxiliary locations
17K+
Virtual machines
1600
Service types
15K +
Application instances
800+
Engineers
7bn
End user touchpoints
1000
Deployments daily
Head into the conversational future with a trusted partner
95% of global businesses will be using conversational solutions by 2025. We’re here to help you build leading conversational experiences in your market.
Compose your own tech stack by integrating our solutions with any app
With our wide range of integration options, you can use any of our solutions to enhance your customer experience on your existing systems.
Transforming 10,000+ businesses worldwide
Nissan Saudi Arabia: Mastering lead generation with an AI-powered voice game over WhatsApp .
-
80%
session engagement rate . -
84%
were first-time participants . -
93%
delivery rate across campaigns .
Uber: Capitalizing on the global expansion of the ride-sharing phenomenon .
-
90%
of global calls anonymized .
UNICEF: Turning caring people into regular givers with omnichannel customer engagement .
-
7.8%
increase in donor retention . -
33.3%
decrease in churn rate . -
4%
conversion rate on cart abandonment flow .
DPD: Improving delivery experiences and cutting costs with Viber and SMS .
-
20%
reduction in cost .
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Stay on top of every tech trend: Explore our resources
RCS read receipts: What they are and how they work.
A clear guide to RCS read receipts, how they work on Android and iPhone, and how brands can use them to track engagement.
- Blog.
- Trends and Insights.
- RCS.
- Conversational experience.
WhatsApp Business API setup guide [step-by-step].
Set up the WhatsApp Business API with Infobip. Follow this 2025 step-by-step guide covering requirements, onboarding, sender setup, and key best practices.
- Blog.
- Best Practices.
- WhatsApp Business.
How to change your RCS number and fix chat issues on Android.
When you change your phone number or insert a new SIM, RCS can stop working instantly, messages freeze in “Verifying,” group chats fall apart, and rich features disappear. Learn how to change your RCS number, reset RCS properly, and restore full chat functionality on Android.
- Blog.
- Best Practices.
- RCS.
A complete guide to Viber marketing for business growth.
Discover how Viber marketing delivers engaging, personalized customer experiences through rich promotions, automated support, and secure notifications.
- Best Practices.
- Viber for Business.
- Marketing.
WhatsApp payments [Supported countries, API, Peer-to-peer].
Discover how Payments on WhatsApp is not only making transactions more convenient but also bringing conversational commerce to life on your customer’s favorite channel.
- Blog.
- Best Practices.
- WhatsApp Business.
- Conversational experience.
Cyber Week 2025: What 12.2 billion interactions reveal about how shoppers bought, browsed, and interacted this season.
The 2025 shopping season wasn’t just bigger. It was smarter, more digital, and more AI-assisted, something we saw firsthand as 12.2 billion interactions moved across our platform during Cyber Week.
- Trends and Insights.
Understanding large language models vs. generative AI.
Explore the key differences between LLMs and generative AI, with practical examples and uses.
- Blog.
- Best Practices.
WhatsApp Flows for Business: In-app customer journeys.
Discover how WhatsApp Flows can improve your customer journey. In this blog, we’ll explain what they are, how to set them up, and explore the top use cases.
- Trends and Insights.
- WhatsApp Business.
- Conversational experience.
RCS group chat: How it works on Android and iPhone in 2025.
Learn how RCS group chat works across Android and iOS, key features, compatibility, and what it means for brands using RCS for Business.
- Awareness.
- RCS.
Customer retention strategies 2025: 20+ ways to grow customer lifetime value.
Customer retention is often overlooked as a critical component of business growth. Here's how retaining existing customers can help businesses expand faster than by just focusing on new customer acquisition.
- Awareness.
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