Conversational modules
Programmable Channels
Platform functionality
Business segments
Industry verticals
Department
Our services
Solutions for telecoms
See why leading telecoms around the world choose Infobip to transform their network
Create new B2B revenue streams with our omnichannel communications platform
Telecom core & security
Secure your network from SMS and Voice fraud with our firewall that protects 120+ operators
Ensure all A2P SMS traffic is properly charged and eliminate revenue leakage with our SMS Firewall
Community & Resources
Blog
Explore a wide range of topics, get inspired by the latest trends, and learn how to create conversational experiences that make an impact on your bottom line.
Messaging Trends 2025
Discover the current trends in business communication based on
530 billion mobile channel interactions that took place on our platform in 2024.
July 11, 2025
What is Agentic RAG how does a RAG agent work?
Agentic RAG and rag agents enhance conversational AI with accurate, business-specific answers. In this blog, we explain agentic RAG pipelines deliver trust, boost efficiency, and transform customer interactions.
July 11, 2025
How to use Viber Business Messages for customer engagement
Customers expect fast, personalized, and secure communication. Viber Business Messages enables businesses to deliver rich, interactive messaging at every step of the customer journey. Discover why and how brands are using Viber to drive effective customer engagement.
July 10, 2025
Most popular messaging apps by country
We have compiled and analyzed data from multiple sources to formulate what we believe is the most definitive and accurate list of global penetration rates for the most popular messaging apps.
July 9, 2025
Niva Bupa: Redefining customer engagement with personalized interactions
Discover how Niva Bupa is transforming health insurance in India with AI-powered, personalized, and omnichannel customer experiences through Infobip.
July 9, 2025
WhatsApp Utility Messages for post-purchase experience
Discover how to increase your customer lifetime value and loyalty by providing a conversational post-purchase experience with WhatsApp Utility Messages.
July 8, 2025
Retail touchpoints: Optimizing the customer journey for elevated experiences
Unlock ways to optimize your retail touchpoints to offer better customer journeys and drive business results.
July 8, 2025
Best CAPTCHA alternatives for smarter fraud prevention
CAPTCHA alone can’t keep up with modern bots. Explore CAPTCHA alternatives that go beyond visual puzzles to block fraud in real time. See how Infobip Signals detects fake OTP traffic, stops AIT, and protects your platform, without adding friction for real users.
July 7, 2025
Apple supports RCS on iOS 18
Apple supports RCS and RCS for Business on iOS devices. Find out what it means for businesses and how to build messages that perform across devices.
July 7, 2025
Apple Messages for Business: What is it and how to use it for customer support
As an Apple business partner and authorized messaging platform we can help you engage with iOS users and provide a memorable service through Safari, Maps, Siri, Apple Pay, and more. Discover the benefits and how to get started with Apple Messages for Business!
July 7, 2025
Why people still matter in the age of AI – lessons from Adrian Swinscoe
Discover why the future of customer experience lies in combining the power of AI with the irreplaceable value of human connection. Adrian Swinscoe explores how businesses can balance automation with empathy to create more meaningful, data-driven CX strategies.
July 4, 2025
Professional SMS & text message examples and templates
What makes a professional SMS effective? It’s about clarity, respect, and timing. A professional SMS is short, direct, and stays true to your brand’s voice. Let’s explore how to write concise, clear messages that draw people in and keep them engaged, with real professional text message examples you can use today.
July 4, 2025
Make every season count: A strategic guide to seasonal marketing
Learn how to create compelling marketing campaigns that resonate with your audience, regardless of the season.
{{date_formatted}}
{{title}}
{{excerpt}}