Blog

Explore how customer service automation can empower your support strategy and help your customers get the answers they’re looking for – when and how they want.

Choosing the right SMS API provider can be a daunting task. This is why we created a helpful guide to walk you through the process of how to choose the SMS API provider that’s right for you!

Join us as we explain the main differences between SMS and RCS Business Messaging and the best practices for combining the two channels to optimize your communication efforts.

Everything you need to know about creating a chatbot for Facebook Messenger, including the unique Messenger benefits you can tap into, and step-by-step instructions on how to build your own chatbot with no coding knowledge required.

Learn how businesses can elevate their CX strategy using Threads by Meta as a new channel for customer engagement.

When sending transactional emails does GDPR require you to get opt-in first? Can you add campaign links to the email footer? We answer these questions and many more.

What are the latest SMS fraud techniques that criminals are using, how to avoid becoming a victim, and what mobile operators need to do to protect both their subscribers and their own revenue streams.

A FAQ with everything you need to know about US A2P 10DLC (10 Digit Long Code) for A2P (Application-to-Person) SMS and shared US short codes.

Learn how Spryker and Infobip work together to drive conversational experiences and help businesses elevate their B2B interactions.

Discover how using WhatsApp Business Platform in sales and marketing can enhance your customer communications and drive business growth.

Understand the meaning of omnichannel marketing and its importance in improving customer experience and conversions.

Explore how WhatsApp Business Platform can help your business expand globally and reach customers worldwide.

Read this blog to know more about the best practices for SMS opt-ins and opt-outs to stay legally compliant, protect brand reputation and build a healthy customer base.

Find out how to switch your Voice, SMS, and MMS traffic and continue using your favorite carriers and CCaas platforms with no heavy lifting required.

Learn how to implement personalization in your Omnichannel Marketing strategy to improve customer experience and drive sales.

Discover how conversational AI can elevate your digital marketing agency and help your clients deliver greater ROI.

Master how to create an IVR system with our user-friendly guide and step-by-step instructions for a seamless caller experience.

Discover the differences between WhatsApp Business App and WhatsApp Business Platform, its features, and how they can benefit small businesses and enterprises.

Learn how cybercriminals take advantage of SIM swapping and how you can protect yourself.

Deep dive into Infobip’s partner program and find out how we can help accelerate your business and revolutionize your clients’ CX.

Conversational wallets have revolutionized customer experience by providing a more intuitive and convenient way for individuals to manage their finances.

Learn about the top seven IVR best practices that can help you build simple and effective IVR menus and satisfy your customers.

Get answers to your WhatsApp Business FAQs, whether you’re a small business starting out, a large enterprise scaling up, or seeking to enhance customer experience.

Read on to learn more about chatbot templates: benefits, usage, and best practices for seamless integration.

How engagement network effects and technology designed specifically for platforms can help power growth faster than you could ever have imagined.

How to use WhatsApp Business message templates with interactive buttons to increase customer engagement.

Learn how rich messaging solutions can enable small businesses to deliver conversational experiences that drive growth.