Products
Messaging
Email
Solutions and Services

Connect with Customers in Real Time with Live Chat

Close more deals by offering real-time access to information and answers via a chatbot or live agent directly from your website or mobile app. 

Live Chat

Maximize your website and app performance

Introduce Live Chat to your communication strategy to engage, convert, and retain more customers.

CUSTOMER EXPERIENCE

Connect. Support. Engage.

Provide uninterrupted, always-on customer support. Mix chatbot automation and live agent takeover to enhance every touchpoint across the entire customer journey. 

LEAD GENERATION

First impressions matter

Turn one-time visitors into valuable leads by being there for them from the start. Answer questions and offer support when it matters the most. 

BOOST SALES

Your personal shopping assistant

Don’t lose sales because visitors can’t find what they’re looking for. Make Live Chat your always available shopping assistant that’s ready to guide your customers on their path to purchase. 

AUTOMATE OPERATIONS

Reduce workload. Increase efficiency.

Minimize time to resolution, reduce costs, boost productivity, and keep customers happy by using a chatbot, predefined buttons, routing, and more to solve queries fast. 

COMPETITIVE ADVANTAGE

Offer more. Achieve more.

Give your customers everything they’re looking for in one place by enabling your agents to have conversations on your website or app using a unified workspace with a custom Live Chat widget. 

“At Sberbank Serbia, we wanted to improve customer experience, communication and product adoption. So, we took our lasting cooperation with Infobip to the next level by adding chatbot functionality to our Live Chat using Conversations and Answers.”

— Velimir Stanojevic, Director of Digital Banking, Sberbank Serbia

“Connecting with patients on their preferred channels – WhatsApp, Facebook Messenger, and Live Chat – to provide real-time support for appointment scheduling, locating hospitals, and providing answers to other inquiries helped us ensure the health and well-being of our communities. ”

— Alisgar Bohari, Director IT, Zulekha Healthcare Group