Blog - Infobip

How to Improve Your Contact Center Customer Experience

Transforming your contact center to improve customer experience isn't easy - but in today's digital world, it's essential. Here's how to get started:

Engage
Omnichannel Marketing Automation vs. Multichannel

Creating value at every touchpoint is key to converting and retaining your customers. Here we look at omnichannel marketing vs multichannel marketing – and explore why omnichannel automation is key to achieving personalized engagement at scale.
Nov 24th, 2020

4 min read
Insight
The Rich Future of RCS Business Messaging

In 2020, the number of RCS monthly active users has jumped to almost half a billion.
Nov 20th, 2020

2 min read
customer engagement

RCS
Engage
Create Moments of Human Connection

How to put tech at the heart of communications without losing the human touch
Nov 17th, 2020

3 min read
moments
How-to
Five Contact Center Automation Examples You Can Implement Right Now

Here are five ways you can implement automation in your contact center to move forward in today's digital world.
Nov 3rd, 2020

4 min read
Chatbots

conversations

Voice
Engage
How to Reengage Inactive Customers

It’s time to give your customer database a bit of a refresh by reengaging inactive or lapsed customers. And whether it’s online customers or offline – here are four steps on how you can reengage them successfully
Oct 29th, 2020

4 min read
moments
Engage
Communication Lessons from the Lockdown, For the Future

The global pandemic has renewed our appreciation for genuine, human interactions, whether with our friends, family, or favorite brands. So how do brands tap into our desire for the human touch in their communications?
Oct 26th, 2020

3 min read
moments
Engage
Five Tactics to Boost Your Shopping Season Sales

This shopping season learn how you can boost your sales with an omnichannel customer engagement strategy
Oct 16th, 2020

4 min read
customer engagement
Support
How Zulekha Healthcare Group Improved Customer Service

Find out how the Zulekha Healthcare group improved their Customer Service with Conversations.
Oct 5th, 2020

2 min read
conversations
How-to
Your Retail Marketing Automation Checklist

Engaging and retaining customers has never been this easy. See how you can boost your customer engagement campaigns by downloading our retail marketing automation checklist
Sep 15th, 2020

2 min read
moments
Career
Inside Infobip: A Closer Look at Core Ops in Sarajevo

Learn the ins and outs of what it's like to be a Customer Care Product Engineer and Customer Care Product Specialist in Infobip.
Sep 9th, 2020

3 min read
Engineering
Engage
Give your Travel and Hospitality Customer Engagement a Boost in the New Normal

With the lockdown easing, the travel and hospitality industry need to gear up with a robust customer engagement plan to make a successful return to the new normal. It’s time to restart and rebuild
Sep 2nd, 2020

3 min read
moments
Engage
How Retailers can Increase Customer Engagement in the New Normal

How will retailers win post COVID-19? With the increasing adoption of eCommerce and customers going mobile first – omnichannel customer engagement may just be your winning strategy in the new normal
Aug 24th, 2020

4 min read
moments

Simplifying the Global Complexity of Communication

Create Memorable Customer Experiences

Your business. Just more of it.

Maximize your revenue with Infobip

Get better by example and experience

Your favorite messaging industry blog

How to Improve Your Contact Center Customer Experience

Omnichannel Marketing Automation vs. Multichannel

The Rich Future of RCS Business Messaging

Create Moments of Human Connection

Five Contact Center Automation Examples You Can Implement Right Now

How to Reengage Inactive Customers

Communication Lessons from the Lockdown, For the Future

Five Tactics to Boost Your Shopping Season Sales

How Zulekha Healthcare Group Improved Customer Service

Your Retail Marketing Automation Checklist

Inside Infobip: A Closer Look at Core Ops in Sarajevo

Give your Travel and Hospitality Customer Engagement a Boost in the New Normal

How Retailers can Increase Customer Engagement in the New Normal

Products

Industries

Solutions

Resources

Company

Products

Industries

Solutions

Resources

Company

Simplifying the Global Complexity of Communication

Create Memorable Customer Experiences

Your business. Just more of it.

Maximize your revenue with Infobip

Get better by example and experience

Simplifying the Global Complexity of Communication

Create Memorable Customer Experiences

Your business. Just more of it.

Maximize your revenue with Infobip

Get better by example and experience

How to Improve Your Contact Center Customer Experience

Omnichannel Marketing Automation vs. Multichannel

The Rich Future of RCS Business Messaging

Create Moments of Human Connection

Five Contact Center Automation Examples You Can Implement Right Now

How to Reengage Inactive Customers

Communication Lessons from the Lockdown, For the Future

Five Tactics to Boost Your Shopping Season Sales

How Zulekha Healthcare Group Improved Customer Service

Your Retail Marketing Automation Checklist

Inside Infobip: A Closer Look at Core Ops in Sarajevo

Give your Travel and Hospitality Customer Engagement a Boost in the New Normal

How Retailers can Increase Customer Engagement in the New Normal

Best practices for customer engagement strategies

Products

Industries

Solutions

Resources

Company

Products

Industries

Solutions

Resources

Company