Blog - Infobip

How to Continue Serving Customers During Critical Situations

Find out how to keep your food delivery service successful when unexpected situations arise using WhatsApp Business API.

Insight
What Are Chatbot Success Metrics?

What are some of the metrics to look at when considering whether your chatbot is successfully doing what you want it to? Find out here.
Jul 8th, 2020

5 min read
answers

Chatbots
How-to
The Benefits of Mobile Marketing with Infobip and Microsoft Dynamics

Unlocking the full potential of your Microsoft Dynamics 365 Marketing can be as easy as downloading a single plugin. Find out more!
Jul 2nd, 2020

2 min read
Microsoft Partnership

SMS

Viber
How-to
How to Reach More Customers with WhatsApp Business API

Learn how Facebook ads that click to WhatsApp help potential and existing customers start conversations with your business via their favorite chat app
Jun 19th, 2020

3 min read
WhatsApp
Career
Inside Infobip: Managing Customer Success in North APAC

Our Regional CSM for North APAC, Keat Yieng Tan, reveals the secrets to customer success management in her region.
Jun 9th, 2020

5 min read
Insight
What is a Customer Service Chatbot?

How can chatbots help customer service? How do you get started building an AI chatbot? Find out in this blog.
Jun 3rd, 2020

2 min read
answers

Chatbots

customer support
Insight
5 Cloud Contact Center Best Practices for Customer Support Managers

Ensure your contact center is ready for anything when you future-proof your customer support using these cloud contact center best practices.
May 26th, 2020

5 min read
Chat Apps

Chatbots

Support
Insight
Tips for Improving Mobile Onboarding for Rideshare Drivers

Quickly onboarding drivers for rideshare and other on-demand apps can take a lot of time. But it doesn't have to. Read more to see how mobile helps.
May 25th, 2020

2 min read
Mobile Identity
Security
How to Know Your Customer in Banking and Finance

Banks and financial institutions need to verify their clients' identities in Know Your Customer procedures. Here's how to make these fast and accurate.
May 22nd, 2020

3 min read
Banking & finance
Insight
On-Premise vs Cloud Contact Center: Why It’s Time to Switch

It’s time to take your call center on a digital transformation journey to becoming a contact center based in the cloud. Read on to learn how a cloud contact center can improve your customer experience.
May 19th, 2020

6 min read
Support
Insight
Three Key Benefits of Adding Chatbots to Your Business

Chatbots can do a lot more than answer simple questions. Here we outline three key benefits of chatbots for businesses.
May 13th, 2020

3 min read
Chatbots

customer experience

customer support
Critical Communication
How Public and Government Health Organizations can use WhatsApp to Share Critical Information About COVID-19

Public and government health organizations worldwide are keeping the public informed and safe during the COVID-19 pandemic with an FAQ chatbot over WhatsApp through Infobip.
Apr 3rd, 2020

2 min read
Chatbots

WhatsApp
Critical Communication
How to Continuously Provide Superior Customer Support in Any Situation

Using a digital cloud contact center solution can help you improve agent efficiency and offer quality customer support when unexpected situations arise.
Apr 1st, 2020

3 min read
Chat Apps

Support

Simplifying the Global Complexity of Communication

Create Memorable Customer Experiences

Maximize your revenue with Infobip

Get better by example and experience

Your favorite messaging industry blog

How to Continue Serving Customers During Critical Situations

What Are Chatbot Success Metrics?

The Benefits of Mobile Marketing with Infobip and Microsoft Dynamics

How to Reach More Customers with WhatsApp Business API

Inside Infobip: Managing Customer Success in North APAC

What is a Customer Service Chatbot?

5 Cloud Contact Center Best Practices for Customer Support Managers

Tips for Improving Mobile Onboarding for Rideshare Drivers

How to Know Your Customer in Banking and Finance

On-Premise vs Cloud Contact Center: Why It’s Time to Switch

Three Key Benefits of Adding Chatbots to Your Business

How Public and Government Health Organizations can use WhatsApp to Share Critical Information About COVID-19

How to Continuously Provide Superior Customer Support in Any Situation

Products

Industries

Solutions

Resources

Company

Products

Industries

Solutions

Resources

Company

Simplifying the Global Complexity of Communication

Create Memorable Customer Experiences

Maximize your revenue with Infobip

Get better by example and experience

Simplifying the Global Complexity of Communication

Create Memorable Customer Experiences

Maximize your revenue with Infobip

Get better by example and experience

How to Continue Serving Customers During Critical Situations

What Are Chatbot Success Metrics?

The Benefits of Mobile Marketing with Infobip and Microsoft Dynamics

How to Reach More Customers with WhatsApp Business API

Inside Infobip: Managing Customer Success in North APAC

What is a Customer Service Chatbot?

5 Cloud Contact Center Best Practices for Customer Support Managers

Tips for Improving Mobile Onboarding for Rideshare Drivers

How to Know Your Customer in Banking and Finance

On-Premise vs Cloud Contact Center: Why It’s Time to Switch

Three Key Benefits of Adding Chatbots to Your Business

How Public and Government Health Organizations can use WhatsApp to Share Critical Information About COVID-19

How to Continuously Provide Superior Customer Support in Any Situation

Best practices for customer engagement strategies

Products

Industries

Solutions

Resources

Company

Products

Industries

Solutions

Resources

Company