Blog - Infobip

How-to

How to Improve Your Contact Center Customer Experience

Here's how to evolve your legacy contact center and start providing a superior contact center customer experience.

Support
How Social Media Can Boost Omnichannel Customer Service

Learn how adding Facebook, Twitter, and Instagram to your contact center boosts your omnichannel customer service
Feb 25th, 2021

5 min read
conversations
Support
How to Increase Customer Satisfaction Survey Scores

Find out how the right technology can help you increase customer satisfaction survey scores for the long term.
Feb 16th, 2021

8 min read
Chatbots

conversations

moments
Optimize
How to Power Up Your Automation with Send Time Optimization

Learn how Send Time Optimization via an omnichannel customer engagement hub can help you engage with your customers at the right time
Feb 9th, 2021

3 min read
moments
Security
Fraud Challenges in the Messaging Ecosystem

Find out more about Artificial SMS traffic inflation fraud and challenges in the messaging ecosystem
Feb 5th, 2021

< 1 min read
Security

SMS
Engage
How to A/B Test Marketing Campaigns

Learn how A/B testing marketing campaigns is an effective way to optimize your customer engagement efforts
Feb 2nd, 2021

4 min read
moments
Support
What is IVR and How Can It Improve Your Contact Center?

Learn more about what IVR is and how it can help automate your contact center so you can offer better customer support.
Jan 28th, 2021

3 min read
conversations

moments

Voice
Engage
Championing Human Interactions In The ‘New Normal’ Era of Digital Customer Engagement

Giving brand communications the human touch to succeed in 2021 and beyond
Jan 26th, 2021

5 min read
moments
Engage
What Will Retail’s Customer Experience Transformation Look Like in 2021?

The global pandemic fundamentally changed the retail customer experience – and many of those changes are here to stay. Here's what retailers need to know about customer experience transformation in 2021.
Jan 10th, 2021

3 min read
Insight
4 Reasons Why You Need an NLP Chatbot For Your Business

Discover how NLP is helping chatbots become more human, and how this can help your business
Dec 10th, 2020

3 min read
answers

Chatbots
Engage
Automated Customer Service: Advantages and Examples

Automated customer service and support is booming – and for good reason. Here we explore the key advantages of customer service automation, with use cases and tips on how to get started.
Dec 8th, 2020

5 min read
Engage
Upsell Marketing Strategy: Tips and Best Practices

Upsell marketing can dramatically boost the lifetime value of your customers. But getting it wrong comes at a huge cost. Discover best practice tips and use cases with this primer on upsell marketing strategy.
Dec 1st, 2020

6 min read
Engage
Omnichannel Marketing Automation vs. Multichannel

Creating value at every touchpoint is key to converting and retaining your customers. Here we look at omnichannel marketing vs multichannel marketing – and explore why omnichannel automation is key to achieving personalized engagement at scale.
Nov 24th, 2020

4 min read

Simplifying the Global Complexity of Communication

Create Memorable Customer Experiences

Your business. Just more of it.

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Get better by example and experience

Your favorite messaging industry blog

How to Improve Your Contact Center Customer Experience

How Social Media Can Boost Omnichannel Customer Service

How to Increase Customer Satisfaction Survey Scores

How to Power Up Your Automation with Send Time Optimization

Fraud Challenges in the Messaging Ecosystem

How to A/B Test Marketing Campaigns

What is IVR and How Can It Improve Your Contact Center?

Championing Human Interactions In The ‘New Normal’ Era of Digital Customer Engagement

What Will Retail’s Customer Experience Transformation Look Like in 2021?

4 Reasons Why You Need an NLP Chatbot For Your Business

Automated Customer Service: Advantages and Examples

Upsell Marketing Strategy: Tips and Best Practices

Omnichannel Marketing Automation vs. Multichannel

Products

Industries

Solutions

Resources

Company

Products

Industries

Solutions

Resources

Company

Simplifying the Global Complexity of Communication

Create Memorable Customer Experiences

Your business. Just more of it.

Maximize your revenue with Infobip

Get better by example and experience

Simplifying the Global Complexity of Communication

Create Memorable Customer Experiences

Your business. Just more of it.

Maximize your revenue with Infobip

Get better by example and experience

How to Improve Your Contact Center Customer Experience

How Social Media Can Boost Omnichannel Customer Service

How to Increase Customer Satisfaction Survey Scores

How to Power Up Your Automation with Send Time Optimization

Fraud Challenges in the Messaging Ecosystem

How to A/B Test Marketing Campaigns

What is IVR and How Can It Improve Your Contact Center?

Championing Human Interactions In The ‘New Normal’ Era of Digital Customer Engagement

What Will Retail’s Customer Experience Transformation Look Like in 2021?

4 Reasons Why You Need an NLP Chatbot For Your Business

Automated Customer Service: Advantages and Examples

Upsell Marketing Strategy: Tips and Best Practices

Omnichannel Marketing Automation vs. Multichannel

Best practices for customer engagement strategies

Products

Industries

Solutions

Resources

Company

Products

Industries

Solutions

Resources

Company