Blog

Discover how to increase your customer lifetime value and loyalty by providing a conversational post-purchase experience with WhatsApp Utility messages.

Apple is supporting RCS on iOS devices. Find out what it means for the future of messaging.

Discover essential strategies to secure AI chatbots from evolving GenAI threats. Learn how to protect your AI investments now and keep them healthy and thriving.

Alyasra Fashion is setting new customer satisfaction and convenience standards with its personalized approach. Learn how.

Carrefour is leveraging conversational retail to transform the way we shop. Dive into the new era of customer service and personalized interactions.

Get a grasp on what Conversational AI actually is, with examples how it improves customer engagement and streamlines business operations.

Learn how to integrate conversational AI chatbots seamlessly with your platform to elevate your customer engagement and automate support.

Everything you need to know to build a chatbot that can be deployed on Apple Messages for Business to interact with customers by iMessage.

We sat down with Kishner Cowell, Group Head of Sales at Digicel, to understand how combining telco connectivity with omnichannel communication solutions help SMBs on their digital transformation journey.

What is conversational commerce in retail? How can retailers capitalize on it and what are the benefits? Find out this and more!

Get an inside look at the requirements of becoming a WhatsApp verified sender, and how Infobip can help you boost your chances at getting a green tick.

Learn how to keep employees satisfied and engaged with an always-on assistant to support HR departments manage daily tasks and requests.  

Transform customer experiences with this omnichannel retail strategy for improved customer journeys and a smoother path to purchase.

Discover the benefits of using AI voice assistants for your business. Learn how they can enhance customer experience and streamline operations.

Everything you need to know about the WhatsApp Business Calling API and how to join the beta program with Infobip.

Deep dive into how your 10DLC campaign journey can be made easier with a Tier 1 provider.

Join us for an introduction to Viber chatbots, including key features, how they differ from Viber Business Messages, and how to build a Viber chatbot without needing to be a developer.

A straightforward guide to the cloud computing models available for business messaging, and how CPaaS fits into the overall picture.

Headless vs. composable platforms: Understand the difference between these two options and choose the one that best fits your business needs.

Get an in-depth look at Google RCS vs. Apple Messages for Business and how brands can elevate their customer experiences with each channel.

The communications platform as a service (CPaaS) market is rapidly growing. But how is the market evolving, and what are the latest trends? Here, we provide a snapshot of the 2024 Gartner® Magic Quadrant™ for Communications Platform as a Service, together with some key takeaways from Infobip. 

Get an in-depth look at the difference between conversational AI vs. generative AI and how they can work together to help you elevate customer experiences.

Level up your AI and machine learning knowledge in 2024 with our curated list of the best free courses and resources available on the web.

Explore how RCS is the next big messaging evolution in the US, combining SMS, MMS, and iMessage into one powerful channel and reshaping how businesses communicate with their customers.

We look at best practices for delivering an omnichannel customer support and service experience for customers who are used to having the power of choice.

As the buzz around GenAI starts to fizzle, has it lived up to our high expectations, and what does the future look like for GenAI?