Blog - Infobip

Insight

Partnering to Speed up the Pace of Digital Transformation with Microsoft

Microsoft and Infobip are partnering to accelerate digital transformation for small and medium sized enterprises.

Insight
How to Use Viber Business Messages to Increase Customer Engagement

Customers want personalized one-on-one experiences. Find out how sending business messages through Viber can help you deliver exactly what they're looking for.
Feb 10th, 2020

4 min read
Chat Apps

Viber
Insight
WhatsApp Business API: 2019 Year in Review

Find out how Infobip helped businesses across industries improve their customer experience with WhatsApp Business API in 2019.
Jan 31st, 2020

5 min read
Chat Apps

WhatsApp
How-to
How to Use Chat Apps to Improve Customer Support

Find out about how you can improve your customer service by using the channels your customers are already using - chat apps.
Jan 24th, 2020

3 min read
customer engagement

customer support
Career
Inside Infobip: An MNC with a Startup Mentality

Infobip's Presales Engineer, Francesco Tonelli, explains how the company's environment helps him expand his technical know-how to design complex solutions for enterprises.
Dec 19th, 2019

5 min read
Engineering
Security
What is SIM Swapping and Why You Should be Concerned

SIM swapping is when you request a new SIM card from your current or a new operator and transfer your existing phone number to the new SIM. Phone customers do it all the time for perfectly legitimate reasons. Unfortunately, so do cybercriminals, and for all the wrong reasons. This article explains both sides of SIM swapping and how […]
Dec 17th, 2019

4 min read
Mobile Identity

Security
Career
Inside Infobip: How Engineers Are Redefining IT Support

Infobip Team Lead for Customer Care, Srecko Susac, gets to the core of Core Operations at Infobip and what sets our engineers apart from the rest.
Nov 22nd, 2019

4 min read
Retain
7 Proven Ways to Collect and Use Customer Feedback

Customers will gladly provide you feedback to improve the customer experience. Here are seven ways to collect and use this.
Nov 8th, 2019

4 min read
Email
Retain
9 Powerful Customer Retention Tactics for 2020

Keeping customers (and keeping them happy) is a never-ending challenge. Here are nine tactics that will help you achieve this now and for years to come.
Oct 25th, 2019

6 min read
Email

SMS
Security
6 Customer Data Protection Tips for 2020 and Beyond

Customers are concerned about their data privacy. Here are six tips to help protect your customers.
Oct 14th, 2019

4 min read
2FA

Mobile Identity

WhatsApp
Onboard
6 Simple Steps to a Winning Customer Onboarding Strategy

Customer onboarding is an important part of customer retention. Here are six best practices to build your onboarding strategy
Oct 11th, 2019

6 min read
eCommerce

Ridesharing
Engage
8 Reasons Why WhatsApp is Key to Your 2020 Marketing Strategy

Find out how to use the world's most popular chat app to improve your customer communications
Oct 9th, 2019

4 min read
Chat Apps

WhatsApp
Insight
Myanmar is Poised on the Forefront of Digital Communications

Mobile technology is helping to propel Myanmar's economic boom
Sep 12th, 2019

3 min read
Viber

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Partnering to Speed up the Pace of Digital Transformation with Microsoft

How to Use Viber Business Messages to Increase Customer Engagement

WhatsApp Business API: 2019 Year in Review

How to Use Chat Apps to Improve Customer Support

Inside Infobip: An MNC with a Startup Mentality

What is SIM Swapping and Why You Should be Concerned

Inside Infobip: How Engineers Are Redefining IT Support

7 Proven Ways to Collect and Use Customer Feedback

9 Powerful Customer Retention Tactics for 2020

6 Customer Data Protection Tips for 2020 and Beyond

6 Simple Steps to a Winning Customer Onboarding Strategy

8 Reasons Why WhatsApp is Key to Your 2020 Marketing Strategy

Myanmar is Poised on the Forefront of Digital Communications

Products

Industries

Solutions

Resources

Company

Products

Industries

Solutions

Resources

Company

Simplifying the Global Complexity of Communication

Create Memorable Customer Experiences

Get better by example and experience

Simplifying the Global Complexity of Communication

Create Memorable Customer Experiences

Get better by example and experience

Partnering to Speed up the Pace of Digital Transformation with Microsoft

How to Use Viber Business Messages to Increase Customer Engagement

WhatsApp Business API: 2019 Year in Review

How to Use Chat Apps to Improve Customer Support

Inside Infobip: An MNC with a Startup Mentality

What is SIM Swapping and Why You Should be Concerned

Inside Infobip: How Engineers Are Redefining IT Support

7 Proven Ways to Collect and Use Customer Feedback

9 Powerful Customer Retention Tactics for 2020

6 Customer Data Protection Tips for 2020 and Beyond

6 Simple Steps to a Winning Customer Onboarding Strategy

8 Reasons Why WhatsApp is Key to Your 2020 Marketing Strategy

Myanmar is Poised on the Forefront of Digital Communications

Best practices for customer engagement strategies

Products

Industries

Solutions

Resources

Company

Products

Industries

Solutions

Resources

Company