Blog - Infobip

The Role of Partnerships in Connecting Worlds

Learn the benefits of having a technology partner and the results you can expect when you expand your product capabilities.

Business
What is 2FA: Everything You Need to Know

Two-factor authentication can be used in a variety of ways to protect customer information. Find out more about the benefits and the necessity of 2FA.
May 25th, 2022

7 min read
2FA

SMS
Business
How to Increase Customer Loyalty Using Omnichannel Solutions

If you are looking for ways to prevent churn and increase customer satisfaction, look no further. Learn how simple omnichannel solutions can help you reach these goals and boost customer loyalty.
May 24th, 2022

6 min read
moments

people
Critical Communication
Reimagine Voice and Video Calling with the New Calls API Release

The Calls API release marks a new era for voice and video call provisioning. Unleash your creativity with completely configurable scenarios for flexible and feature-rich calls and conferencing.
May 25th, 2022

3 min read
Customer service

Video

Voice
Business
Product Updates: Improved Customer Service, Customer Engagement, and Enhanced API in Channels

This month's updates focus on improving customer experience across our solution portfolio and how new APIs can help.
May 25th, 2022

3 min read
API

conversations

moments

Viber

WhatsApp
Business
Transactional Emails: Everything You Need to Know

What exactly are transactional emails, how to use them for business, how they differ from promo emails - learn this and more!
May 20th, 2022

8 min read
Email
Business
How Consumer Behavior is Shaping Customer Communications

Businesses must watch consumer trends to determine in which direction their customer communications should evolve.
May 19th, 2022

5 min read
omnichannel
Business
What is Call Deflection and How Can it Help Improve Customer Service?

Learn how businesses can use this effective strategy to improve their customer service by reducing contact center wait times and providing an always-on experience.
May 20th, 2022

4 min read
Chatbots

customer experience

omnichannel
Insight
About MMS: Everything You Need to Know

Everything you need to know about Multimedia Messaging Service (MMS), how it differs from SMS, and its potential uses.
May 18th, 2022

6 min read
MMS
Product stories
Get Started Using Apple Messages for Business and Boost Your Customer Service

As an Apple business partner and authorized messaging platform we can help you engage with iOS users and provide a memorable service through Safari, Maps, Siri, Apple Pay, and more. Discover the benefits and how to get started with Apple Messages for Business!
May 17th, 2022

5 min read
answers

apple messages for business

conversations

customer support
How-to
Boosting the Telco CX

Asking yourself how your telco can improve CX and revenue? We have all the Answers you're looking for.
May 12th, 2022

4 min read
Chatbots

customer experience

Telecoms
Business
How Digitalization Transformed the Healthcare Industry

Learn how PatientComms and Infobip helped digitally transform the healthcare industry.
May 5th, 2022

5 min read
Partnership
Business
Knowledge Base Best Practice Guide

Tips for building a knowledge base that helps your contact center staff to be customer service superheroes!
May 4th, 2022

4 min read
contact center

conversations

The Role of Partnerships in Connecting Worlds

What is 2FA: Everything You Need to Know

How to Increase Customer Loyalty Using Omnichannel Solutions

Reimagine Voice and Video Calling with the New Calls API Release

Product Updates: Improved Customer Service, Customer Engagement, and Enhanced API in Channels

Transactional Emails: Everything You Need to Know

How Consumer Behavior is Shaping Customer Communications

What is Call Deflection and How Can it Help Improve Customer Service?

About MMS: Everything You Need to Know

Get Started Using Apple Messages for Business and Boost Your Customer Service

Boosting the Telco CX

How Digitalization Transformed the Healthcare Industry

Knowledge Base Best Practice Guide

Business

Developers

Telecoms

Company

Careers

Business

Developers

Telecoms

Company

Careers

Applications

Messaging

Calls

Email

Identity

Connectivity

By Solution

By Industry

Services

The Role of Partnerships in Connecting Worlds

What is 2FA: Everything You Need to Know

How to Increase Customer Loyalty Using Omnichannel Solutions

Reimagine Voice and Video Calling with the New Calls API Release

Product Updates: Improved Customer Service, Customer Engagement, and Enhanced API in Channels

Transactional Emails: Everything You Need to Know

How Consumer Behavior is Shaping Customer Communications

What is Call Deflection and How Can it Help Improve Customer Service?

About MMS: Everything You Need to Know

Get Started Using Apple Messages for Business and Boost Your Customer Service

Boosting the Telco CX

How Digitalization Transformed the Healthcare Industry

Knowledge Base Best Practice Guide

Best practices for customer engagement strategies

Business

Developers

Telecoms

Company

Careers

Business

Developers

Telecoms

Company

Careers