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Holiday shopping trends: Business messaging goes mobile
Deep dive into over 8 billion digital interactions that took place on our platform during Cyber Week and discover how mobile messaging and chat apps have taken a front seat in holiday shopping experiences worldwide this year.
Conversational AI chatbot integration: Five use cases and examples
Automate support, personalize engagement and track delivery with five conversational AI use cases for system integrators and businesses across industries.
The best time to send SMS marketing
A complete guide to the best times and days to send SMS marketing messages to ensure maximum engagement.
Generative AI for customer service
Learn how generative AI can improve customer support use cases to elevate both customer and agent experiences and drive better results.
Chat apps and ride-sharing: How many apps are enough?
Discover the benefits of integrating a chat app into your ride-sharing service and learn how it can simplify ride booking and enhance the entire ride-hailing experience.
How to design and build an SMS chatbot
Everything you need to know about SMS chatbots, including what makes them so useful, and a step-by-step guide to building one.
How to deliver an omnichannel customer support and service experience
We look at best practices for delivering an omnichannel customer support and service experience for customers who are used to having the power of choice.
The technology behind the growth of the food delivery industry
We describe the phenomenon of ghost restaurants, explain the importance of last mile food delivery, and share how delivery drivers ensure that they don’t hand over a food order to the wrong hungry person.
How generative AI reduces churn and increases conversion rates
How generative AI can help to boost customer loyalty and improve conversion rates.
Apple to support RCS: Everything we know so far
Apple announced it will support RCS on iOS devices in 2024. Find out what it could mean for the future of messaging.
Create new opportunities with seasonal marketing
Learn how to create compelling marketing campaigns that resonate with your audience, regardless of the season.
RCS vs SMS. Which is best for your use cases?
Join us as we explain the main differences between SMS and RCS Business Messaging and the best practices for combining the two channels to optimize your communication efforts.
How to use ads that click to WhatsApp
Discover how click-to-chat formats like click-to-WhatsApp ads work, top use cases and examples, and how they can help take help increase your marketing ROI.
Why martech platforms need an omnichannel partner
Find out how an omnichannel partner can enable martech platforms to future-proof solutions and provide better customer experiences.
Creating a WhatsApp marketing strategy for 2024: Benefits and best practices
How to craft an effective WhatsApp marketing strategy that incorporates the apps latest features and tools designed especially for business.
Is it time to upgrade to cloud contact center?
Setting up a cloud contact center helps you deliver top-notch service and excellent customer experiences that will increase satisfaction and retention. Here’s everything you need to know on how to get started.
Predictive marketing 101: What is it and how to utilize it
Learn all you need to know about predictive marketing and how generative AI and a customer data platform play a role in enabling businesses to succeed.
Simplifying SMS integration for better results
Integrating SMS into your communication platform is easier than you might think. Find out how to do it, and all the benefits you can enjoy.
WhatsApp Flows explained: Customizing in-app customer journeys
Discover WhatsApp’s game-changing features Flows and Payments to level up your customer journey. In this blog, we’ll explore what they are, how to set them up, and the top use cases.
How to build a web chatbot – best practice and step-by-step instructions
Everything you need to know to build a chatbot for your website, including design best practice and step-by-step instructions using Answers no-code chatbot builder.
How safe are the food delivery and ride-hailing industries?
How technology is helping to make the food delivery and ride-hailing industries as safe as possible for both customers and drivers.
How to integrate a conversational AI chatbot with your platform
Conversational AI enhances interactions by providing a human-like experience. Find out how to successfully integrate a conversational AI chatbot into your platform.
SIP trunking 101: A complete guide to enhancing voice connectivity
In this blog, we dive deep into the world of SIP trunks and get into what they are, what are the benefits, the business use cases – and more!
Key benefits of using WhatsApp Business Platform with Infobip
Ready to build end-to-end experiences on your customers’ favorite chat app? Here’s everything you need to get started.
Everything you need to know about conversational commerce
Discover everything you need to know about what conversational commerce is and how it will help your business gain a competitive advantage by meeting high expectations.
What is 2FA: Everything you need to know
Find out how two-factor authentication (2FA) can be used most effectively as part of an omnichannel authentication solution that puts the emphasis on the customer experience.
What is phygital marketing? 8 examples of phygital experiences
Let’s explore everything you need to know about phygital marketing and how it can help you build a successful marketing strategy.