Blog - Infobip

The Role of Partnerships in Connecting Worlds

Learn the benefits of having a technology partner and the results you can expect when you expand your product capabilities.

Business
Transactional Emails: Everything You Need to Know

What exactly are transactional emails, how to use them for business, how they differ from promo emails - learn this and more!
May 20th, 2022

8 min read
Email
Business
How Consumer Behavior is Shaping Customer Communications

Businesses must watch consumer trends to determine in which direction their customer communications should evolve.
May 19th, 2022

5 min read
omnichannel
Business
What is Call Deflection and How Can it Help Improve Customer Service?

Learn how businesses can use this effective strategy to improve their customer service by reducing contact center wait times and providing an always-on experience.
May 20th, 2022

4 min read
Chatbots

customer experience

omnichannel
Insight
About MMS: Everything You Need to Know

Everything you need to know about Multimedia Messaging Service (MMS), how it differs from SMS, and its potential uses.
May 18th, 2022

6 min read
MMS
Product stories
Get Started Using Apple Messages for Business and Boost Your Customer Service

As an Apple business partner and authorized messaging platform we can help you engage with iOS users and provide a memorable service through Safari, Maps, Siri, Apple Pay, and more. Discover the benefits and how to get started with Apple Messages for Business!
May 17th, 2022

5 min read
answers

apple messages for business

conversations

customer support
How-to
Boosting the Telco CX

Asking yourself how your telco can improve CX and revenue? We have all the Answers you're looking for.
May 12th, 2022

4 min read
Chatbots

customer experience

Telecoms
Business
How Digitalization Transformed the Healthcare Industry

Learn how PatientComms and Infobip helped digitally transform the healthcare industry.
May 5th, 2022

5 min read
Partnership
Business
Knowledge Base Best Practice Guide

Tips for building a knowledge base that helps your contact center staff to be customer service superheroes!
May 4th, 2022

4 min read
contact center

conversations
Business
A Guide to Global SMS Compliance Laws

Do you do business in multiple countries? It's hard to keep up with SMS regulations, right? Help is at hand with our useful guide to messaging across national borders.
May 3rd, 2022

5 min read
API

SMS
Support
How Social Media Can Boost Customer Service Success

Learn how adding social media to your contact center improves both customer service and satisfaction.
May 3rd, 2022

4 min read
conversations
Insight
The Chatbot Telco Customer Journey

We analyzed 75 million interactions between telecom customers and chatbots to discover how to improve CX. This is what we discovered.
May 2nd, 2022

3 min read
Chatbots

CX

Telecoms
How-to
Gen Alpha: How to Win the Future Customer of 2030

Discover how omnichannel customer engagement can transform your business and prepare you for the future customer of 2030.
Apr 28th, 2022

3 min read
customer engagement

customer experience

omnichannel

The Role of Partnerships in Connecting Worlds

Transactional Emails: Everything You Need to Know

How Consumer Behavior is Shaping Customer Communications

What is Call Deflection and How Can it Help Improve Customer Service?

About MMS: Everything You Need to Know

Get Started Using Apple Messages for Business and Boost Your Customer Service

Boosting the Telco CX

How Digitalization Transformed the Healthcare Industry

Knowledge Base Best Practice Guide

A Guide to Global SMS Compliance Laws

How Social Media Can Boost Customer Service Success

The Chatbot Telco Customer Journey

Gen Alpha: How to Win the Future Customer of 2030

Business

Developers

Telecoms

Company

Careers

Business

Developers

Telecoms

Company

Careers

Applications

Messaging

Calls

Email

Identity

Connectivity

By Solution

By Industry

Services

The Role of Partnerships in Connecting Worlds

Transactional Emails: Everything You Need to Know

How Consumer Behavior is Shaping Customer Communications

What is Call Deflection and How Can it Help Improve Customer Service?

About MMS: Everything You Need to Know

Get Started Using Apple Messages for Business and Boost Your Customer Service

Boosting the Telco CX

How Digitalization Transformed the Healthcare Industry

Knowledge Base Best Practice Guide

A Guide to Global SMS Compliance Laws

How Social Media Can Boost Customer Service Success

The Chatbot Telco Customer Journey

Gen Alpha: How to Win the Future Customer of 2030

Best practices for customer engagement strategies

Business

Developers

Telecoms

Company

Careers

Business

Developers

Telecoms

Company

Careers