Infobip is synonymous with innovation, making them a reliable communications platform for creating pioneering and new customer experiences. They go the extra mile, understand customer needs, and deliver solutions through use of right technology and channels, making them a partner to co-create with.
— Hari Chinni, Tech Sourcing Manager, UBER
Infobip provided the best value for money and offered the array of solutions we were looking for, as well as a set of tools to implement as our operations expanded. With Infobip, agile service and support are guaranteed.
— Paula Costa, Marketing and Partnerships, UNICEF
When we aired the campaign, Infobip was there in real-time, following everything that was going on with the bot. We had to make a bot script change in the middle of the day, and Infobip did it superbly quickly, without impacting consumer interactions.
— Mariana Gonçalo, Senior Marketing Manager, Unilever
Adding WhatsApp as a customer service channel proved to be a tremendous success – we increased our NPS score by 19% and reduced the costs associated with our contact center by 10-fold. The customers love it – they use it four times more than other instant communication channels.
— Senior vice president Raiffeisen Bank
I am very pleased with the success of our RCS campaigns as they have led to a 115% increase in our revenue. Switching from SMS to RCS has also helped us increase click-through rates from 2% to 20%.
— Rebeca González Huerta Senior Marketing Manager Loyalty and CRM, Club Comex