One communication platform. Billions of conversations.
Infobip is the leading platform for conversational customer experiences. We use our expertise to partner with businesses and push the possibilities of communication.
Lead the change with the industry leader.
We push boundaries. The world takes notice.
CPaaS Established Leader
Juniper Leaderboard 2025
Infobip is named as No. 1 CPaas provider
MetriRank CPaaS Report 2024
Infobip is named a Leader
CPaaS Universe Report 2025
Infobip is named a Leader in worldwide CPaaS
IDC MarketScape 2025
Analyst reports
Infobip recognized as a Leader in Mobile Messaging Fraud Prevention by Juniper Research.
Infobip has been ranked as the number one Established Leader in the Mobile Messaging Fraud Prevention Market by analyst firm Juniper Research, scoring highest among 21 vendors based on capacity, capabilities, product offering and market positioning, according to Juniper Research.
Infobip recognized by Frost & Sullivan for best practices in global network API industry.
Infobip has been awarded Frost & Sullivan’s 2025 Customer Value Leadership Recognition for its strong overall performance in the network API industry.
Infobip named a Leader in the 2025 Gartner® Magic Quadrant™ for CPaaS.
Find out why Infobip was recognized as a Leader for the third time in the 2025 Gartner® Magic Quadrant™ for CPaaS, and positioned furthest for Vision.
Omdia ranks Infobip as a Leader in the CPaaS Universe report.
Omdia has ranked Infobip as a Leader in its CPaaS Universe report 2025 for the third time. Omdia recognizes Infobip as a leading CPaaS provider, delivering exceptional communication services to enterprises, developers, hyperscalers, partners, and telcos.
Juniper Research ranks Infobip as an Established Leader in the Conversational AI Leaderboard.
Juniper Research has ranked Infobip, the global communications platform, as an Established Leader in its 2025 Conversational AI Leaderboard.
Infobip recognized as a global leader by IDC's CPaaS MarketScape for third time.
Infobip has been named a Leader in the IDC MarketScape: Worldwide Communications Platform as a Service (CPaaS) 2025 Vendor Assessment.
Infobip named a top CPaaS provider in Metrigy MetriRank report.
Infobip recognized as AIT Fraud Prevention Leader by Juniper Research.
Infobip has been recognized as the number one provider in the AIT Fraud Prevention market by Juniper Research.
Infobip recognized as RCS Business Messaging Leader by Juniper Research.
Infobip has been named number one amongst Established Leaders in the Juniper Research Global RCS Business Messaging Market 2024-2029: Competitor Leaderboard report.
Infobip named a Leader in the 2024 Gartner® Magic Quadrant™ for CPaaS.
Learn why Infobip has been named as a Leader in the 2024 Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS).
Infobip insights
Club Med: Advancing CX for travel with WhatsApp and AI.
Discover how Club Med is improving customer experience by meeting travelers where they already are – on WhatsApp. With AI-powered messaging, the brand sets a new standard for modern, conversational CX.
- Blog.
- Spotlight.
- WhatsApp Business.
- Trends and Insights.
A guide to Viber chatbots and how to build one.
Join us for an introduction to Viber chatbots, including key features, what they can be used for, and most importantly – how to build one without needing to be a developer.
- Blog.
- Viber for Business.
- Best Practices.
WhatsApp statistics 2025: Global usage & market overview.
Explore the most updated WhatsApp statistics, covering global usage, engagement, demographics, and business adoption trends for 2025.
- WhatsApp Business.
- Trends and Insights.
The ultimate guide to generative AI chatbots for customer service.
Learn how generative AI, agentic AI, and agentic RAG technology are transforming CX. Explore use cases, benefits, risks, and best practices.
- Blog.
- Customer Service.
- Answers – Chatbot Builder.
- Best Practices.
WhatsApp Business backup: How to back up & restore data.
Learn how to back up and restore WhatsApp Business data on Android and iPhone. Protect chats, enable encrypted backups, and prevent data loss easily.
- WhatsApp Business.
- Awareness.
RCS read receipts: What they are and how they work.
A clear guide to RCS read receipts, how they work on Android and iPhone, and how brands can use them to track engagement.
- Blog.
- Conversational experience.
- RCS.
- Trends and Insights.
WhatsApp Business API setup guide [step-by-step].
Set up the WhatsApp Business API with Infobip. Follow this 2025 step-by-step guide covering requirements, onboarding, sender setup, and key best practices.
- WhatsApp Business.
- Best Practices.
How to change your RCS number and fix chat issues on Android.
When you change your phone number or insert a new SIM, RCS can stop working instantly, messages freeze in “Verifying,” group chats fall apart, and rich features disappear. Learn how to change your RCS number, reset RCS properly, and restore full chat functionality on Android.
- Blog.
- RCS.
- Best Practices.
A complete guide to Viber marketing for business growth.
Discover how Viber marketing delivers engaging, personalized customer experiences through rich promotions, automated support, and secure notifications.
- Marketing.
- Viber for Business.
- Best Practices.
WhatsApp payments [Supported countries, API, Peer-to-peer].
Discover how Payments on WhatsApp is not only making transactions more convenient but also bringing conversational commerce to life on your customer’s favorite channel.
- Blog.
- Conversational experience.
- WhatsApp Business.
- Best Practices.
We’re building value
With global scale, proven growth, and clear mission, we’re creating value that goes beyond communication – for nearly two decades. And we’re just getting started.
Milestones that made us Infobip
We make it our business
Explore our technologyDriven by a mission
Explore our valuesWe grow through people
Meet our peopleGlobal reach, local impact
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