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Posted onOctober 8, 2026.

IDC: Infobip AgentOS Connects Communications Scale with AI Interaction Orchestration.

In this Vendor Profile, IDC examines Infobip’s evolution from a global communications platform provider toward AI interaction orchestration, with AgentOS at the center of its strategy. The report explores how Infobip combines its global communications infrastructure with AI agents, customer data, journey orchestration, and human support to help businesses manage customer interactions across channels and systems. It also assesses the platform’s capabilities, competitive positioning, and opportunities for future growth.

Posted onAugust 21, 2026.

451 Research highlights Infobip’s evolution from CPaaS to agentic AI.

This 451 Research report examines Infobip’s evolution from message delivery to agentic customer experience, highlighting how the company is combining its global communications infrastructure with AI-native software and network APIs.

Posted onMay 20, 2026.

Infobip named a Leader in the 2026 Gartner® Magic Quadrant™ for CPaaS.

Find out why Infobip was recognized as a Leader for the fourth time in the 2026 Gartner® Magic Quadrant™ for CPaaS, and positioned furthest for Vision for the second time.

Posted onFebruary 19, 2026.

Infobip recognized as RCS for Business Leader by Juniper Research .

Infobip has been named the number one Established Leader in the Juniper Research RCS for Business 2026 Leaderboard. According to the analyst firm, Infobip stands out for its wide network of mobile operator connections for RCS for Business and its extensive geographic reach, including being the first provider to launch RCS messaging across all major US telecom carriers.

Posted onFebruary 18, 2026.

IDC highlights CPaaS Use Cases in Hospitality and Travel.

This IDC PeerScape report provides insights into how CPaaS is successfully used in the hospitality and travel sector. It identifies the challenges and how to address them. A featured example discusses how Virgin Atlantic partnered with Infobip to leverage WhatsApp to encourage online check-in prior to airport arrival.

Posted onJanuary 8, 2026.

Frost & Sullivan names Infobip as a leader in CPaaS Radar report.

Infobip has been named as a growth and innovation leader in the latest Frost Radar™: Communications Platform as a Service (CPaaS) report. According to Frost & Sullivan, Infobip stands out by enabling complex, cross-channel customer journey orchestration from one platform, and its ability to deliver superior customer experiences through its natively built technology platform, which supports businesses across all stages of the customer journey.

Posted onOctober 15, 2025.

Infobip recognized as a Leader in Mobile Messaging Fraud Prevention by Juniper Research.

Infobip has been ranked as the number one Established Leader in the Mobile Messaging Fraud Prevention Market by analyst firm Juniper Research, scoring highest among 21 vendors based on capacity, capabilities, product offering and market positioning, according to Juniper Research.

Posted onOctober 9, 2025.

Infobip recognized by Frost & Sullivan for best practices in global network API industry.

Infobip has been awarded Frost & Sullivan’s 2025 Customer Value Leadership Recognition for its strong overall performance in the network API industry.

Posted onApril 24, 2025.

Omdia ranks Infobip as a Leader in the CPaaS Universe report.

Omdia has ranked Infobip as a Leader in its CPaaS Universe report 2025 for the third time. Omdia recognizes Infobip as a leading CPaaS provider, delivering exceptional communication services to enterprises, developers, hyperscalers, partners, and telcos.

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