Blog - Infobip

How to Continue Serving Customers During Critical Situations

Find out how to keep your food delivery service successful when unexpected situations arise using WhatsApp Business API.

Critical Communication
How to Continuously Provide Superior Customer Support in Any Situation

Using a digital cloud contact center solution can help you improve agent efficiency and offer quality customer support when unexpected situations arise.
Apr 1st, 2020

3 min read
Chat Apps

Support
Insight
How Digital Transformation Improves Your Contact Center Journey

Explore the impact of digital transformation on contact centers and ultimately your customer experience
Mar 31st, 2020

4 min read
Support
Critical Communication
How to Keep Passengers Informed Using WhatsApp Business

Never before has it been so important to keep travelers updated on their journeys home. Here's how you can use WhatsApp to provide critical alerts and keep travelers safe.
Mar 27th, 2020

3 min read
Chat Apps

Chatbots

Travel

WhatsApp
Critical Communication
How Using Mobile for Customer Communication Can Save Your Business

Using mobile channels, such as WhatsApp and SMS, to communicate with your customers can help keep your business running when unexpected situations arise.
Mar 26th, 2020

3 min read
Chat Apps

customer support

WhatsApp
Insight
How to Use Viber Business Messages to Increase Customer Engagement

Customers want personalized one-on-one experiences. Find out how sending business messages through Viber can help you deliver exactly what they're looking for.
Feb 10th, 2020

4 min read
Chat Apps

Viber
Insight
WhatsApp Business API: 2019 Year in Review

Find out how Infobip helped businesses across industries improve their customer experience with WhatsApp Business API in 2019.
Jan 31st, 2020

5 min read
Chat Apps

WhatsApp
How-to
How to Use Chat Apps to Improve Customer Support

Find out about how you can improve your customer service by using the channels your customers are already using - chat apps.
Jan 24th, 2020

3 min read
customer engagement

customer support
Career
Inside Infobip: An MNC with a Startup Mentality

Infobip's Presales Engineer, Francesco Tonelli, explains how the company's environment helps him expand his technical know-how to design complex solutions for enterprises.
Dec 19th, 2019

5 min read
Engineering
Security
What is SIM Swapping and Why You Should be Concerned

SIM swapping is when you request a new SIM card from your current or a new operator and transfer your existing phone number to the new SIM. Phone customers do it all the time for perfectly legitimate reasons. Unfortunately, so do cybercriminals, and for all the wrong reasons. This article explains both sides of SIM swapping and how […]
Dec 17th, 2019

4 min read
Mobile Identity

Security
Insight
Partnering to Speed up the Pace of Digital Transformation with Microsoft

Microsoft and Infobip are partnering to accelerate digital transformation for small and medium sized enterprises.
Dec 13th, 2019

< 1 min read
Microsoft Partnership
Career
Inside Infobip: How Engineers Are Redefining IT Support

Infobip Team Lead for Customer Care, Srecko Susac, gets to the core of Core Operations at Infobip and what sets our engineers apart from the rest.
Nov 22nd, 2019

4 min read
Retain
7 Proven Ways to Collect and Use Customer Feedback

Customers will gladly provide you feedback to improve the customer experience. Here are seven ways to collect and use this.
Nov 8th, 2019

4 min read
Email

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How to Continue Serving Customers During Critical Situations

How to Continuously Provide Superior Customer Support in Any Situation

How Digital Transformation Improves Your Contact Center Journey

How to Keep Passengers Informed Using WhatsApp Business

How Using Mobile for Customer Communication Can Save Your Business

How to Use Viber Business Messages to Increase Customer Engagement

WhatsApp Business API: 2019 Year in Review

How to Use Chat Apps to Improve Customer Support

Inside Infobip: An MNC with a Startup Mentality

What is SIM Swapping and Why You Should be Concerned

Partnering to Speed up the Pace of Digital Transformation with Microsoft

Inside Infobip: How Engineers Are Redefining IT Support

7 Proven Ways to Collect and Use Customer Feedback

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Resources

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Products

Industries

Solutions

Resources

Company

Simplifying the Global Complexity of Communication

Create Memorable Customer Experiences

Get better by example and experience

Simplifying the Global Complexity of Communication

Create Memorable Customer Experiences

Get better by example and experience

How to Continue Serving Customers During Critical Situations

How to Continuously Provide Superior Customer Support in Any Situation

How Digital Transformation Improves Your Contact Center Journey

How to Keep Passengers Informed Using WhatsApp Business

How Using Mobile for Customer Communication Can Save Your Business

How to Use Viber Business Messages to Increase Customer Engagement

WhatsApp Business API: 2019 Year in Review

How to Use Chat Apps to Improve Customer Support

Inside Infobip: An MNC with a Startup Mentality

What is SIM Swapping and Why You Should be Concerned

Partnering to Speed up the Pace of Digital Transformation with Microsoft

Inside Infobip: How Engineers Are Redefining IT Support

7 Proven Ways to Collect and Use Customer Feedback

Best practices for customer engagement strategies

Products

Industries

Solutions

Resources

Company

Products

Industries

Solutions

Resources

Company